Epic Games review: Bans

I got banned for teaming and epic games are refusing to overturn the ban or telling me details of the ban. As a player I have a right to know details of the ban if they refuse to over turn it then I have a right to know details of the ban/warning. Otherwise they can drop the ban/warning and overturn it. I deserve to know details of ban that way I know what as a player I can change to not get banned.
Also they have a pick axe glitch which they doing nothing about. The whole company is saying different stuff.
One person says the development team are aware of the issue and then another person says they aren't aware of it.

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