European Wax Center review: Complaint

I am requesting a full refund of whatever left on our both membership under my name Kathy Carver and Kirrily Carver; due to the unethical business practice being done at this location at 4001 Arlington Highlands Blvd, Arlington, TX · [protected] on June 20, 2022. I have had numerous customer service complaints on this location with the Manager ********* and me and my daughter have suffered from distrustful customer service experiences at this location. She called the police against us wrongly accusing us of trespassing while we were there by appointment. The police advise us to go thru corporate but European Wax center is a franchise business, so it needs to be resolved in house. I am requesting a full refund of our both membership which would add to over $500.00 dollars. After my refund has been processed, I do want an apology from this business based on the way I was treated by this "manager" named *********. The total amount of my passes can be added up on the European Wax Center data log. She restricted our visit to this location and more recently she charged my daughter pass $48. My family and I do not feel comfortable and safe to do any business at any of the European wax center locations anymore.