FeaturePoints.com review: incentive not paid after survey completion

Feature Points OFFERS NO HELP when we need it!
SAME copy & paste template responses from Feature Points I received back from my FOUR different complaining emails to FP Help recently concerning 4-10 weeks survey points pending & 1000+ points "declined" after survey successfully completed & submitted.
This is the NO HELP help from Feature Points that I have been getting REPEATEDLY since joining this highly intimidated no REAL HELP online survey sites who keeps robbing & stealing my hard earned survey points as they please WITH NO EXPLANATION WHATSOEVER!

"FeaturePoints Support
Thank you for sending your message. If your request requires a response, we'll help as soon as we can.
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If you're using Gmail, you may need to check the"Promotions"tab in Gmail to find our confirmation email.
Is your reward pending?
If you're waiting for a reward that currently has a pending status, it may take up to 5 business days to process your reward. We'll send you an email when your reward is ready for you. If it has been longer than 5 business days and your reward is still processing, email us again and we'll be able to help.
Looking for more offers?
If you don't have any offers to complete in FeaturePoints, try again later. We're adding more offers and opportunities to earn in FeaturePoints all the time, so check back regularly."