The complaint has been investigated and
resolved to the customer's satisfactionResolved Easylife Furniture — manufacturers defect of couch
resolved to the customer's satisfaction
After 10 months of lite use of our couches the leather began to show the lining beneath the leather near the seam. So we have ugly white patched of missing leather which only seems to be getting worse. I had purchased the extended "accidental" warranty by Guardian that covered the first five years but since there was No accident it was of no use and that company referred me back to Easylife. Since it happend in the first year it should be covered under the one year warranty so I called Easylife to have the spots (3-4 different spots and two different couches) reviewed. It seemed pretty obvious that this should not happen in the first year and that it was due to poor quality which is a manufacturing issue. I have gotten the biggest run around with many unreturned calls and poor judgement. Between Dececember of 2010 and April of 2011 a technician came out to review the spots both times claiming that the "scratches" weren't covered. I know the technician didn't speak good english but there were NO SCRATCHES and both times the company rejected that they were responsible. I cant use the Guardian 5 year warranty because we have taken good care of the couches and didnt have an accident and I cant use the 1 year warranty because Easylife has no intention of following through on their promise to guarantee the item for the first year. Now I come to find out that a friend of mine with the same couch has the same problem happening to her couch. I would never shop at Easylife again. They have no integrity and if they say they will cover the first year should a defect arise then they should do it. So here is my warning...Stay away!
The couch is the Odyssey Bark Camille Bonded Leather and it is a sectional. Its very pretty but even with lite use will begin to deteriorate before the first year is up.