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I used Evolve Property Management with two homes. I had so much trouble with them. The final straw was the last time I had guest damage and they did everything they could not to pay. I turned in legitimate invoices with receipts and they would not pay. This was not the first time this had happened. I also had issues with my listings not showing up on the sites they claimed they advertised on. Issues with cleaners that they recommended. This list goes on and on.
Country of complaint: United States
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I completely agree with this review. Evolve favors the guest/short-term renter most, if not all, of the time. When given a logical explanation, they are robotic in their responses/reading a script that doesn't consistently work with the homeowner.
Recently, they didn't acknowledge my updated owner-occupied schedule, which had a glitch, and after several requests to drop the charges, they still charged me 50% of the guests' stay (and they booked at 5 pm for a next day check in). This resulted in a $385 charge, and they continue to allow this poor booking behavior to benefit the guest.
They also charge 10% for each booking, which they conveniently add in all charges (i.e. cleaning fee, taxes, etc.). I gave them a chance to make peace, but they insisted to not do so and therefore writing this. I would not recommend them to anyone.