Firehouse Subs App review: Ordered in app and was charged but order not received at restaurant

I placed an order via the app and when I got to the restaurant they had not received my order. They looked everywhere but it was not in their system yet I was charged for the order! I logged an issue via the app but there was no resolution and I was still charged. Logged a second issue and I have heard nothing. This is theft! This is not the fault of the locally owned firehouse subs