Menu
eSecuritel Customer Service Phone, Email, Contacts

eSecuritel
reviews & complaints

www.esecuritel.com
www.esecuritel.com

Learn how the rating is calculated

2.3 3 Reviews

eSecuritel Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with eSecuritel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for eSecuritel has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of eSecuritel. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

eSecuritel reviews & complaints 3

Sort by:

Newest eSecuritel reviews & complaints

ComplaintsBoard
K
12:28 pm EDT

eSecuritel Phone usage from jail

I put 50$ on my son's account in riverhead jail [protected] Kim diaferio his name is Paul diaferio [protected] can't find my account if I have this ide like to cancel ty

Read full review of eSecuritel
Hide full review
ComplaintsBoard
K
10:01 am EST

eSecuritel Avoid eSecuritel at all costs

I had some dealings with eSecuritel, but I won’t advise anyone this company. They sent me cancellation email of my inquiry, but I had already paid them. They didn’t return money back, and they only gave me empty promises. I don’t know what measures to take in order to return money. Please if you had any ideas contact me or leave the comments. Thanks.

Read full review of eSecuritel
Hide full review
ComplaintsBoard
V
9:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eSecuritel Terrible experience

A typical excuse used to turn down your claims at eSecuritel is "No cause for damage". If you cant give them an overly detailed "accidental event" that you can prove you didn't cause, your "Rejected".

Prepare your story because they claim to tape you. Always request a copy thru your cell company, that's what got me my blackberry! My carrier even got them to send me a new one, that's almost unheard of. I canceled my insurance then and there!

Smaller companies become bigger companies by limiting the numbers of claims they accept, making ever changing "interrupting" of their terms of service.

Read full review of eSecuritel and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
R
R
Reviewer10998
,
Feb 15, 2016 11:58 am EST

They claim to be a complete separate operating company from any cell phone provider but yet, are unable to provide a copy of your signed contract authorizing "their" company to make monthly reoccurring charges on your credit card. FIGHT THEM!

J
J
Jjones37
Charleston, US
Dec 03, 2009 11:58 pm EST

From the source I heard the company hired the employee without background checking, they falsified the resume without them even knowing. Just a little chat during interview and you're in.

G
G
GregJ
Alpharetta, US
Dec 02, 2009 12:09 pm EST

Some customers got their claims, some don't. Don't know if there is a certain guidelines or based on the mood the claim supervisor.

G
G
Graham22
Fort Lauderdale, US
Jul 06, 2009 8:58 pm EDT

some of the people just dive into a shallow pool with out reading that the water is just three feet, and that when the cx have to think about why did they sign up for insurance coverage without reading the certificate, in my opion the cx's need to read over their coverage certificate because everything that the insurance company states to the complaining cx's has been listed in there, they even have a web site where you can type in a keyword and the information pops up. there is also going to be the cx's who state they never recieved the information from the carrier, i know that when i recieve my phone and insurance there was all types of papers that consisted of policy and what so, some people just scan over these papers and sign where the "X" is located, quite funny because they think they have been screwed when in reality they have messed their self up by not reading what they are getting into, cx's just get upset stating that they didn't know and they almost catch a heart attack when they find out there is a deductible assessed for a new replacement device, i think that the cx's just need to stop, breath, and think the insurance company can't cover everything exspecially if there was no cause, a light bulb should flash through their head maybe i need to ask the carrier if they sold me a refurbished phone or did the manufactor make a deffect on the phone, instead they go back and forth through the insurance and the carrier leaving the maunfactor out of their fustration.

G
G
Graham22
Fort Lauderdale, US
Jul 06, 2009 8:44 pm EDT

how can the company cover a phone if u don't know what happend to it, for all they know there could be some type of manufactors deffect or the carrier just sold u a crappy phone, or just maybe you want a new phone. so much fraud is going around so companies have to watch there back, there are too many get rich scams out in the world today.

D
D
Dave
,
Oct 31, 2008 4:39 pm EDT

Why not just lose the phone and your covered.

J
J
Jan Tyler
,
Oct 18, 2008 4:59 pm EDT

When is the last time your car insurance company allowed you to call in a claim because your dodge duster died on the side of the road. Insurance requires an "accident" -- something to have happened to the item. I am not sure I would be so proud of bullying your wireless carrier or the insurance company into a new phone.

Is eSecuritel legit?

Our verdict: Complaints Board's thorough examination reveals eSecuritel as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, eSecuritel stands out for its commitment to quality and security. Clients considering eSecuritel should delve into its customer service record to gauge compatibility with their expectations.

eSecuritel earns 96% level of Trustworthiness

Perfect Trust Endorsement: eSecuritel achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for eSecuritel. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Esecuritel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Esecuritel.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Esecuritel.com you are considering visiting, which is associated with eSecuritel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with eSecuritel is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

However ComplaintsBoard has detected that:

  • That one esecuritel.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • Esecuritel.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The esecuritel.com may offer a niche product or service that is only of interest to a smaller audience.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact eSecuritel customer service

Phone numbers

+1 (678) 389-2667 +1 (888) 232-2266 More phone numbers

Website

www.esecuritel.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with eSecuritel?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eSecuritel Customer Service. Initial eSecuritel complaints should be directed to their team directly. You can find contact details for eSecuritel above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about eSecuritel. Discuss the issues you have had with eSecuritel and work with their customer service team to find a resolution.