Fine Art America

On Friday Oct 22, 2021 at approx. 8pm my wife and I were shopping for print art and were lured to Fine Art America's website by a discounted sales price on a line of products. Specifically the particular item we wanted to purchases was advertised as being on sale from the list price of $184.88 each to a sale price of $148.00 each. Within an hour of going to the website we selected three prints from a specific artist that were all of the same size and and advertised sales price and proceeded to check out. When we entered checkout the total cost (before S&H and taxes) was $444.00 (the advertised sales price of $148.00/each x 3), and this remained the case until the final step where payment information is entered. When we got to the payment information screen the price returned to the full price and the total became $554.64 (plus taxes and S&H). I contacted their customer service and received and email from Judy indicating that it was a limit time offer and that there was nothing that could be done. I requested a phone number so I could call them and a representative confirmed that some offers are only for short windows of time, and confirmed that the site doesn't make customers aware that the offer is limited time or that it will expire. This appears to be an intentional bait and switch tactic, and looks to be a predatory sales strategy to lure buyers in with sale prices and then remove them when the buyer gets to the final part of the check out process. If I hadn't double checked the price and all of the information prior to entering a credit card # I may never of realized that the price changed. An investigation would reveal how many sales offers were removed while in the check out cart and I suspect this a systemic issue with FAA. The owner, *** has a technology background and designed this platform per news articles. The ticket ID# is XXXXXX.

Wrong product was shipped to customer. Customer service takes extended time to respond for a replacement, several phone calls & emails nothing resolve I've been an 'Artist' on this website since 2012 and have rarely had any issues. I use it on occasion to drop ship speciality photo products to customers. Placed an Order for 2 throw pillows on 11/23 Order #***. Product was shipped in a timely fashion direct to customer, then on 11/30 customer reached out alerting of the wrong product shipped in error (They sent color Christmas Pillows not a Black and White Photo Pillow as ordered). I immediately submitted an email to customer service (Company had taken their phone number off the online contact form) Sent this email with photo of the wrong product on 11/30, no response, again on 12/3. Found the phone number and called on 12/4 was given customer service ticket #XXX XXX and told '***' would be in touch within 24hrs. Didn't hear from her until 12/8 saying they we're going to remake them. I requested a timeline for this on 12/9 and she responded on 12/10 stating she requested an update from production and circle back in 48hrs if shipment info has not been received. This is the last I have heard from them. I've emailed 12/12, 12/14, 12/15, 12/16 as well as been on hold for 30mins+ several times on 12/13, 12/14 & 15, left voicemails and no response. This is not an acceptable response time for a business to acknowledge their mistakes in a timely manner. Its Christmas and everyone is busy, but this order was before Thanksgiving when things were not. Staff your company accordingly if you're making a killing in sales, this now reflects bad on me to my customer when I have my act togeather. Replacements should be sent and a refund issued for the hassle and energy spent on this. Extremely disappointed in this company and reading similar complaints on the Complaintsboard.com website is not comforting.

On December 22nd I upgraded my account with Fine Art America to the annual premium membership and paid $30 membership. The same evening I was able to login to my account just fine, however on the morning of the 23rd I was not longer able to login to my "FineArtAmerica" account, the onscreen message said my account has been closed. I called customer service (spoke with *** to find out what the issue is and why my account was closed, she made not of my issue and assured me to send to *** to get a resolution. In addition she sent me to tech- support. I emailed them from my custom domain email account ***@michaelastubbs.com and received no response at all. This email address works just fine even with government related emails I receive. On Monday the 27th of December I called customer service again, spoke with *** and he told me a few different things, first he stated my account was reenabled however their emails are not going through to my custom domain email address. He said it would be better to use a gmail account. The next statement he made to me was my account was closed because I didn't have any pictures uploaded. My response was how can I upload pictures to an account that was wiped out for no reason in my opinion. I wanted to use the upgrade to the premium membership to start new with Fine Art America instead I was cheated out of my $30 I paid for the service I did not receive because they closed my account. I asked *** for the ticket # and sent and email response to this *** from my gmail account and actually got a generic message back but still no resolution. This has been going on for the past 7 days, no *** resolution, no refund. I even said I would create a new account under my gmail address and would like for them to then apply the premium membership to this new account I would create. Still no response. They claim they have 24/7 support and that is not true

I am an artist and SELLER who sells his art on Fine Art America. I paid $30 for the year. Fine Art America offers a set of premium features for $30/year in total. That includes my own Website here, which I designed based on a template provided by Fine Art America's Web Designer. Browser issues arose while designing my website data, images, text, etc. Using Fine Art America's internal website Designer to layout and design the Slides at the top of my webpage, I authored three slides and published them. It took around 1hr and 15minutes to create. Later, when I attempted to create Slide #4 and publish it, the webpage reloaded, and all three slides disappeared. My work was lost, irretrievable. I recreated three more slides, but upon publishing the last one, the webpage reloaded, and all slides were deleted again. This happened a third time, resulting in nine total slides lost, equating to three hours of my time. Currently, I managed to produce three new slides, making 12 in total, and successfully saved them. However, I am hesitant to use this slide creation tool again for fear of losing my data. FAA has not responded appropriately to my complaint regarding their fatal backend bug, which is causing me harm when trying to author my website using their platform. Additional issues: The COPY and RIGHT CLICK feature is enabled, allowing copying and pasting images, which can then be pasted into Photoshop or any image software and printed at a decent resolution or used online or in print. There are ways to prevent copying images from a webpage, but Fine Art America does not employ such measures, which is a huge oversight, as is their response to this issue, which was brought to their attention in March.

I ordered/purchased /received two (2) coffee mugs. Items were received but I am completely dissatisfied with the quality. For almost a two week period I have contacted their customer service number expressing my dissatisfaction with the products. I have requested a refund, as that was offered as an option AND followed their advertised customer satisfaction guarantee. Over the past week and a half I have made numerous phone calls and have responded to numerous emails. I've jumped through every single hoop they have required ( sending images, phone calls, attempting to speak to a supervisor whose voicemail is full when I'm transferred there) The most recent communication came through an email sent to me at 3 a m! This e mail now has a new " ticket number". A call AGAIN today, I am told by the customer service rep that someone opened a new ticket number ! While I receive yet another e mail advising me to send a picture of the packaging that they want me to destroy. I've also received an e mail from " ***" providing a cell phone number asking me to send the images to that. Which I did, with no response back. It seems as though this company is sketchy. Their customer service is lacking to say the least. I'm getting nothing but the run around. Two different ticket numbers now for my refund request, a cell phone to use that they don't respond to, ONE supervisor who does not answer and has no voicemail option available. I've paid almost $50; they received payment ; they are NOT standing behind their advertised return policy ; they have my credit card number which I'm not comfortable with AT ALL; AND TODAY IM TOLD I HAVE UNTIL 12/31 TO PROCESS THE REFUND, WHEN THAT IS WHAT IVE BEEN TRYING TO DO FOR OVER A WEEK. Online reviews are 1 star, with negative comments. Wish I had looked into that before ordering. This company should not be taking people's money. I order with several other businesses and have never experienced such a nightmare

I bought six framed prints from Fine Art Retailers. When they arrived, I saw two had top lettering cut off, one halfway. I reviewed my design paperwork and website previews; no issues were shown. I filed a support claim with photos but faced issues with the representative viewing them. Despite multiple sends and file size checks, I was asked to resubmit the claim. Later, I was wrongly blamed for image positioning, despite no such tool on the site and correct previews. The rep's own image confirmed this. Yet, they denied a full refund, including shipping, and refused to acknowledge their craftsmanship errors, contrary to their satisfaction guarantee.

I placed an order on XX-XX-XXXX and have not received it. According to the company it has been shipped but the USPS has yet to receive it. I placed an order on 11/27 (Order # XXXXXXX) which was guaranteed to arrive by Christmas using their "Standard" $15 shipping. The website specifically stated on the product information page that orders were shipped out within 2 to 3 days from placing the order. I never received any shipping or tracking information from Fine Art America. I called their customer service line (XXX-XXX-XXXX) three times to inquire about my order, and was on hold each time 20 to 30 minutes just to speak with a representative. All three phone calls resulted in the same "canned" answer, giving me no specific information about the whereabouts or status of my order. All three times I was basically told that shipping was delayed on everything but that it should arrive in a "few days", and if it didn't to contact them again. I was still never given a status update or shipping/tracking information on my specific order during any of the three phone calls. I was however, very condescendingly told by one of their representatives that I chose the "cheap" shipping and that it was basically my fault that I had not received my order because of that. I filed an inquiry via email into the status of my order, and the response was basically the same that I had received on the phone: deliveries were taking longer than normal, but it will show up eventually. I also finally received a tracking number that was assigned to my order. As of yet, the tracking number that they provided me with has shown NO movement out of their warehouse in Holderness, NH. According to the USPS it has not even been sent out of their warehouse to a postal facility to even begin the shipping process. Still, after three email inquiries, Fine Art America's only response is that it has been shipped and it will eventually get to me. I have filed a complaint with the USPS, but they cannot do anything until the package with the tracking number assigned to my order actually enters their system, The best they have been able to do is to narrow it down to the Fine Art Facility/Warehouse in NH (which I'm assuming is where my package is just sitting).