CB Travel Agencies and Tour Operators Expedia Complaints #682-701

Expedia review: Refund ( 1 comment)

Jennifer Eady of Lake Worth, US

Oct 11, 2020 1:35 am UTC

On october 6 th 2020 I booked airline tickets for me and my son through the online travel agency expedia. I booked our flights online, leaving on december 14 th 2020 to december 27 th 2020. Our flight reservation was confirmed by expedia via email. The next day on october 7 th 2020 I received an email and text message alert by expedia that part of our returning flight from toronto to west palm beach on december 27 th 2020 changed their flight number and time, which I found odd. On october 8 th 2020 I called expedia customer care line and inquired about the change of flight number and time and was then told, that part of our returning flights were canceled without an explanation on why. I said that I did not authorize a cancelation and asked if they can book us on another return flight, in which expedia told me they had no return flights available. I could not believe what I was hearing and while I was on hold for over 30 minutes, I looked up consumer reviews regarding involuntary cancelations by expedia and the dot and bbb. I was shocked to see just how many people were scammed by this company in previous years. I had used expedia for years prior and had no idea. When ms. Rona from expedia returned to the phone line she explained to me that there is nothing she could do except issue a refund to my card. I agreed and told her that I would like to book a new flight, thinking my charge of $1891.30 plus the $7.02 for expedia fees was back on my credit card right away. Expedia than told me that I had to wait 12 weeks or more for my money to be returned. That is uneccaptable as I need that money to book another flight right away. I was furious and said that that was unacceptable. Expedia said that united was the ticket holder and that they had to wait on them to issue a refund and that they were busy because of corona. I did not believe that story as I was reading though consumer reports of the same issues I was now facing, where expedia put unauthorized holds on peoples money and it had nothing to do with the corona virus or their wait on the airlines to issue refunds and these reports were from years ago and prior to corona. Expedia then initiated the refund and confirmed with an email that they canceled my flight (not me) after that, I called united because I did not believe the story expedia told me and sure enough, was told by united that they already issued the refund back to expedia and that they do not understand why they would hold my money for over 3 months. I was also advised not to book through a third party vendor such as expedia anymore and book directly with the airline. I told united that I had booked this way for years and that I trusted them. But not anymore. After that I called expedia back and asked to speak to a supervisor and was placed on hold for almost an hour. When I finally got to speak to someone, I told them that I spoke with united and told them that the refund was already initiated by united to expedia and asked why I had to wait over 12 weeks to get my money back. I again was given the lie regarding corona, they many cancelations and their busy schedule. I told them that I did not believe them as I read reviews about their shady delays in refunds, just so they can play with people's money and make money. I also read the dot regulations. Expedia is now holding my money hostage. It was expedia canceling my flight and my money had to be refunded immediately. My birthday is on 12/11 and my son was to spend my birthday with me as he resides in las vegas. We suppose to fly together to innsbruck to ski and see my dying grandfather, spend christmas together with my family there and create lasting memories. He was to be with me for new years and return to las vegas on january 2 nd 2021 expedia now messed all this up for me as I do not have the money I set aside for the flight because they want to hold it hostage. I am herby requesting a refund of $1891.30 plus the $7.02 expedia fee to be immediately issued back into my account on my card so that i'm able to book another flight directly with an airline and we can still go on our planned christmas vacation. I also booked our hotel in austria/ tirol prior on july 27 th 2020 and I now risk having to cancel that as well if I don't get my money back in time. After all this, expedia had the nerve to ask for my feedback. I ll give them a minus 100 for the scam they are trying to pull on me and destroying my holiday vacation with my son that I haven't seen in over a year. Tonight I sent a message to expedia via facebook messenger on their site and was given excuses that I had to wait 12 weeks for my money to be returned, which would have me miss christmas with my family in europe. I also filed a dispute with my bank and hope to have my money back in my account by next week. Expedia was already reimbursed by the airline united within minutes, therefor their is no reason for this company to play with my money for 3 months and invest it in stocks. It is illegal and unconstitutional. I will escalate this matter to dot and hire a lawyer and sue for personal damages if I don't receive my money back within a week for services not rendered and involuntarily canceled without explanation or authorization.

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Angeljai

New York, US

1 comments

Angeljai of New York, US

Nov 15, 2021 3:50 pm UTC

I had an absolutely horrific experience in Hawaii and coming back to D.C via Los Angeles.
I was under very stressful conditions in Hawaii (my so-called holiday), to which Expedia, sadly contributed to. I have been a member of Expedia for many years as you will see from my account.
I fell very ill in Hawaii, as I was diagnosed with COVID on my first few days upon arrival in Hawaii. I was hospitalized as I had a fever and was in very bad condition. I asked Expedia once I was physically able to change my flight which they did AT A COST. I explained I had medical certificates and other documentation from the DEPARTMENT OF HEALTH.

I also called Expedia 3 TIMES to no avail - each time, I spoke to several people (last week of the 16th of August) they promised a case manager will return my call that day - until today (August 23), absolutely nothing! I expressed my concerns to both ‘Kay’ and ‘John Saved’, Kay refused to give me her last name (which is strange to me also).

This is absolutely unacceptable! No return call or email at all. I’m very put off and slighted by what Expedia has done and how they have treated me considering I’ve been a very loyal customer and booked travel, flights and cars through them for many years.

I’d be happy to send you this for a refund for the unnecessary fees as well as American Airlines who refuse to refund me even after I expressed all that happened. I had a bad experience with them also and want a refund and NOT A CREDIT due to the inevitable and these unfortunate circumstances.

I’m requesting that you refund me for the following costs:
$33 (2 August)
$30 (30 July)
$5.90 (27 July)
$418.72 American Airlines (Issued for itinerary #[protected])
Total: $487.62

Expedia has caused me much emotional stress on top of the traumatic experience I’ve recently endured.

Hoping for a favorable resolution!

Expedia - ignored my complaint after taking thousands 135

Expedia - Non refundable 8

Expedia - avoid! avoid! avoid!!! 17

Expedia - beware & expedia vacation waiver& 4

Expedia - trip insurance is a rip off 6

Resolved

Expedia - refund itinerary # 7343531174502 2

Expedia - Hotel booking

Expedia - expedia.com. sg ignores their own refund policy and cheats its customers

Expedia - demands $900 extra weeks before my flight

Expedia - Unhelpfully helpful.

View all Expedia reviews and complaints

Expedia Contacts

Expedia phone numbers

+1 (866) 310-5768

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27%
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+39 291 483 700

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60%
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33%
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20%
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100%
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33%
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Pr Manager

+1 (604) 235-6812

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+1 (416) 202-8736

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Vice President Finance

+1 (613) 780-1386

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More phone numbers

Expedia emails

support@expedia.com

100%
Confidence score: 100%

Support

dmcnamee@expedia.com

99%
Confidence score: 99%

Finance

Expedia address

333 108th Avenue NE, Bellevue, Washington, 98004, United States

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