Timbercreek Communities / Timbercreek Asset Management Customer Care Service


Timbercreek Asset Management Inc.

1000 Yonge St. Suite 500
Canada - M4W2K2

Customer Support Phone Numbers

+1 866 898 8868(Head Office) 0 0
+1 403 453 0720(Alberta) 0 0
+1 204 942 5622(Winnipeg) 0 0
+1 519 750 1731(Central Ontario) 0 0
+1 613 739 9508(Ottawa) 0 0
+1 519 725 3773(Kitchener / Waterloo) 0 0
+1 519 679 8700(London) 0 0
+1 905 270 9467(Toronto) 1 0
+1 519 255 1055(Windsor) 0 0
+1 902 405 4130(Nova Scotia) 0 0
+1 450 679 6010(Quebec) 0 0
+1 306 933 9155(Saskatchewan) 0 0
+1 855 722 9967(Resident Emergency Line) 0 0
+1 416 306 9967(Collections Team) 0 0
+1 844 431 1071(Resident Relations at Toronto Head Office) 0 0
+1 416 981 3336(Head Office) 0 0
+1 204 949 1386(Winnipeg) 0 0
+1 519 750 1042(Central Ontario) 0 0
+1 613 739 5360(Ottawa) 0 0
+1 519 679 8891(London) 0 0
+1 905 270 4976(Toronto) 0 0
+1 519 255 9783(Windsor) 0 0
+1 902 405 4132(Nova Scotia) 0 0
+1 450 651 0956(Quebec) 0 0
Alberta (Calgary, Edmonton)
123 10th Ave. SW, Suite 117, Calgary, AB. T2R 1K8
160 Smith St., Suite 200, Winnipeg, MB. R3C 0K8

Central Ontario (Brantford, Hamilton)
150 Darling Street, Suite 101, Brantford, ON, N3T 6A7
Ottawa (Heron Gate, Market/Elgin, Westboro, Ottawa West, Downtown)
2870 Cedarwood Dr., Suite 100, Ottawa, ON. K1Y 2Y9
Kitchener / Waterloo
300 Regina Street North, Waterloo, ON. N2J 4H2

396 Queens Ave., Suite 101, London, ON. N6B 1X7

Toronto (Toronto, Oshawa, Richmond Hill, Mississauga, Brampton, Burlington, Guelph, Oakville)
1867 Bloor St., Mississauga, ON. L4X 1T4
13 Ellis St. East, Windsor, ON. N8X 4T9

Nova Scotia (Halifax)
41 Cowie Hill Rd., Halifax, NS. B3P 2M7

Quebec (Montreal, Côte St-Luc, Dollard-des-Ormeaux, Longueuil, Pointe-Claire, Saint-Laurent, Verdun)
99 Place Charles LeMoyne, № 101, Longueuil, QC, J4K 4Y9

Saskatchewan (Saskatoon, Regina)
103 Reindeer Road, Suite 102, Saskatoon, SK, S7K 4W8

Timbercreek Communities / Timbercreek Asset Management Complaints & Reviews

Timbercreek Communities / Timbercreek Asset Management / air conditioner and increase of rent

Jun 19, 2019

Timbercreek in dollard des ormeaux, quebec. I live on the 8th floor and was told to take out my air conditioner so construction a outside could be done. I went to Claudio to see when it can be put back in and he told me to go ask some guy outside. Seriously! Which guy? He knows which guy...

[Resolved] Timbercreek Communities / Timbercreek Asset Management / everything

Apr 23, 2019

Wow where do I begin. I have been living here for almost 6 years its a nightmare! Building is unsanitary and hardly cleaned. I had my second electrical fire in 3 months last night. Mold issues. Dirty rude people. Me and my sons health has drastically declined after moving here. Convinced...

Timbercreek Communities / Timbercreek Asset Management / building

Nov 03, 2018

Been living at the Hamilton location for several years. They shut down the hot water all day. Nobody can shower or do anything. They don't care. All they care about is collecting rent. Ongoing issue that is never ending for ten years. Ant infestation and complete slum lords. Mould...

Timbercreek Communities / Timbercreek Asset Management / horrible living conditions

Sep 11, 2018

Living and dealing with Timbercreek Communities was the biggest mistake I've made. Before signing the lease, I asked the management company at least 10 times if they have a pest issue because reviews online stated that they, in fact, have a huge issue. I was assured up and down that there...

Timbercreek Communities / Timbercreek Asset Management / building administration

Mar 05, 2018

The building administrator at 520 Mornington Ave should have a badge with her attitude. Very rude and unprofessional. Doesn't matter what u do she wants to harras ppl! Sick of the ill equipped staff and their attitudes. The photo I'm attaching shows how much Natalie likes to...

Timbercreek Asset Management / unethical business practice, very shady

Nov 28, 2017

Save yourself the trouble and avoid renting with them. They fraud the system to work around increasing the prices for the next tenant, falsely advertise their prices and tell you to agree to sign for a higher price, they file for evictions behind your back, they send the information of all...

Timbercreek Assessment Inc. / poor building management neglect towards tenants including theft on exaggerated high monthly rent

Jul 10, 2017

timbercreek has bought out most buildings in and around the downtown area, supposeitly a 5.5 billion enterprize in total thus far all over Canada. sadly their management team sucks, for one of their countless buildings located on 2125 st-marc street has totally degraded in the last couple...

Timbercreek Communities / Apartment unit

Feb 21, 2017

I moved in September 2016 on Mornington Ave. Within weeks I discovered an ant infestation. I found them in my bed, kitchen, and washroom. I complained to the landlord who sent in pest control twice. The problem still persists. I notified the landlord again and said that I will be...

Timbercreek Communities / lied to by staff, threatened by staff, staff letting people into building, staff selling or giving away personal information

Dec 27, 2016

I have been a resident at a Timbercreek Communities property at 300 Regina St. N Tower # 2 in Waterloo since the first of September 2016. Upon signing the 1 year lease agreement I was offered a promotion of 3 months free rent and was advised by the rental sales associate, Vivian, that thi...

[Resolved] Timbercreek Communities / Leasing/renting

Sep 06, 2016

I've been searching for an apartment for roughly a month now. I have called Timbercreek Communities twice to set up viewing appointments at two separate apartments of theirs. The first was set up for 565 Talbot St, London, ON. I arrived at the appointed time and buzzed the number that I had...

Timbercreek Communities / Apartment Rental

Jun 05, 2016

WORST PLACE TO MOVE INTO. BEWARE OF SCAMS. First of all I must thank god I do not have the pleasure of moving into 569 Broadview Avenue & 9 Tennis Crescent. We viewed a couple of units in the place and found them to be pretty nice and we thought it would be a good idea to put in an...

[Resolved] Timbercreek / Do not rent from them

Nov 25, 2015

We moved in last month and told we would be getting a gift card for $500 and would be in 2 - 3weeks we are now 2 months in and nothing. We have asked and they get exremely mad. We have hot water only randomly and also have complained. We moved in and the drawers in the kitchen dont work...

[Resolved] Timbercreek Asset Management / Wheelchair bound tenant trapped again 3rd floor since Sept 18/15

Sep 28, 2015

Since 2010 November the single elevator in my building is constantly breaking down. previous landlord refused to get the 50 yr old + elevator replaced and kept elevator company only allowed to get it running each time it breaks down. Since 2013 Sept. Timber Creek took over my building...

Timbercreek Asset Management / Company As A Whole

Aug 06, 2015

This company is by far thee worst rental company we have ever had to deal with. Over a span of 6 months, the amount of issues that we had with our apartment and all it's amenities was was beyond ridiculous. First off let us state, when we signed the lease back in January, for a...

Timbercreek Communities / Noise

Dec 02, 2014

I don't want to complain, I would just like to thank management at Timbercreek for their apartment shaking construction that goes on at 7am. My dog recently chewed through my alarm clock cable, so I have no way of waking myself up for class and work. I dont think i'll ever go...

Timbercreek / Apartments from hell

Nov 24, 2014

Intermittent construction noise since they bought my building in 2011. Just when I think it's finally over they start a new project. Right now they are building new units in the breezeway directly under my unit. Drilling, banging and jackhammers so loud I cannot talk on the phone or...

Timbercreek Communities / Everything

Nov 07, 2014

I've been living in a Timbercreek building for the past 2 months now. And over the course of these 2 months, ive had to deal with the lies, and negligence of their staff. Before moving in, i asked if there were any form of bug infestation, and they completely avoided the question. Later...

Timbercreek richmond hill / mold,sbs,ants,flies,wet foundation, ect

Sep 14, 2014

Anyone thinking about renting from Timbercreek DON"T. It doesn't matter what city you live in Mississauga, Hamilton, London, Ottawa, Toronto and Richmond Hill. They are all the same. They love to get the rent checks, but don't want to put any of that money back into the properties to...

[Resolved] Timbercreek Communities / awful overall

Aug 19, 2014

I live in the Mornington apartments and I do not have enough bad things to say. The management is honestly the worst I have ever experienced, I have never in my life been so disappointed by a company. Rent was taken out of bank account twice and after WEEKS of trying to contact every...

[Resolved] Timbercreek / Mold damage

Mar 19, 2014

Wow I never lived in an apartment that had the worst mantaince! We had water damage in our kitchen the maintained crew open up the wall in are apartment the same day we complaint about it. They never gave us notice they just did it (shown in photo) the hole was open for the whole weekend...

Timbercreek Asset Management / Bad property management company

Dec 02, 2013

They make us live with cockroaches (which they don't tell you about when directly asked prior to moving in, rather they lie to you and tell you the place is clean), there is very little maintenance done (as a matter of fact there has been feces in the main lobby all day and no one ha...

[Resolved] Timbercreek / Bad management and dirty building

Dec 01, 2013

When I first moved to this apartment building in 2010, it was clean and the building managers actually took care of the place. As of this year, the building has become dirty because the current building manager does not clean. There is dirt and sometimes garbage left on the carpets in the...

[Resolved] Timbercreek Property Management / Uninhabitable

Dec 01, 2013

A horrible nightmarish place to live. Found cockroaches in our new rental unit not even 24 hours after moving in. The rental agents are accomplished liars who will tell you anything to get you to sign a lease. They will tell you they've never had bugs and that the building is secure...

Timbercreek Asset Management / Management & Maintenance

Jan 06, 2013

Hi, my name is Janine Rhodes. I moved into my bachelor apt last year March 31 2011. It hasbeen an on going nightmare & things came to a head on xmas day For the money I spend in rent $899.00 plus the recent increase a tenant deserves better. Upon moving in my phone line was faulty I complained to...

Timbercreek / Deposit not refunded in full

Dec 14, 2012

Today I have been informed by timbercreek they have deducted 70$ out of my deposit cheque for cleaning. That's a joke we spent 5 hours cleaning our 2 bed apartment prior to moving out. Anyone who knows cowie hill apt bock will know how filthy the building is and the superintendent...

Timbercreek / bed bugs

Nov 29, 2012

Building is infested with bed bugs. Dont let the shoddy somewhat pretty renos fool u!!! Pls google "205 hunter st w bed bugs" and read all the posts about tenant problems with these nasty creatures. Also check out the sister building complaints at 175 hunter west. Nightmare on hunter street...timbercreek is the landlord from hell

Timbercreek / prospective tenants

Oct 05, 2012

First of all, read the fine print when you sign the rental application - the way it is written, you will likely be paying them even if you decide not to go ahead with the lease... even if the application is not approved, you are on the hook to pay them 'damages' which in my case...

[Resolved] Timbercreek Asset Management / Apartment Building

May 23, 2012

When I originally moved into 175 Hunter Street West (Le Palais) in Hamilton, the building was managed by Homestead. Since Timbercreek took over, it has been a downward spiral of a nightmare. Not only is this building filled with drug dealers, but the superintendents themselves have no...

Timbercreek / Bad service

May 15, 2012

Yesterday my stove got broken. It was about 7 p.m. when my husband made a phone call to building managers, who live in the same building. Everyone who wants to rent here should know that Timbercreek Asset Management doesn't consider not working stove as an emergency issue. They...

Timbercreek / Quality of service

May 15, 2012

I live at 1867 Bloor stret East, Mississauga. Yesterday my stove got broken. It was about 7 p.m. when my husband made a phone call to building managers, who live at the same building. You should know that Timbercreek Asset Management doesn't consider not working stove as an emergency...

Timbercreek / Bad management poor mainence

Sep 19, 2011

I have lived at 571 Adelaide St for over 6 years, I have had nothing but issues, but am unable to move for family reasons, I take care of my gramma who lives right across the street. I have had swage from the upstairs apt drip on my head, I I waited over a month for them to finally fix the...