Almost 2 years ago accepted 2 videos as a trial offer from them. Notified customer service we did not wish to purchase additional videos. Two months later the solicitations started--on our cell phone no less. Usually starting around 8 in the morning and they called around 5 times a day from 3 different numbers. I complained and the calls stopped for over a year. Last month, they started calling the cell again from 3 different numbers several times a day. I renewed my Do Not Call registry in January and it is now March. It is well past the period of time where we are considered by DNC to have a business relationship due to receiving those sample videos. My wife and I have both answered their calls and tried to tell the reps "Stop calling this number" and we have both been hung up on in mid-sentence. I called Customer Svc. today and was told we would receive no more calls; and a half-hour later we got yet another call from them. There will be no more family-friendly dialogue from me to them. My polite bone is now broken.
Had two of these calls now.
A cold call asking to speak to 'the lady of the house' and a learnt script, playing on the fact that parents might be concerned about too many films being unsuitable for children but then trying to sell two films.
When I tried to respond the woman making the call rudely talked over me without listening to anything I had to say even though I wasn't trying to be rude - only to say that I didn't want to buy the films but agreed that I was concerned about my children watching unsuitable things.
She spoke over me several times rigidly sticking to her script and I ended up with the impression that the cause was just a front for selling films and it wasn't a genuine campaign to protect children from unsuitable content, just a marketing gimmick.
My 80 year old mother is still working - she is a teacher at a pre-school (after retiring from an elementary school teaching career). She bought one film - The Velveteen Rabbit - from this organization some time back. Well, she is being harassed with calls from a telemarketer named John. She has told this caller several times now that she does not want any more of their products, and she does not want to be called at home any more. She has specifically asked to be removed from their call list. This guy John still keeps calling her regularly, and often begins the calls now with "now I know that you are upset with me".
I have instructed my mom to simply hang up on him from now on without saying a word, but I do not think that will stop him from calling.
I would strongly recommend against buying anything from this company. I don't care how great their products are.
Based on everything I've read online about this company, I cannot believe they are still in business. I would think they would be getting fined left and right for violations of the do not call law. I guess nobody is pursing that angle, but I sure will.
I have had it with the telemarketing practices of Feature Films for Families. I used to think this company was a good idea and now I am on a mission to tell everyone I know never to get involved with them. I have been called on every day of the week and at all hours of the day and evening. The male who calls our home will not even let you speak and tell him you are not interested in the films any more. He just keeps on with his spiel. I have just had to hang up on him any more. I have filed a complaint with the Do Not Call Registry, etc. to no avail. If the telemarketing practices of this company are any indication of their true motive - making money, they company has lost all value in my view.
UPDATE! Filed a complaint with Utah's Better Business Bureau @ utah.app.bbb.org Filed a complaint with...
My wife made the mistake of purchasing VHS tapes from them 15 years ago. For the last several months "Jessie"...
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This company calls 2 to 3 times per day asking for my husband and when I ask him to quit calling he rudely will not listen and state that he will call at another time. I say "Do Not Call Again!".
they keep calling
My mother ordered movies from Feature Films For Families to try and steer me and my sister in the right direction when I was about 12 or 13. We got a few movies and learned that only my mother watched them. No more movies ordered. Now I am 31 and these people still call her house ALL THE TIME. I have answered and told them to please stop calling, just to be told that they had to hear it from my mother herself. That call happened 5 years ago. About 5 minutes ago I told them that I was my mother and interrupted his pitch to tell him that I was incredibly busy at this moment and to please stop calling. Wrong. It went down like this:
'Hello Mrs So And So?' -them
'This is her.' -me
' (pause) This is Jeff calling in conjunction with Feature Films For Families, this isn't our normal call this...' -them
'You know what, actually I am extremely busy right now, could you...' -me
'OK then I will just call back at...' -them
'NO, just don't... -me
'...another time.' -them
'NO YOU LISTEN TO... -me
'Have a great day!' *click* -them
'...me. *sigh*' -me
What a bunch of crap. Every day. Nobody is even interested in watching the movies. Maybe I am wrong. Maybe, and just maybe, stick with me here, my mother and father will have a 13 year old child sometime soon. I hope it's a boy, I have always wanted a brother. If that happens then I will apologize to Feature Films For Families, but until then I will curse their existence at the sky.
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