CB Employment Agencies Experteer Monthly charges on my amex account

Experteer – Monthly charges on my amex account

Ronald Wedeking of US

Jan 10, 2025 5:13 pm EST

Verified customer

Resolved

Replied

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In December, 2024 I saw a charge from Experteer on my credit card and the person on the phone said it would be taken away. I was just informed by AMEX that this charge has in-fact continued for all of 2024. Please refund my monthly charges of 39.99 for 2024. I have notified AMEX again. Please do the right thing and stop charging me for service I have never used.

My next step is to file a fraud charge.

Claimed loss: 12x39.99 =

Desired outcome: Cancel my subscription (which should have happened in 2023) and refund my money

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Experteer response

Jan 13, 2025 7:04 am EST

Experteer customer support contacts

Phone numbers

+49 895 5279 3150

Address

Lenbachplatz 3, München, 80333, DE

Website

experteer.com

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Dear customer,

Please note that the Premium subscription is renewed according to the duration you selected when you signed-up. This means that, if you signed-up for a monthly plan, you can cancel it every month if you don't want a renewal.

Every customer is informed about the subscription model during the sign-up proces. This information is clearly displayed bellow the price plan that the user chooses.

Cancellations can be submitted via email or directly under your Account even one day before the renewal. It is very flexible and has no deadlines, you can even cancel right after subscribing and it will be taken into consideration by the end of the acquired period.

If you have any further questions you may send us an email to support@experteer.com.

Kind regards,
Your Experteer Social Media Team

Resolved

This complaint has been resolved automatically due to user's inactivity.