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Ecco Shoesnon of them was water proof!

G
This review was posted by
a verified customer
Verified customer

I have bought two winter boot as a water proof shoes "Ecco shoes" which was in last October 2007,and i spend almost $600 Canadian dollar, but non of them was water proof, both of them are leaking,so i went back to the store that i bought the shoes from and i asked to exchange them,i was able only to exchange one. However the new one i exchanged is leaking too, so i contacted the oner many times by phone and he refused to call me back. By the way i did contact the company as the oner told me when i exchanged the boot and the company said we don't deal with this kind of shoes. So who should i write to since I'm graduate student and i don't have enough time to go somewhere.

Furthermore, my feet are always wet and since i spend a lot of money, i can't spend more than that to buy another pair of shoes.

  • Updated by Claims department · Jan 22, 2008

    If the store is not able to help you out you can contact ECCO directly. [protected]

    As you have not mentioned the name or the style of the shoe I can not tell you what to expect of the shoe. For an ECCO shoe to have a water/leaking warranty, the shoe needs to either have a lining called Goretex which would be indicated on the outside of the shoe with a tag saying "Goretex" or a special treatment applied to the leather called Hydromax which would be indicated with a stamp on the leather saying "Hydromax".

    The water/leaking warranty for Goretex is 3 years
    The water/leaking warranty for Hydromax is 2 years

    ECCO does offer a twelve-month limited warrantee against defects in materials and workmanship.

    The warrantee provides for ECCO to examine your claim, and to determine if any part of the shoe fails to function properly due to any defect in material or workmanship. The ECCO warrantee does not apply if ECCO deems the shoes show signs of excessive wear or abuse. A proof of purchase must be provided indicating the shoes were purchased within the one-year warrantee period.

    If the store is not able to assist you may mail your shoes to our offices for further inspection. Please include a letter reviewing your claim, along with your complete mailing address in order that ECCO may respond to you by mail.

    ECCO Shoes Canada, Inc.
    Attention: Claims
    10 Whitehall Drive,
    Markham, Ontario
    L3R 5Z7
    Canada

Responses

  • Je
    jeffrey rovner Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have (had) a pair of ecco boots, insulated, gore tex lined. no problem with the water proof aspect, but the sole disintegrated and cracked in half. they did not wear out, but fell apart.

    eccousa sent me a plastic bag to send them to repair facility which turned out to be a private, contracted company. they rejected the boots saying that they were out of warranty and unrepairable.

    ecco usa's response was that i could send them in again, to their returns dept (i thought that they were going to ecco the first time) for a second opinion. they kept repeating that the warranty is only for a year. wearing out is one thing, disintegrating is different.

    the upshot is that ecco sells for high prices, but they really don't expect their products to last more than a year (length of warranty) and at least some of their products are not repairable if they wear out.

    ecco = high prices for throw away quality.

    0 Votes
  • Jo
    john Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i bought a pair of ecco boots, the first time it rained the sole came apart like a rotten mango(disintegrated).
    i send them back, they send me different pair, same sole.
    put them in closet, as i had purchased other boots. got them out 2 years later, the sole disintegraged from just sitting in the box! what gives? why dont they change the sole to vibram? never buy their boots!!!they cant seem to learn or dont care.....like a car company, charge enough, you can absorb a few fatalities!.....unethical people!!!!!

    0 Votes
  • To
    Tony Harvey Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree- I find ecco black shoes have changed lately they just don't last anymore> I always found they lasted at least 3 years on London streets but suddenly as of about 2 years ago I found they started making the heel HOLLOW. So the bottom of the heel is now just a thin layer which after just under a year wears through to a sort of spongy substance they now put inside and the shoe is then substantially useless. I took the "Hiking" shoes back to the Oxford Street London Ecco shop the first time as it was 11 months- they were very nice and changed them immediately but I found the new pair (similar range but not exactly the same model) ALSO had a hoolow heel that wore out after about 10 month this time. They're quite expensice too some £100-£120 I don't mind paying this when they lasted but won't now.

    I'll never buy bECCO gain.

    0 Votes

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