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Facility Source
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1.0 6 Reviews

Facility Source Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with Facility Source at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Facility Source reviews & complaints 6

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ComplaintsBoard
B
12:07 am EDT

Facility Source Payment for services rendered

This company has lied cheated and stole money from me and my company. Do not work for them. They don't pay, they will string you along with hopes of discouraging you. If you do get paid it's literally months later. Poor communication no one knows what the other is doing. Just a complete scam. What hurts the most is when I told them I could no longer mow for free they told me they would charge me for hiring new contractors? What a scam...

Desired outcome: I want paid for all monies earned.

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ComplaintsBoard
B
5:15 pm EDT

Facility Source toxic work environment

Plumbing and Trade, Hot Shocks, and ESI all 3 companies located 7630 Dunnellon Fla are run out of the same Bldg by Bloom Group. Client is Facility Source who out sources the work order out to one of these 3 companies, project managers of each company then have to locate technicians in various states to compete the work order, Bloom Group has no actual technicians, ony office staff. Billing Department is forced to take e part in fraud by price gouging, and invoicing work not done, Billing facility Source. Billers are solicited to create state seals and certificates required to engage in business.
There is no integrity with Bloom Group, and questionable business practices hence Facility Source cbre is in business relations with them.

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Abundant Energy Concepts
, US
Sep 23, 2023 4:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Join our law suit

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Abundant Energy Concepts
, US
Sep 23, 2023 4:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They ripped us off 42k

ComplaintsBoard
N
12:35 pm EDT

Facility Source does not pay

Having the same issue here with Facility Source. We have 21k open with them with 5k at 120 days past-due and growing and can not get an answer as to when we will receive payment. 99% of the work we have done has been at T-MOBILE locations here in NYC. We have placed their account on hold, pending payments, and yet they still send us work through there auto-dispatch system. We have several approved quotes that we have also placed on hold. It is unbelievable that a huge corporation like T-MOBILE can hide behind a facility management company to screw vendors. There should be something done about this. We work with several other FM companies and have no issue, as long as you can follow protocol and billing procedures, yet some of them have bad reviews also. So we took a chance with Facility Source and now we are in this position... If you are a Vendor and you are reading this, do not accept any work from them. Unless you like to work for free, of course...

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Is Facility Source legit?

Our verdict: Complaints Board's thorough examination reveals Facility Source as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Facility Source stands out for its commitment to quality and security. Clients considering Facility Source should delve into its customer service record to gauge compatibility with their expectations.

Facility Source earns 91% level of Trustworthiness

Perfect Trust Endorsement: Facility Source achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Facility Source. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Facilitysource.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Facility Source website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Facilitysource.com you are considering visiting, which is associated with Facility Source, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Facility Source is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Facility Source website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Facility Source has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Facility Source. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
1:23 am EST

Facility Source contracts

No issues whatsoever with payment. I understand it takes time to get paid, I was patient and it paid off! First payment took almost 2.5 months, but, after that, they all came in properly. Problem is, they lost the contract with dillard general and out of nowhere I get an email saying services are terminated (7 contracts, 1800 monthly income down the drain).

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Abundant Energy Concepts
, US
Sep 23, 2023 4:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They need to read their agreement before making any complaints. Steady flow of money will happen.

ComplaintsBoard
A
4:53 pm EST

Facility Source dollar general

So far horrible company for a contractor to work for. Need to triple your rates to deal with the paperwork, waiting time to get paid, time on phone, waiting, waiting, waiting. They are extremely slow, no contact phone numbers. I would run from this company unless you can wait 1/2 year to get paid

I have emailed several times about payment on 2 work orders web63760 and 606374 they are 76 and 98 days past due for payment. We have contact the owners, general manager of Dollar General in reference to payment and getting this issue solved. So far Facility source has not responded to when we will be paid. I don't have a contact phone number to speak to anyone.

Please contact me as soon as possible.

Thanks Tk Livingston-owner

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ComplaintsBoard
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2:24 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Facility Source - fraud

Company does facility maintenance for goodyear. They say they are going to pay you in 45days but 90 days later you are still waiting. When you call corp. they tell you that they have already been paid. Upper management has no clue as to how to run a corp.

Read full review of Facility Source and 28 comments
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