CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #502-521

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: I was charged for a chipped windshield

Tinkeroo of Denver, US

Mar 24, 2020 4:01 pm UTC

Verified customer

Resolved

Replied

I picked up my car in Durango Co. I was surprised at the lack of customer service. They handed me my paperwork and keys and told me to go find the National lot #7. They did not walk to the car with me and do an inspection so that we would both be aware of any cosmetic damages like I've had happen every other time I've picked up a car. I noticed what looked like a white spot that was down by the wipers but didn't think much of it because the car really wasn't very clean. I had to clean up the inside at my house before I used the car. They were busy and sold out of rentals so I didn't complain. I returned the car on time and took the keys into the person at the counter. A few hours later I receive a call stating that they are going to submit a claim for a damaged windshield. I told the man that I had not caused the damage and let him know that no one had done an inspection with me and that I noticed a mark or something that looked like a white spot on it but he didn't care to listen to me. He gave me the wrong phone number to speak to the damage dept and I had to call back. He gave me another number that I can't get anyone to answer. Yesterday I received the emailed bill and I'm being charged $500 for the damage that I did not cause! I am so unhappy with this situation and the customer service that is lacking. I would really like to get some assistance with this issue.

Enterprise Rent-A-Car response

Mar 26, 2020 9:43 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Tinkeroo, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at care@enterprise.com with your full name, contact information, claims, reservation or rental agreement number, and any additional details. Thank you. -Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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