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I opened a Milli (online banking division of FNBO) savings account in August 2023, and on September 2, 2023 I transferred money to it from another bank account I own, after linking the two accounts as the Milli app suggested.
On September 4, 2023 my Milli savings account was put on "Restricted access". I got in touch with the costumer service by chat and email many times and they told me that my Milli account was restricted "while our fraud operations team investigates. In some cases, we're required to verify ownership of the bank account a transfer is coming from".
It's now been more than two weeks and I still haven't heard anything from them. My account is still restricted and consequently I don't have access to the money in it. When I asked if there was an email or a number to call to speed this up, I was told that there wasn't and that "Our frontline support is unable to provide updates on account restrictions".
I also emailed and called the fraud department at FNBO, the "mother" of Milli. My emails still haven't been answered, and during my phone call I was told that they weren't able to access my account because "these Milli accounts are still fairly recent".
This is absolutely unacceptable. After two weeks I have no access to my account and my money in it, and I have no one to talk to about it in order to solve the issue. Of course, I repeatedly told the people I was in touch with that I am happy to provide them with any information/document they may need to verify ownership of my personal bank account the money came from.
Desired outcome: I want to be contacted about this so that this issue can be solved ASAP, the restrictions on my account can be lifted, and I can access my money again.
I opened a Milli savings account in August 2023, and on September 2, 2023 I transferred money to it from another bank account I own, after linking the two accounts as the Milli app suggested.
On September 4, 2023 my Milli savings account was put on "Restricted access". I got in touch with the costumer service by chat and email many times and they told me that my Milli account was restricted "while our fraud operations team investigates. In some cases, we're required to verify ownership of the bank account a transfer is coming from".
It's now been more than two weeks and I still haven't heard anything from them. My account is still restricted and consequently I don't have access to the money in it. When I asked if there was an email or a number to call to speed this up, I was told that there wasn't and that "Our frontline support is unable to provide updates on account restrictions".
I also emailed and called the fraud department at FNBO, the "mother" of Milli. My emails still haven't been answered, and during my phone call I was told that they weren't able to access my account because "these Milli accounts are still fairly recent".
This is absolutely unacceptable. After two weeks I have no access to my account and my money in it, and I have no one to talk to about it in order to solve the issue. Of course, I repeatedly told the people I was in touch with that I am happy to provide them with any information/document they may need to verify ownership of my personal bank account the money came from.
