The complaint has been investigated and
resolved to the customer's satisfactionResolved DSL Extreme — Never trust DSLExtreme.com
resolved to the customer's satisfaction
DSLExtreme's service was intermittent at best but I canceled my service because I moved. When I called to inquire how to return the company's modem, I was told I should wait for a box to be sent to me. I waited a month but the only thing that came was a demand letter for payment for the modem. I called again and was told a box had been sent, but that another would be forwarded to me. After another month, it didn't come. Only a second letter saying my account had been sent to the collections department arrived. Last email to collections resulted in a message and another phone call where I was told that the company's contract says it's not its responsibility to send a box to return the modem.