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[Resolved] Enterprise Holdingsunauthorized credit card charges

5
S Oct 21, 2019 Review updated:

This enterprise location has unauthorized charged my card not one but twice. I don't even have the rental anymore and they are still charging my card. I have called corporate and filled an compliant. At least let the customer know you will be charging them before you just charged them. I have been charged over 300$ and my insurance company payed for my rental. Here is my rental # 72yvcz

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Enterprise Holdings Customer Care's Response · Oct 22, 2019

    SameSexYoutubers !!, please email [protected]@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Responses

  •   Oct 21, 2019

    Hi Sam, did you read your invoice? This could have been a charge for leaving the car in an unclean state. Thanks!

    +1 Votes

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