After receiving an incorrect ban on my account then having this removed I was left unable to sign into my account. I started an account recovery request and provided every possible document to prove my identity i.e. proof of purchases with invoice ID, uploaded bank statements and images of transactions made to epic through PayPal, I offered to send in a copy of passport or drivers license. Epic said this was not enough to prove my identity! and are unable to restore my account. I have spent thousands of pounds on this account over a few years and it holds sentimental value. I played tournaments and was in division 1. I have lost access to my account due to a mistake epic games made and because of that mistake lost a considerable amount of money. After I had accepted that support services will not restore my account despite having a huge amount of evidence I decided to look into my legal rights as a consumer and to either recover the account or substantial amount of money lost. I wrote once again to epic games support, this time to ask for a copy of their formal complaints procedure. The response I was offered is; unfortunately player support is not equipped to deal with legal inquiries and they quickly ended the chat before I could reply. I am now looking for a solicitor to aid with the complaints process so that this can be escalated to the legal ombudsman. I want my account restored or compensated and a court can very well confirm my identity for epic games.
Claimed loss: My epic games account up to the value of £8000, possibly more and years of my time which i cannot get back!
Desired outcome: My account restored and an apology or, compensation for the account's value which i was removed access without a satisfactory reason, compensation for the time I have lost and overall impact this situation has caused.
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1 comments
Stop relying on player support. Send a written Subject Access Request to Epic's privacy team asking for all data held on your account, they must answer within a month and it often unlocks identity disputes. Then send a formal letter before action demanding restoration or compensation, giving 14 days. If they ignore it, file with your national consumer authority and ask for an ADR scheme, plus keep every invoice and PayPal record. A solicitor's letter costs little and changes the tone fast. You have the evidence, they do not have a defense.