Engine & Transmission World – Page 3

I ordered a motor one day and called to cancel the order the next after doing reseach. They told me that they had already pulled the engine and were rebuilding it. New valves, timing chains, etc. After learning this I decided to stay with them, thinking that they were HONEST!. two day later I got an email that they had just pulled my engine into taredown.
Obviously they LIED to me.
I finally got the engine 2 weeks later and it was the WRONG engine. I called them up to complain and they did offer to send out a new one but I had waited for so long I decided to swap out the parts from my old engine to make the new one work.
By the way if I were to get my money back it would cost me 25% to get it back.
Later I found out from my mechanic that the engine has a back cover missing, it had never been apart, and that one of the injectors was damaged.
I have read a lot of complaints on the internet. I feel really STUPID for going them, as I did not do enough research prior. But this company has to go. We all need to band together and run these JERKs out of business.
How the heck can the government let this happen. they control everything else why don't they send these guys to jail. They are criminals.
I encourage everyone to publish as many internet postings as possible to take these guys down. Done be an IDIOT like me and let them take you.
Lets all fight back and take these guys down.

This company is not a company you ever want to do business with - ever! They listed an engine I wanted to purchase so I contacted them and bought the engine. Two days later my mother-in-law looked at the same engine I had just purchased on their website and the next day gets an email from them wanting to know if she would like to purchase the engine. They never shipped the engine and after several phone calls I made them mad and they canceled my order and then charged me a 25% restocking fee. When I put it in dispute with my credit card company, they lied and said I was the one that canceled the order. DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THESE POEOPLE! THEY ARE NOT TO BR TRUSTED!
I wrote the Attorney General in Wisconsin and reported them. Have not heard back from them yet. These people need to be shut down immediately. They get away with it because they will not ship your item until you agree to their restocking fee and then they have you by the balls. They have an F rating with the Better Business Bureau. They go under gotengines.com, southwestengines.com and who knows what other names they have out there. They charge your credit card under Engines and Transmissions World. They get away with it because they have so many names you can't keep up with them.

I too, was scammed. These people use so many different names it was difficult to do any research before being scammed.

I was impressed by the warranty and labor. I also agreed to the terms. I ordered my engine.

About 2 weeks later it was delivered to my mechanic on an 18 wheeler with no way to unload it. I had to pay an additional $90.00 to have it delivered on a box truck with a lift.

My mechanic installed the engine and started it. The engine had rod knock. Loud rod knock. It only ran for less than 30 seconds before it was turned off.

My engine was crap! Trash. The company sent me a bad engine. The ad said I was getting a Grade A engine. I got a piece of junk

We called the company and Dale said it was the oil pan - - harmonic balancer - - installed wrong, blah, blah. Mechanic told him rod knock.

Dale also said the warranty doesn't kick in until 500 miles. Mechanic said he wouldn't have driven around the block with this engine. Even though the engine was bad - - Dale said they don't pay labor. Their ad said they did! Their ad said as soon as the engine was installed - - let them know and the warranty would kick in.

My mechanic also told Dale that I researched and the company had many, many complaints against them and Dale said he didn't know that.

Now, I'm stuck with mechanic's fees to install and remove a bad engine. Plus! I have to pay to ship back a bum engine and pay the 25% re-stock fee. AND find another engine have that installed and pay more mechanics fees. All the while these people will pass off another engine to the next guy.

These people are crooks! They purposely send out junk engines knowing they will have to be returned! DO NOT BUY FROM THEM! These people are con men!

Some people have returned the engine only to have it refused and the company keeps ALL their money!

I contacted my bank. They said the legally -- I agreed to the contract. Which I did! But, I only agreed to a good engine. The bank told me to ship it back. Get a tracking number - - they have to subtract the 25% and I'll get back about $950.00. Far, far less than I paid.

I will file a complaint with the Federal Trade Commission, Attorney General, Better Business Bureau, the mayor of the city in which they operate, the FBI and anyone else I can find!

Do Not Buy From These Crooks! DO NOT!

We received an email quote for a used transmission for usedqualitytransmissions.com (one of the names the criminal enterprise Engine and Transmission World goes by to fool unsuspecting customers). We called the toll free number and were satisfied with the price and stated condition of the transmission. They took our credit card info and said they were emailing us a sales/shipping contract form for us to sign and fax back to them. It was never received. Our phone calls were always transferred to voice mails or dropped. We finally left messages that we did not want to complete our order because of their lousy service. Our credit card was still charged $1940. Two days later, when we called again to confirm we would not be completing our order we were finally connnected to "John" who stated we would be charged a 25 percent restocking fee for their trouble in filling out paperwork. They credited our account $1455, leaving them a profit of $485 for an unprocessed order. An F BBB rating, hundreds of complaints, a history of deception...PLEASE STOP THESE CRIMINALS WISCONSIN!

Purchased a used transmission for a 1995 Lexus 1995 LS400. Invoice included details of 12 month or 12000 mile parts and labor warranty. Transmission failed after 1000 mies. Company denied warranty was for stated interval, though the information appears on the sales invoice for the transmission. Said "look at the website, the warranty is only for 30 days" Then "I've got to hang up now" These guys are obviously crooks.

I ordered a transmission and not only did they send the wrong one, they made no effort to help me find the right one or even respond to my inquiries. Their products are awful and in terrible shape. Even if they had sent the correct one, my mechanic would not have accepted it. They will not return my money, respond to emails or return phone calls. The gentlemen I dealt with were John and Dale. What miserable human beings they are. Please do not ever buy anything from Southwest Engines, gottransmissions.com or engineandtransmissionworld.com. I am so ashamed for not doing more research because I am not a stupid woman normally! Some day when their wives, mothers, sons, and daughters fall victim to people like them, they will begin to realize the harm they have done to others.

WARNING! Working with this company is a NIGHTMARE. Do NOT order from this company and PLEASE read all the other complaints on this company if you doubt me. If ONLY I had checked the BBB website before I purchased and engine from them. By the way, I now have a complaint at the BBB on this company as well. Called the Wisconsin Consumer Protection Agency after my troubles and it was confirmed that Engine and Transmission World seems to be a company with regular complaints. SHAME on me for not doing what you are doing right now (reading the independent reviews) before I ordered the engine for my 2000 Pontiac Montana. I got only 500 miles out of that engine and it never ran correctly to start with once it was installed. Finally figured out that the heads were bad. It overheated and blew coolant out through the radiator. EATW was willing to give me my money back IF I sent the engine back at my expense (labor and shipping) and ONLY IF the heat tabs were not melted or missing. EATW could not tell us where the heat tabs would be located and if they did it probably wouldn't matter...IT OVERHEATED! As far as the "warranty". I received it 2 months after the install and the paperwork said that I needed to take it to a mechanic, have them change the oil, record the mileage, put some tablets they sent to put in the radiator, verify that the work was done, and then I would have to drive the vehicle an additional 500 miles before the warranty would start. Nowhere on the website was that information divulged. So today, three months after purchasing the engine, I am $3000 poorer and right back where I was prior to purchasing and engine from EATW, plus a lot of time and headaches as well. DO NOT DO BUSINESS WITH THIS COMPANY!

I purchased a low mileage engine and transmission. The after the time and expenses of the install I found the engine had worse compression and blew more oil than the one I was replacing. My first clue that this company was disreputable should have been that the motor came with bolts broken off which my mechanic patiently extracted. The trans was as bad. My complaints to customer service were met with snarky even cranny responses. The answer was try some additive to your oil or take them out and ship them back at my expense and pay the mechanic again for the labor.
BOTTOM LINE: I threw away thousands that could have been spent at a dealership getting a new or rebuilt with a warranty. ETW sells junk and doesn't stand behind it!

The transmission they sent me had a bad selenoid and ended up costing me and anddition 160.00. They refuse to give me my money back for the additional charge. They act like this is normal and I get no response on the other end of the line when I ask for a credit. They gave me a song and dance saying they would take care of it. But, I called again and again to no avail. Many times I would just get silence on the other end of the phone. They should be put out of business.

I purchased an engine that was 'supposed' to have been bench tested with only 57, 000 miles on it. It could NOT have been tested because it was incapable of running. It had a melted piston in #4 cylinder, a blown head gasket and a warped cylinder head. They refused to warranty it. Their game is simple: Since they probably do not have business offices in your state, Small Claims Court will not take the case. It is out of their jurisdiction. Your only option is to hire an attorney and go the civil route or travel to Milwaulkee. This will likely cost you more than you got screwed out of and they bank on that. Avoid these people at all costs! They are a scamming outfit and are as disreputable as the day is long.

Needing a motor for my Land Rover I ordered what was advertised as a clean low mile engine from Engine and Transmission World for $2070 delivered. What I received was a junk motor that cannot even be rebuilt. All internal parts including the cylinder sleeves are rusted.

Engine and Transmission World claims they test ran the motor and verified oil pressure, compression and cylinder leak down. The motor they sent could not have been test ran; nothing is operable on this motor. They had filled the cylinders with ATF in a lame attempt to hide the rust. The motor was full of mud and looked like it had been sitting in the bottom of a lake.

I have the pictures and witnesses to document everything I am saying is true. Someday, someway I will get these ### and they will pay harshly.

We ordered a used engine for a service truck in our fleet. Engine took 20 days to get to us, and when we had it installed, the mechanic called and told us it was locked up. Over the next couple of months, we tried to get either a refund, or return, or credit...anything to resolve the matter. When you call, no matter what number you choose from the menu, you get Bill. Customer service is sorely lacking and the whole outfit is as unprofessional as any we have ever encountered. Bill is threatening over the phone, until you tell him lawyers are involved. He seemed to get a little more agreeable after that. Do yourselves a huge favor and avoid these cheats.

Took my money, cannot produce product. Very rude cusromer service, cannot tell me where my shipment is after 28 days. Claims shipping is to be 10-14 days from purchase. Customer service people just want to say "we'll call you" and then never do.
Always the same answer, claims they need to trace the shipment and will call me within the hour. Then told that a trace takes 24 hours then 24 to 48 hours then no response at all.
Do not do bussiness with Engine and Transmission World. They are not what they calim to be. Now I have to deal with getting my $800 back and locating another part for my vehicle after being incredibly patient. Don't waste your time order your part from somewhere else.

These people are the most unprofessional, Unreliable and rude people I have ever dealt with. First of all I ordered an engine from them which came weeks late and when it did arrive it was damage. The sure didnt mention that when I talked to them. So I got the engine repaired and they agreed to refund me for that. I waited well past when I was told I would get my refund and called them, they told me they already credited my account. Yeah right. Well after fighting with them for 45 minutes (38 of which I was on hold). DALE finally said oh ok well I guess you'll get it in the next couple of days. Still haven't received it. I would really like to know who owns this company and have some words with him or her about what kind of people they have working for them representing their company.

The one time I don't properly research before purchasing, I land on these guys. DO NOT BUY FROM THIS COMPANY! The motor they sent (late) failed not long after I had it put in. Then the real fun started. They stalled long enough to then be able to say, "The motor is out of warranty." Their responses have been ridiculous and infrequent. Flee! Flee for your lives!

On Saturday, Feb.26, 2011 about 1:00p.m EST We 've placed an Internet order( #194889)of motor engine (mileage 33, 229) for our 2002 Subaru Forester S. on www.engineandtransmissionworld.com and instantly paid $1995.00 with credit card.
Unfortunately, We have been forced to cancel our order after we made a shocking discovery about 'Engine and transimmission world' shody business practices from BBB and other consumer advocate agencies. To mention a few as an example, since June 2009, more than 120 complaints of various nature have been filed against this 'company' and scored 'F' in it's BBB rating. The complaints from it's innocent victims range from delivering junk motor engines to it's customers and Scamming them by charging 25%' restocking fee' when they return the item. Actually, according to many complaints reported to consumer protection agencies by these victims, this is it's main method of scam. Here I'm not argueing that charging restocking fee for returned merchandise is unlawfull business practice. It becomes, unethical and unlawful when companies delibarately used it as a method of enriching themselves at the expense of unsuspecting customers. This is exactly what the above mentioned company is doing here.It advertises on its website unbelievably low mileage motor engines for sale (we began to suspect that they have those engines in their inventory after we observed their sytem generating the same mileage of 33, 229 now and again when we placed fake order on their website) They ship out junk high mileage even sometimes dead engines to its customers fully knowing that the item will be returned to them. In both cases, they have nothing to lose. if the customer returns the item, he/she pays return shipping and 25% "restocking fee" on average about $500.00 per engine. If the customer keeps the engine on the other hand obviously still they enjoy their profit.
In our case, They charged us 25% (498.75) "restocking fee" for the order we canceled with in hours if not days, after we placed . even before they begin processing the paper work let alone to pull our order.We have material evidence at our desposal to support our claim.
We would like to see this sharks to be removed from the web as soon as possible.

I just ordered an engine from the company and after the extremely rude customer service I've received I attempted to call and cancel my order. The engine hasn't been shipped and I have received several different responses after requesting the CarFax. The last Customer service agent got very upset when I asked to cancel my order and said I agreed to a 25% return fee, (over $400.00) when I ordered the engine, even though the engine hasn’t even left the building. I informed the, what I assume was a manager after being transferred several times without warning, that the customer service agents were very rude and his response was, "Well they get angry after you ask them the same question over and over, I just told you four minutes ago all of our CarFax reports get emailed on Friday afternoon." I said okay, I guess I'll wait, but before I could say goodbye he hung up on me. Let's see what happens from here. Do I take the $400.00 hit or try my luck and wait until the engine gets shipped? I also purchased the 3 year warranty; I'm thinking I just screwed myself.

Our 2001 Subaru engine suddenly conked out - the piston went through it and ruined it. It was difficult for the repair shop to find a replacement engine. Another mechanic told us that it would be difficult to find one. I decided to find one on the web, and was thrilled to find, after putting in the VIN and all other information, a reasonably priced low-mileage engine from Engine and Transmission World in Wisconsin. The repairman thought it was a great deal, and told me to go ahead and get it, particularly since the shipping was free. I was worried someone else might get it, and did not do the research I should have. I paid $1745 for the engine with a credit card.
I e-mailed the company four days later to find out when it would ship, and was told I'd be notified "when it ships." I became somewhat disconcerted by not getting any sort of receipt. The company claimed that they sent one, to check the spam folder. I did, and did not find a receipt. I googled Engine and Transmission World, and found all the complaints. I decided to cancel the order, so we would not be stuck with having to ship back a defective engine. I received an e-mail stating "your paranoia is overwhelming" for cancelling the order, and was told that I just lost $4o0 because "we deal with customers like you all the time and win." This suggests to me that the company is in business by pocketing the "restocking fee" when customers begin to wonder where their engine is.
I called the Wisconsin Consumer Complaints department and was told that they receive numerous complaints about this company. I was advised to contact my own state's consumer protection agency, and I did. I also left a complaint on the Federal Trade Commission Consumer Complaints website.
I received 75% of the purchase price back on the credit card. The company claimed that they prepared the engine for shipment, and thus are entitled to the restocking fee. I researched the company in the Wisconsin Corporations website. Their agent for service of process (the person contacted when they are sued) is a New York law firm, C T Corporation, registered in Delaware, which advertises that it helps businesses "counter lawsuits in a timely manner."
I wish I had researched this company before ordering - I was just worried that the engine would be sold before I could get it. Rereading the documents, I noticed that the parts E a TW advertises are "OEM replacement parts." The company has logos of all the major automakers on its website, however. They claim to have been "in business for many years, " but they have been registered under this name only since March 2010. Beware!

I ordered an engine through Engine & Transmission World back in October for my 2001 Cadillac DeVille. The engine they advertised online came with a Carfax report and only had 37k miles on it. When the shop received the engine they said it looked very clean. After installing the engine my wife drove the car for a day or two and it began to overheat. We took it back to the shop and they tried several different things. Finally, they thought it was the head gaskets. I called E&TM and they said they check the head gaskets on all engines before sending them out. The parts person told me to have the shop check the radiator. The shop did find the radiator was bad and we put a new one in. After doing this the car still overheated. The shop checked with the local Cadillac dealership and the dealership told them it was probably the head gaskets. I called Dale at E&TM and he said to have the shop send over an estimate on how much it would cost to have fixed. The shop did this. After finding out it would cost more to repair the engine then to send a new one, E&TM sent a new engine. After this it took over a month to get the 2nd engine sent to me. Now, the shop still needed to charge me to take out the first bought engine and put in the 2nd bought engine. E&TM said they would not pay for this expense. I called and basically they didnt seem to care that they sent me a junk engine in the first place. I also never saw a Carfax report and neither did the shop for either engine. So I am now on the hook for an additional $1400 to take out/replace the new engine. I called E&TM and asked if I had paid the $295 for the 3 year labor warranty if that would have covered the fee and Dale advised me it would not. So I am not sure what the labor warranty actually gets you. Now today after almost 2 months since sending the 2nd engine I get a call from E&TM asking to pick up the 1st engine they sold me. I am not sure if they are planning to try and re-sell a piece of ### engine to someone else or not. Anyway, I would purchase an engine someplace else if you can.