Edible Arrangements review: 8:30pm delivery with soggy fruit

We purchased a basket for Mother's Day for $133. for the party with my children and family, only for it to arrive at 8:30 pm after everyone had left and gone home. The strawberries were dripping off the coating and the fruit was warm! And it was delivered in a van with No air conditioner! So my fruit had to be thrown away before a few days and wasn't able to enjoy it before heading straight to the kitchen because it was leaking all over the place! So if you think that's fair then okay!
And when calling the store, the lady didn't really seem to care! And didn't even offer a 10% discount for the next purchase, just nothing! But, after all of that experience, it's not like we'd ever try that again! Or refer it to anyone we know or work with! I found it to be a Complete Rip Off! And nobody's even cared to call after writing my first complaint and giving you our phone number so you could hear it first hand how bad the experience was! And how the store could care less! And that was supposed to be a wonderful celebration with the help from your company? And I guess that's okay! So that's something I just don't understand! Because word of mouth saying mountains, especially since I'm an Amazon employee! With bulletin boards and other social outlets, along with Facebook!
The Unhappy Green Family with the Winter Haven, Fl store!