First Key Homes

This is the worst leasing company I have ever dealt with. They don't care anything about their tenants and don't want to fix anything. Every time you make a maintenance request if it is not a major appliance, they will say it's the tenant's responsibility. As much rent as they charge everything should be their responsibility unless the tenant actually broke it. How is a closet rack falling because they didn't have it put in secure enough to hold clothes, my responsibility. I have custom blinds in my home and one of them haven't worked since I moved in, however I was told it was my responsibility. My AC went out on 8/2/26 and I have been getting the run around to get it fixed. Each time a tech came they said they needed to get approval to get the part in order to fix it. It is 8/25/26 and I still don't have any AC. The last email I received the tech will be out on 8/27/26

I have been trying to reach Maintenance and connect with someone from the "local office" for the past three days regarding a faulty furnace, but to no avail. Every person I speak with assures me that the issue will be escalated or that I need to wait for the local office to follow up, yet nothing happens. This situation is unacceptable.

While you enjoy the comfort of your homes, my family and I are left cold and uncomfortable without a working furnace. Despite paying my rent on time, often early, this issue remains unresolved. I trust that God will protect us, but I urge you to do better by us.

Sincerely, Concerned Resident

First Key Homes is the worst ever company to rent from. I overlooked the first initial complaint of not having someone there the date of move in. But come to find out the the person who was to do the inspection before move in did not even do the inspection. He did the inspection when he came to unlock the door on move in day. We gave him the complaints. He did not write anything down. He said that he could remember and took pictures with his phone.

The customer services sucks. No one department is ever responsible for whatever issues who are having. They will continue to transfer you to this person or that person. They always say that it's being escalated and nothing ever gets resolved.

The suppose to be property manager Ariane Williams is not a good one. As she is never responsive to the issues. Overall, FIRST KEY HOMES just sucks. HONESTLY!