Express Online Training
reviews and complaints

Can you imagine taking a full day off work for a simple white card course and sitting thru 6 of 7 hrs with all assessments completed and marked only to be told the class has been terminated due to teacher unavailable and that the students need to resit the entire day despite them screen recording the entire day and all assessments completed and marked by the instructor. Attendees have lost a days pay and their days workload still needs to be completed. For business owners they have lost now two days out of the business. This is a very poor business that is clearly accredited and potentially receiving Govt support.

had my wallet stolen with my white card in it. fortunately i had a photo of the card so i thought i would be able to get a replacement card quite easily. No no no.

express on line training required payment up front to progress the replacement application. ?ok. i guess. the replacement application was too drawn out and complicated only to be told they did not deem a photo of the card and proof of my ID as valid enough to replace the card.

sit the course again was the advice.

not with you people is my advice to you.

unhappy non customer.

I recently completed an online course through Express Online Training (eot.edu.au) and wanted to share my thoughts. Firstly, I found the video modules to be really effective teaching tools. The information provided was detailed and relevant, and I felt like I learned a lot through the course. The assessment questions were generally well-worded and relevant to the content covered in the course; however, I did find that some questions were a bit confusing and didn't seem to match up with the material provided in the notes.

One thing I really appreciated about EOT was their responsiveness to emails. I had a few questions throughout the course and the staff were always quick to respond with helpful answers and advice. However, the biggest downside for me was the lengthy wait time required to complete the second part of the assessment. I had to wait at least five weeks (!) to schedule a live conversation with an assessor, which was frustrating to say the least. Furthermore, these appointments were only available during business hours, which made it difficult to schedule around my existing work commitments. If you're planning on completing your RSA quickly, or if you're already employed, I would definitely recommend factoring in this wait time and availability issue before selecting this course.

In hindsight, if I had known about the wait time and scheduling issues in advance, I probably would have chosen a different course that I could complete in person over a weekend. While this would have been more expensive, it would have been a lot more convenient for me and ultimately would have saved me a lot of hassle. All in all, I think Express Online Training has a lot of positives, but the wait time for the second assessment and the scheduling issues could be a dealbreaker for some.

Recently, my husband and I signed up for a course on RSA - NSW with Express Online Training (EOT). Initially, everything went fine, and my husband was able to input his name and USI number into the system without any issues. However, when he encountered a problem with completing the final assessment, things started to go wrong.

We decided to call their customer support team, hoping they could help us resolve the issue. Unfortunately, the person on the phone informed us that there was a problem with our account. Apparently, since I had previously completed a course under the same email, any certificate for the work my husband had done would be issued under my name. This information was alarming since it was an act of fraud, as my name was not supposed to be on the certificate.

When we asked to speak to a manager about the situation, we were told that it was not possible, and we had to email them instead. However, we were disappointed when the emails went unanswered, and we never received any response from the manager, Nicole.

Despite providing clear evidence of our purchase, we were not able to load a copy as proof of purchase, and we were asked to create another email, which was not necessary for us. To say that the experience was frustrating and exhausting is an understatement.

Given this terrible experience, we feel compelled to share our situation with others, so they don't go through the same ordeal. We believe that the organisation should be de-registered as an approved Retail Training Organisation (RTO), and the matter has been reported to the ombudsman.

To conclude, we had high hopes for EOT, but our experience was sub-par, and we cannot recommend their services to others.

Express Online Training (eot.edu.au) offers a whitecard course that may not be the best option for those seeking quick assessment turnaround. Although they offer a priority service for an additional fee, the standard service is said to provide assessment markings within 3-4 days, yet in actuality, it can take up to 7-8 days before assessments are marked. This lack of transparency can be inconvenient for individuals who need their white cards quickly for employment.

Additionally, the website may be misleading regarding their assessment times and payment process. The assessments are hidden behind a paywall, which requires payment before completing them, and the priority service is the only optional payment feature available. However, this is not clearly stated on the site, and it may be frustrating for users to find out only after navigating the site.

Moreover, the support service is not very accessible, as it is handled through copy-pasted and automated reply-messages, which may redirect you to forms to fill out, leaving users with little promise of actual human communication.

That being said, the whitecard test itself is easy, as the answers are already provided, similar to a copy and paste format.

While the website holds plenty of misleading and false advertising, users may find that they can save $60 by clicking on the next available service after a google search. In summary, those who need their white cards quickly and may be hesitant to pay for an additional service may want to look elsewhere.

Express Online Training (eot.edu.au) has been receiving mixed reviews on its online courses for students looking to obtain their RSA certification. As a college student, I attempted to complete the online course in two days, but it proved to be a daunting task. While the course may seem like a convenient option for those who cannot attend face-to-face classes, it was anything but convenient for me.

One of the biggest issues I had with Express Online Training is that they are misleading about their pricing. After I paid the total price, I found out that they kept asking for more money. They don't communicate directly, and there’s no time allotted for a phone call. If you need assistance earlier, you need to pay an extra 50 dollars to get priority access.

Another issue with the course was the audio in the role-play section. At the end of each spool, you'll find that your assessor is wasting your time by reading the entire question and then telling you that you have gone over your 15-minute limit. This is frustrating enough, but then you are told that you need to attend a workshop and make another phone call another day. It's a never-ending cycle, and you feel like you're stuck in your own trap.

Overall, I was utterly disappointed with the Express Online Training course, and I gave up. However, even though they would not refund my money, I didn't have enough time to continue with the course. Hence, my advice would be to avoid courses like these and invest more time in finding a legitimate face-to-face course. This way, you can get your RSA card in a day and be confident that you will receive quality education.

My experience with Express Online Training was not a pleasant one. While their website states that they offer online White Card training courses, the registration process was extremely lengthy and upon paying in full upfront, I was shown a full class schedule with no way of booking a class. This was quite frustrating as I needed to take time off from my full-time work to attend these weekday-only courses and hence needed to have some notice in advance.

When I contacted their helpline and spoke with a lady, I felt that her attitude was quite unwelcoming and she spoke over me. The only option they provided was to put me on a waitlist, with no indication of when I would be able to book a class. Moreover, they only showed courses for the next four days, which did not work with my schedule.

I reached out to them to request a refund but was denied, and told that I did not qualify. This was extremely frustrating as their service was not as advertised and I had already paid in full. I had to go through a Paypal resolution process just to get my money back.

Overall, I would highly advise others to steer clear of Express Online Training. They do not provide any option to enroll in a class at the time of enrollment but take your money upfront, which is quite unprofessional. Their customer service is also lacking in professionalism and can be quite rude. Additionally, the website is difficult to navigate, which further adds to the frustration of the experience. There are several other reliable options for online training courses, but this RTO is definitely not one of them.

In my personal experience with Express Online Training, or EOT for short, I was left feeling greatly disappointed and frustrated by their services. As a platform providing online courses, their website seemed to be riddled with a bevy of issues that could only be seen as a ploy to make money, rather than provide quality education to those seeking it.

To start, I found the course layout and structure to be excessively convoluted and time-consuming. Not only did it take an excessive amount of time to complete all the different sections, but at the 80% completion mark, I was required to do an online assessment - which I found to be virtually impossible to book. To my surprise, it became apparent that obtaining a priority booking would actually cost more money. Despite looking a month in advance, I found that all spots were already booked, which led me to believe that the course design had been deliberately created to require additional payment.

Adding to this concern is the fact that EOT offers State RSA certifications, despite the RSA now being a national certification. I am doubtful as to whether these state certifications are even recognized. In addition to all these disconcerting factors, my request for a refund was conveniently denied due to the policies outlined in their terms and conditions. It soon became clear to me that EOT has created a business model that is more focused on making a profit than actually caring for their students.

To sum it up, I would strongly urge anyone seeking online education in Australia to avoid EOT at all costs. Their services are difficult to navigate and are clearly designed to extract more money from students. Additionally, their dismissive attitude towards my request for a refund made me feel undervalued as a student. I truly believe that there are better online education platforms out there that are committed to quality education and student care.

My wife, who hails from Thailand and has English as her secondary language, was looking to improve her skills with online education and break into the workforce. Unfortunately, while I was away, she stumbled upon eot.edu.au during a Google search and became excited about the course offerings. She promptly paid the full course fee upfront for the white card course.

Once she completed the course, she was then bombarded with a series of requests for additional information. I returned home and discovered that my wife was deemed ineligible for the course due to residing within a 100km radius of an educational facility that provided face-to-face instruction.

I immediately reached out to eot.edu.au, requesting a full refund due to my wife's honest mistake. However, I was met with a dismissive, rude and unsympathetic tone from their female customer service representative who seemed to lack any sense of compassion for our situation. Despite our financial difficulties, eot.edu.au insisted on penalizing us an exorbitant 50% of the course fee paid upfront.

My wife is understandably upset, as the job opportunity that was contingent upon obtaining the white card has now vanished. We are extremely disappointed in the unprofessionalism and lack of empathy displayed by eot.edu.au. It's a shame that such an organization operates without exercising common sense and understanding for its customers' needs.

I strongly caution individuals against using eot.edu.au for any educational purposes and will do my best to inform as many people as possible about our experience with this regretful organization.

Express Online Training offers an RSA course that's easy to follow and well laid out. However, it's important to note that the payment process is a little deceiving. Contrary to what the course flow says, you won't pay for the RSA course when you complete it. Instead, payment is required after the online questionnaire section. Unfortunately, this fact is only mentioned in the fine print, which most customers wouldn't see unless they hover their cursor over the text.

Once you've completed the questionnaire and made the payment, you'll be prompted to leave a review. Given the course's well-structured content, it's highly likely that most students will leave a positive review and award it four or five stars.

It's worth noting that upon logging in to download your certificate, you'll discover that there are two remaining modules that need to be completed before you can receive your Statement of Attainment. The first module requires students to submit videos in response to certain scenarios. Students are informed that it may take one to four days for the videos to be marked. In my case, it took four days. What's more, you'll be unable to access the remainder of the course until these videos are marked.

Once the videos are marked, you'll need to book an appointment for a phone interview to complete the course. Here, you'll be asked to respond to a couple of scenarios in a role-play over the phone. While this isn't a significant problem in itself, what's disappointing is that the website doesn't lay out these requirements clearly from the outset. The lack of information seems intentional and may be a concern for some students.

Despite these difficulties, Express Online Training does offer a well-structured course that's easy to follow. The course covers all the necessary content, and the videos and phone interview allow for practical and meaningful hands-on experience. If you're willing to navigate the website's less-than-transparent payment process and remaining modules, this RSA course is definitely worth considering.

I recently completed an online course with Express Online Training (eot.edu.au) and found that the actual course outline was not made clear. While the questions and system allowed for easy answers, I was surprised when a pop-up review box appeared after I finished my assessment, implying that the course was complete and that all I needed to do was submit a review in order to obtain certification.

However, I soon realized that this was not the case. In order to receive certification, I had to provide proof of address (which had to be certified by a JP or other official), and there was a potential delay of 24-48 hours before the EOT staff would approve it. Only after this step was completed could I move on to the verbal/video assessment, which was required for full certification.

As someone who works FIFO and was in VIC at the time of completing the online assessment, I found it frustrating that even though my nursing registration was national, EOT was skeptical about my proof of residency outside of QLD. To add to this, the course required payment after completing the written assessment, which only increased the confusion and delay.

In the end, I had to pay for express postage to attain my certification. I strongly advise avoiding the hassle and complications that come along with this course and looking elsewhere for certification. The whitecard certification should be a simple process, but it seems that EOT has made it unnecessarily complex.

My experience with Express Online Training started off with optimism as their website looked professional and easy to use. I was looking for work in a rural area and due to the ongoing pandemic, I decided to take the RSA course online. However, my enthusiasm quickly turned into frustration as I realized that the course was not as straightforward as advertised.

I paid $126 upfront for the course, thinking that I only had to pay once I had completed it. However, I was prompted to pay again after finishing the quizzes and tests. Even after paying, there were still three more sections that I had to complete, which required Adobe Flash Player. This was not mentioned beforehand and I had to download the software on my girlfriend's laptop after removing her internet security settings.

When I contacted the head office with my concerns, I was met with a defensive response. The customer service representative, whose name was Ivana or Ilana, was unhelpful and asked me what my reason was for a refund. The website had led me to believe that the quizzes were the end of the course and there was no mention of the extra sections that required Adobe Flash Player.

After struggling to get the software to work, I was finally able to complete the course and book the final section. However, almost all the time slots were either full or labeled as "priority service only". I reluctantly paid an extra $40 for the priority service and was able to complete the audio assessment with a live assessor.

I was told that I would receive my interim certificate shortly after, but it took longer than expected. The phone assessor was helpful, but the customer service representative I spoke to later was again defensive and blamed NSW liquor and gaming for the delay. It was frustrating that I had paid for priority service, but it seemed like there was no real sense of urgency or value placed on the customers' time.

Overall, my experience with Express Online Training left me feeling manipulated and disappointed. The website was misleading and the customer service was unhelpful. It was a frustrating experience, and I would not recommend it to anyone looking for a national accredited RSA course online.

I recently enrolled in Express Online Training to attain my white card certification. Although I initially paid the fee and completed the course, I faced a few hurdles during the process. The confirmation of each course section took much longer than expected, leaving me with some anxiety and frustration. Nevertheless, I submitted my personal ID details and other necessary documents, including video responses of myself and completed the audio section diligently as requested.

However, a few days later, I received notification that I had failed to complete some of the sections required of me, including the audio part of the test and ID details submission. This was very disheartening and felt like a waste of time and money. Express Online Training does not provide any contact details on their website, except for a suggestion that I should call them on the phone in case I encountered any problems with submitting my audio file. To my dismay, they don't even have a phone number available to call.

This experience left me feeling ignored and frustrated, and I have to warn others to be wary of spending their time and money with such problematic online course providers like EOT. There are other companies out there that offer similar courses and certification processes that are smooth, reliable, and efficient. Don't waste your energy and resources with this company.

I recently had an unpleasant experience with Express Online Training (EOT) and felt obligated to share my thoughts and warning to potential customers. The first thing that caught my attention was their name, which claims to be 'fast' in their training services. However, it took me more than a week to complete the course, despite their misleading name. To add insult to injury, the company was not transparent about the fact that the RSA certificate cannot be obtained by overseas students. This information was not readily available or properly communicated, which is inexcusable.

Furthermore, I found their customer service to be incredibly discourteous and unhelpful. They appeared to be more interested in scamming customers and making untruthful claims in order to generate more income. They market their courses by claiming you only pay if you pass it, however, this is misleading, and they actually promote faster marking times if you pay extra.

To top it all off, after completing everything required of me, I was unable to obtain my RSA certificate due to my overseas student visa. I understand that my visa status was checked when I signed up for the course, so it's puzzling why it didn't come up as a restriction.

Overall, I would never recommend EOT to anyone, even if they have good reviews. From my experience, it's clear that they lack integrity, transparency and ethical business practices. Don't fall for their scam. Better to save your time and money, and look elsewhere for more reputable training services.

When it comes to learning something new, it is important to choose a training program that meets your expectations and fits your schedule. That is why I decided to give Express Online Training (EOT) a shot. However, my experience with this online training platform turned out to be quite frustrating and disappointing.

First of all, I found it frustrating that I had to pay before I even completed the course. I understand that this is a common practice, but I would have appreciated the option to preview the course content before making a financial commitment. Furthermore, the virtual Bar and Audio assessment only become available after payment has been made. While this is understandable, what followed next was unacceptable.

After completing the Audio assessment, EOT takes up to three business days to mark it. If you are in a hurry, you can pay a premium to expedite the process. However, even with the paid option, I had to wait for three business days before I received an email claiming that my recordings were blank due to an unknown issue with my microphone settings or device. This was a blatant lie since I knew I had recorded six of the seven questions correctly. I then decided to query this matter with EOT. Surprisingly, they informed me that only my last answer was blank. I re-recorded the answer, and to my surprise, they failed me on another question that I had previously answered well. I was then forced to record it a third time before finally receiving my certificate after five business days.

Overall, the experience left me feeling frustrated and let down. I had hoped that the online learning platform would have been more user-friendly and efficient, but it turned out to be a hassle. If you are considering Express Online Training, make sure you are aware of their policies and procedures beforehand.

Express Online Training (eot.edu.au) is an excellent option for those seeking online courses. As a busy individual, being able to complete the course at my own pace and in the comfort of my own home was an added bonus. However, there were some hurdles I encountered during the process.

Due to a sudden job interview, I needed the certification faster than initially anticipated. While the option to complete the course online was a huge advantage, mistakenly selecting the wrong state meant that I had to redo the entire course. This can be frustrating and time-consuming for those on a tight schedule.

Additionally, the phone interview portion of the course was a major drawback, as it caused me to miss out on a job opportunity. Despite completing all of the required questions, the wait time for a phone interview is up to a month. This wait time is a significant setback for those who need the certification quickly. Unfortunately, this delay means that I was unable to secure any Christmas or NYE jobs due to not having anyone available to conduct the phone interview.

Overall, Express Online Training is a feasible option for those looking to obtain certifications conveniently and efficiently. However, the waiting period for the phone interview portion is a significant disadvantage, particularly for those who require the certification immediately.

Express Online Training is a provider that offers several courses, including the Responsible Service of Alcohol (RSA) course that is widely required for individuals working in the hospitality industry. However, it seems like the experience that some people have had with this training center is not very positive.

According to some reviewers, the staff at Express Online Training is not very friendly or helpful. They seem to be willing to take your money but not keen to provide adequate support when needed. Additionally, it appears that there are some hidden costs involved in taking their courses, which can be frustrating for individuals who are looking for honest and transparent pricing. Some customers have reported being charged for priority service, which shouldn't be necessary if the company is well-organized and can handle the volume of students they receive.

Moreover, for some people, the entire process of obtaining an RSA certificate through Express Online Training seems like a money-making scheme. The way they charge for additional services such as sending the card, for example, could be seen as a way to squeeze more money out of students.

One reviewer shared how their experience with the online training provider felt like they were in a trap, being charged more and more, with little to no benefit. The reviewer ended up paying almost $70 for a course that should have cost only $20, and it is easy to see how frustrating that would be.

Furthermore, there have also been complaints about the customer service provided by Express Online Training. For instance, some reviewers have reported feeling disrespected and mistreated by the employees they interacted with. The reviews have mentioned two specific staff members, Mia and Emily, where Mia was particularly rude, while Emily tried to be helpful but wasn't exactly friendly.

To sum up, it seems that Express Online Training is not the best option if you are looking for a smooth and hassle-free experience obtaining an RSA certificate. The staff has been reported as being rude and unhelpful, while the pricing structure is unclear and seems designed to take as much money from students as possible. If you are looking for an online training provider for an RSA or similar course, it may be worth looking elsewhere.

Express Online Training (eot.edu.au) is a frustrating and disappointing platform for anyone seeking to obtain an RSA certification. The mandatory hour-long phone appointment may seem like a minor inconvenience, but the fact that it takes a month to secure an available booking is unacceptable. If you need your RSA for an upcoming job, it is not advisable to use EOT.

To make matters worse, the course is plagued by technical issues that make completing it a real hassle. Some sections of the course simply do not work on certain computers, resulting in the need for users to make phone calls to customer service in order to progress.

In addition to technical issues, the course has vague and unclear questions, which make it difficult to provide accurate responses. This can be especially frustrating for learners who are looking for a concise and straightforward course.

To add insult to injury, users are not made aware of the full extent of the course until after they have already paid and reviewed the initial free multiple-choice section. Many customers are caught off guard by the sheer amount of additional content that they are required to complete, making their learning experience even more frustrating and time-consuming.

In conclusion, it is clear that EOT is not the best platform for anyone looking to obtain an RSA certification in a timely and efficient manner. Those in need of this certification are advised to seek out alternatives that can provide a more seamless and user-friendly learning experience.

If you are considering using Express Online Training (eot.edu.au) for your whitecard certification, it is important to prepare yourself for the process, as it can be quite lengthy. The initial assessment alone requires completion of 136 questions, which can take several hours to complete. Additionally, you will need to put time and effort into your audio and video assessments, as the approval process can take up to 4 business days between each assessment.

Furthermore, if you need to resubmit any answers, be aware that the entire approval process will need to be repeated, meaning an additional several days of waiting. If time is a limiting factor for you, it is highly recommended to upgrade your service to 'priority' so that you can book in your final assessment, which is a phone call.

As of 15.05.20, appointments to book in a phone call were not available to standard customers for a full two week period, with appointments only being available to priority customers. It is unclear if this pattern will continue in the future.

Overall, while it is possible to complete the certification process in just a few days around work, it will only be efficient if you choose to upgrade to priority service. It may be well worth the additional expense to ensure that you can complete the process in a timely manner.

When I first stumbled upon Express Online Training's website a few weeks ago, I was excited to see that they offered an online rsa course since it was exactly what I was looking for. However, after signing up and scrolling through their website, I quickly realized that the fees were not as fair as I had initially thought. I had been under the impression that the fee was a set amount, but it ended up costing me more than I had anticipated.

What frustrated me the most was the final component of the assessment, which was an over-the-phone audio test where I was expected to respond to two questions. I answered the first question successfully, but was then told by the assessor that I had to book another time to answer the second question. This left me feeling confused and disappointed, as I had been under the impression that I could complete the course in one sitting.

To make matters worse, when I tried to book a time to answer the second question, I found that there were no available times for weeks. My only option was to book a 'priority' time, which cost more money than I had initially budgeted for. This experience left me feeling frustrated and disappointed, as I believe that this industry should have tighter government regulations to ensure that companies are providing fair and transparent services.

Overall, while Express Online Training may provide a convenient option for those seeking online courses, I would caution others to carefully read through all of the fees and requirements before signing up.

When it comes to online training courses, it's important to know what you're getting into beforehand. Express Online Training (eot.edu.au) claims to offer a simple and straightforward process for obtaining your white card, but some users have reported a less-than-stellar experience.

One major issue is the fact that you're only informed about the initial assessment and $39 fee upfront. After submitting your payment, you're then prompted to leave a rating of the course. This has led some to speculate that the high number of positive reviews may not be entirely genuine.

But that's not all - in addition to the standard assessment, there's also an audio and video component that requires special equipment. This isn't made clear until later on, and if you don't have the necessary gear, you'll need to buy it from Express Online Training directly.

Overall, it seems that the course is a decent alternative to in-person training, but the company's tactics leave something to be desired. If you're considering using their services, be aware that there may be hidden costs and requirements lurking beneath the surface.

I recently had an unfortunate experience with Express Online Training, and I feel compelled to share my thoughts with others who may be considering using their services. The website initially appealed to me with its promises of not having to pay until completing the course and warnings about scams on other sites. However, I quickly realized that these were just smoke and mirrors to lure in unsuspecting customers.

Upon completing the initial 136-question test, I was asked to submit payment, which was significantly higher than the original quote I received. Additionally, before progressing any further, I was forced to provide a review of the course, which felt like a manipulative tactic to ensure positive reviews from customers who had already invested time and energy into the course.

As if that wasn't frustrating enough, I was then asked to submit documents and record myself answering questions, with the promise that an assessor would review my work as soon as possible. However, days went by with no word from an assessor, and I was left in the dark about the status of my submission. Finally, after reaching out to the company, I was instructed to book a time slot for an assessor to call me and ask additional questions.

Here's the kicker: all available time slots were listed as "fully booked," making it impossible for me to progress any further in the course. I was left feeling defrauded, and I ultimately lost my money in the process.

In summary, I strongly advise against using Express Online Training. Their business practices are deceptive, and their promises are not to be trusted. Save yourself the time, money, and headache and seek out a more reputable and honest online training course.