Fiducius
complaints

This business is far too difficult to reach. I have had to spend time finding my own answers as you cannot call a person or even leave a voice message. I paid for a service that was supposed to be for the duration of my loans through forgiveness, and the service I'm being provided is not what I paid for. I'd like a refund of my payment and the cancellation of my service.

I have asked in prior months to please cancel services and have been assured things would change and action promised on my student loan would be completed however it hasn't. All the promises made were false and NOTHING was done! It has cost me hundreds of dollars for absolutely no services and no follow thru. I have made numerous attempts to cancel and they will not, make promises that are not kept, and there never follow thru. I would like a refund and feel completely scammed.

I wish to terminate my service with Fiducius and not be charged any further costs from this company. I requested termination on 2/25 and received no response. A second request has been made 3/8. I have been having extensive login trouble and am unable to request contact through my account. The phone number for the company does not allow you to speak with a human. I do not feel I have been served anymore. The company takes far too long to respond to inquiries and the documents I complete can simply be done on my own.

I started with this company 5 years ago to PSLF and up until now I have been fine. I paid my $250 fee for the year only to find that most of my paperwork has not been filed as I am getting denial papers from *** services. When I call the number there is no one to talk to, just a recommendation to submit a contact us form on their website. That usually takes days to get a reply, if I get one at all. I am concerned because I am half way through my PSLF and I feel like I am going to get screwed up and have to start over or end up paying a ton of interest.

I have been using Fiducius for the past 3-4 years for the Civil Service Loan Forgiveness and paid them the initial $1500 (roughly) fee and about $250 every year since then. The first two years I have been able to contact someone via phone and now you cannot. You cannot even ask for help with logon issues when you need it. We trying to renew my information, I could not and went to the Federal loan information to see if I could just do it on my own only to find out they had never put me on the plan I had asked for but in Forbearance only. I had tried reaching out to them earlier this year and it took them a few days to a week to respond and when I asked them why am I continuing to pay them to do nothing since I'm doing all the work, they had no answer. I used to be excited to talk about them, now not so much. I have no idea if I still qualify for this plan. I would like better customer service for something I pay for.

Three years ago, my employer recommended this company as a Loan Forgiveness option. I engaged in a contract with them and agreed to pay nearly $3000 for services over the next 10 years. My first year of loan repayment started one year ago, and we discovered that their analysis did not account for that my spouse and I filed our taxed Jointly. There assessment promised very low monthly loan repayments and loan forgiveness after 10 years that would result in Thousands of dollars in savings. With my income and tax situation we discovered we not see any benefit from their program at all. I am better off paying my loans as normal and will have them paid off nearly sooner and will see no loan forgiveness as what was sold to me. Now I have asked for some sort of prorated refund based on the fact that I will not longer need their services and wish to cancel. They have refused any sort of refund and are actually asking for more money. I feel totally taken advantage of and I have just thrown out $3000 out the window and have not seen any benefit. They are crooks.

I have used Fiducius as a company referred by my employer for assistance with student loan income driven repayment process and Public Service Loan Forgiveness recertification for 3 years. I paid a large sum at the beginning of our association to retain their services and every year I pay a fee prior to my recertification process. This year there have been multiple issues with the recertification. They no longer have a working phone number to contact customer service for assistance. The number they have refers you back to the "contact us" form on their website platform. I have requested contact and assistance through this form many times, beginning in February at the start of my recertification process, and have never once received a reply or assistance. They submitted my repayment to my student loan servicer incorrectly (after I have already paid them for their service), and I have repeatedly attempted to contact them to correct the errors to no avail. I have now had to go directly to my loan servicer to attempt to correct they errors they made, that would not have been made if someone had contacted me the multiple times I requested. I am still unable to get a reply or contact from their customer service.