The complaint has been investigated and
resolved to the customer's satisfactionResolved Fairpoint Communications — poor service
resolved to the customer's satisfaction
For two years I paid $45/mo for supposedly high speed DSL service. But it was so slow it made no sense except that the problem was my computer (I'm on a Mac). I hired a Mac tech person to upgrade my computer in October 2009. It took so long to download an ugrade to Firefox that she went to CNET Bandwidth to see how fast my connection was. It was 76kbps, slightly faster than dialup. I checked it several times over the next few days and the fastest it got was 114kbps (and that was rare). Needless to say the problem wasn't my computer. I switched to Roadrunner and now have the speed I should have had for two years.
Since my DSL and phone were "bundled" I had to pick a new phone plan. The only options I was given was 300 or 1500 minute plans. No unlimited long distance, which I had as part of the bundle. Yet a friend in the neighboring town was paying less than the 300 minute plan for unlimited long distance (Fairpoint Exchange Essentials). When I tried to get that plan I was told it wasn't available to me. Apparently the plan is only available to former Verizon customers and Fairpoint hasn't been able to merge the systems yet, over a year later. So I switched to Time Warner Cable phone even though I'd rather have kept my landline.
Over the course of the two plus years I was paying for DSL that was really little faster than dialup, I actually overpaid $600.00. From the complaints I've read on this site, it's hard to believe that there isn't some kind of class action suit for consumers against this company that promised excellent service if only they would be permitted to buy out Verizon. There was quite a struggle, but eventually Fairpoint got what they wanted. And customers were left to pay the price.