E-Coin SG review: Top up not reflected on app

I went for a haircut today at Bedok branch. They claimed that my balance is only $6 & requested that I top up. I asked the counter how much balance I have left, as the app does not show any balance, as I remembered there used to reflected how much balance I have left. The counter insisted that top-up is min. $70, after I top-up it is not reflected on my app. I asked why not reflected but was ignored.

Please do not go to e-coin anymore, as they are very unethical and very poor service. Hurt to have lost $70.