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DreamsTime
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1.0 18 Reviews

DreamsTime Complaints Summary

0 Resolved
18 Unresolved
Our verdict: Engaging with DreamsTime at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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DreamsTime reviews & complaints 18

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6:01 pm EDT
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DreamsTime Dreamstime.com charged me 6 times for a 7-day free trial that I canceled well before 7-days

This is what I'm trying to send them, but Dreamstime has blockers installed on their site and/or servers:

Dear "Customer Service" Management:

You only refunded $50.00 instead of the $75.00 that you overcharged me! I searched your Customer Service COMPLAINTS and SCAMS online! I am a Victim of at least one of your ongoing Schemes. I'm alerting my bank and others of your ongoing fraudulent activities... I canceled the account well before the 7-day trial. You should have applied my FULL refund by now. Please refund all the money that you embezzled from me and do NOT charge my account ever again!

Your [I'm not a robot/reCAPTCHA feature is deceptive and I can NOT submit any of my new complaints to you]. I see you have your Business Relations and Development in Bucharest, Romania…

Very Sincere,

Charles Hall

P.S. Even your [I'm not a robot reCAPTCHA feature is deceptive...]

Desired outcome: Refund my last $24 USD and $1 USD and for Dreamstime to Never charge my account again. Perhaps a Class Action Lawsuit is warranted due to constant violations of hundreds of customers

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9:29 pm EDT
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DreamsTime Login problem

Dear Dreamstime Support Team,

I hope this message finds you well. I am writing to you regarding my account on Dreamstime, which appears to have been blocked. When I attempted to log in, I was surprised to find that my account had been blocked, as indicated in the attached screenshot. Regrettably, I did not receive any communication explaining the reason for the block, despite having already uploaded images to Dreamstime.

I would be most grateful if you could kindly restore my account, so that I may continue my work on your platform. I sincerely appreciate your attention to this matter and look forward to hearing from you soon.

My Email : [protected]@gmail.com

Thank you very much.

Best regards,

Farzana Hussain

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7:03 pm EST

DreamsTime Free trial and autorenewal

On 3/26/2020 I created an account on dreamstime to get a photo for a project to promote physical activity in Portuguese families during the covid-19 pandemic. I chose to create a free trial account on dreamstime. When downloading a photo I found that, strangely, the photo had a watermark, and I was required to pay to have that photo. After authorization from the responsible portuguese organization, I obtained authorization for one month of the lowest plan. After 3/26/2020, there was never any activity on the created account again. However this company charged a total of 207 euros, between April 2020 and January 2021. Bearing in mind that neither I nor the organization was informed of the need to cancel the account, taking into account that dreamstime registered a complete lack of activity on the free trial account after 3/26/2020, and that dreamstime took advantage of our lack of knowledge, I request the reimbursement to the portuguese organization of the total amount of 207 euros.

Desired outcome: Refund

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6:36 pm EDT

DreamsTime service of company

This company, has it's agents mislead customers into believing you just make a payment to use site for use of images as requested. Then you are hit with another charge for downloading... When asked on charges, they tell you it is a one time charge and no other charges are forthcoming, next month, more charges and if you use paypal, will give them money even after you canceled or managed the account to stop any future payments, sending you confirmation email. Now I am disputing on Paypal for a charge again allowed after the fact of me telling them to stop all payments to Dreamstine.com LLC

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12:59 am EDT
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DreamsTime Unauthorized credit card charges

So I tried the free trial and downloaded my "free 10 photos" I then canceled my subscription and turned off auto renew. I have now been charged twice since and I cannot find out how to delete my card information or delete my account. I will be filing a complaint with the better business bureau and put a stop payment on them with my bank. Bunch of scam artists if you ask me. I want my money back. I did not authorize these payment and my subscription was canceled. Do not try the free trial. It isn'tfree. This website should be shut down for fraud and theft

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5:04 pm EDT

DreamsTime non-receipt of service - yet unwilling to reverse charges

I'm frustrated with dreamstime.com, I started their free trial.. after the first day I realized that they did't have the images I was really looking for, so I deleted my credit card information.. yet was still billed for a month payment. I called to rectify this.. because per their logs I haven't logged in nor downloaded pictures since supposedly deleting my credit card information during the trial.. and they refused to refund my payment. I think they'd be much more successful if they employed honest business practices, it's a shame that they resort to this.

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12:20 am EDT
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DreamsTime license management

This company uses unethical terms and conditions to refuse to close out my contributor account. I have stated in writing on more than one occasion that I wish to close my account. They refuse saying that my images must stay online for minimum 6 months as per their terms and conditions. As the owner of all copyrights to my images and with NO licenses currently held for them, no money outstanding, there is NO reason for them to refuse to take down my images and delete my account.

My only conclusion is that they are a scam.

I STRONGLY advise that NOBODY entrust them to sell their images or open any type of account with them.

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ChrisS12345678
Blae, CA
Aug 05, 2022 3:32 am EDT

Same thing is happening with me… it’s been going on for years and I can’t get payout. Or close my account. Customer service is just copy paste they ignore my complaints and banned me from their forums

Stay away!

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4:28 pm EST

DreamsTime Unable to log into my account. No customer service lost affiliate fees rated fffff+

I have been contacting Dreamstime for over 2 months. My account was functioning fine. Then out of the blue I am unable to log in. I tried resetting the password at least 30 times. It never works. I called and got someone who isn't even in customer service. Why is that? Because they don't have a customer service department. If anything goes wrong with their website, oh well! Who cares is their attitude. I have given them ample opportunity to fix this problem. They owe me money. I was an affiliate and was referring people to them. Now that they will not help fix the password issue I am out the money I earned from my affiliate marketing. I will be filing a BBB complaint since this is not acceptable. I thought Comcast was the worst company in the USA when it came to customer support, but I was wrong. It is Dreamstime. This company appears to be a scam. They want you to refer people to their site, have them spend money and then never pay you the money you earned for the referral.
This is the first company I have ever known to skip out on paying referral fees and not responding to any requests for assistance. RATED FFFFFF+++++
Don't bother with them go to Getty Images instead. Must better company and service. They actually care.

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1:38 am EST

DreamsTime don't subscribe

Never buy anything from them, don't try their one week trial because once you subscribe it will be hard to cancel it. Yes, once you buy something, even if it's a very small purchase, you'll be subscribed and in a week it will automatically renew and you'll be charged.
Same happened to me and it took me 2 weeks to make them stop. Isn't it ridiculous? I thought I would send an email asking to cancel the subscription, but it wasn't so easy. I called and emailed numerous times, they weren't responsive at all. But 2 weeks later they gave up and canceled after charging me, of course.
Be careful, people!

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Mark002
, US
Jun 13, 2018 2:13 am EDT

As per GDPR is an insecure site and even doing cheats using a word FREE DOWNLOAD. there is no free download.

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3:18 pm EDT

DreamsTime I canceled account

I canceled my account right before i was supposed to get charged again.I got charged anyway when I clearly cancelled my account.I canceled because I am with shopify and can get pictures from them thru there sight.I was charged and also because I hadn't got paid yet and did not include
this payment when I balanced my check book so not only did you fraudulently charge my card 25.00 after I cancelled but I also have an overdraft of 30.00.I would like a refund please. My name is Kimberly duhon cell [protected]. [protected]@gmail.com

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2:30 am EDT
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DreamsTime Pricing plan scam

Their pricing plan is a scam. They propose a 0, 05 cent PROMO DEAL as they call it on their website. Issue you an invoice at that amount with the description "Subscription 5 images". When your credit card bill arrives, you are not deducted of the 0, 05 cent but for the full month of 25 dollars. They consider their PROMO DEAL as a Free Trial. This is cheating as there are no mention it is a Free Trial, nor on their pricing plan, no on their invoice. Additionally they issue invoices which they do not honore (?) meaning they are producing bogus invoices. This is fraud ­ to create false invoice. You need to ask your self how their accounting is held. Beside all this, they are rude and hide themselves on rules and procedures which are not existing or hidden in their obscure website. Ex: sending an email announcing a new transaction is going to happen => never receive this email though they say they have sent one, the lack of clear information on their pricing plan (nor on the pricing plan page nor on the invoice) => they tell you it is indicated in the left corner while you are doing the payement with your credit card ­ all in small caps and why there (not at the beginning or at the end confirming the purchase or on the invoice), the renewal button was off before sending the email complaint and they say they had to turn off the button ­- blend lie!

I am not the only one complaining about their service: https://www.sitejabber.com/reviews/www.dreamstime.com, https://www.complaintsboard.com/dreamstime­b124335

I want a refund. This by principle. I am myself a self­ contractor and I cannot imagine I would do that to a client. This is a blend lack of transparency. Hiding behind the spam problem (because not receiving an email informing the renewal of a subscription) is ludicrous, especially at our time. Knowing that spamming issues exists, why not write the purchase true description on the invoice. Fact is what I bought is not complying with what they are doing. I bought 5 images subscription. That is it like mentioned on their Promo Deal. Not a monthly subscription as they make out.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It can take up to 30 days for the Bureau to receive a response/resolution to your complaint. You will be notified when the business has responded.

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2:26 pm EST

DreamsTime Customer service

3/2/2017
I was attempting to purchase an image on Dreamstime and had problems with the website asking me for my password several times. In the confusion I checked my account invoice to see if the credit card was hit and discovered I was charged a Subscription Rate for almost a year without my knowing it. (My husband handles credit card billing and thought it was something I was doing for business). When I called Dreamstime for help, I talked with 2 representatives who were both rude from the start. I asked if they'd ever had this problem before and was told "no". After looking at the reports, looks like this is a common complaint for Dreamstime. Too bad, I had used this service for years. I'm bummed this happened. I took the loss, but the Dreamstime team didn't have to be so rude. Buyers beware. Dreamstime hits you for a Subscription Fee whether you agree or not!

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5:05 am EST

DreamsTime Membership fee

When I signed up for Dreamstime I had no idea they will charge a membership fee. While I was setting my account I had to enter my card number and that time I couldn't understand why they asked for such an information. That was a huge mistake but I gave them all the information.
And the same day I got charged. One month later the same thing happened. I tried to remove my credit card number from this site but wasn't able to do that. Customer service did not provide any help, I contacted them many times and asked them to stop charging my card but everything was useless.
Please, beware of this site! They will take your money without any warning and without your permission and you'll never get it back!

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7:04 am EST

DreamsTime Dreamstime fraud!

I need help with this site! I received a charge on my card and when I contacted my bank they said that I was charged by a website called Dreamstime. I never heard about this site and never used it and did not subscribe to anything. How did they get access to my card and who are these people? I tried to contact them numerous times and asked them to return the money the stole from me but they never replied! I really need help!

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4:02 pm EST

DreamsTime Theft dreamstime

Www.Dreamstime.com i called the card operator and they gave me this number to locate this theft authorization [protected] for three months i have been receiving a bill in the invoice of my card with the name of this company, i did not buy anything in this place, i do not know this site, i have used my card improperly, i requested a refund from the site that claims that it has already done so but i did not receive anything, on the contrary after i have requested cancellation and refund, they have yet to file another bill for the next month, i come to denounce because i feel injured, i demand my money back, i did not buy and i did not request any service in that site

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5:49 am EDT

DreamsTime Fraudulent subscription service

I signed up for a free trial and the first month was supposed to be free. About three weeks later Dreamstime charged my card for a membership without my permission. There was still one week left but they already took my money as if I had agreed to become a member. I only wanted to try this site and that's all, I never agreed to anything!
I contacted these guys and cancelled my account but they still refused to return my money. What a scam.

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A
Andres MM
, US
Jan 22, 2019 8:18 pm EST

Avoid at all costs. Its a scam! I signed up for the so called "FREE" trial, and immediatly was charged 25 USD from my credit card, with no option to refund.

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4:13 am EDT

DreamsTime Fake charges for the subscription

I signed up for the website www.dreamstime.com. Several weeks passed and it was ok, but only now I noticed that they took larger sum for the registration than I expected. I emailed the online chat agent and asked to get money back. But the support team was fake, and it was created only in order to distract customers’ attention. Be careful and I have cancelled my subscription.

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Grace Brooks
, US
Aug 15, 2018 11:16 pm EDT

On June 06, May 07, and April O7, MY PAYPAL account records a 34.00 payment for each month to Dreamstime.com. I have not bought anYthing from Dreamstime, please look after this situation immediately and refund 34.00x3 to my Pay Pal account.

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Kaori O
, JP
Aug 11, 2019 1:09 pm EDT

Hi, I just found myself in similar situation with this dreamstime.com. I will contact my credit card company as this is Sunday night here.(I stopped my card via emergency line thanks for lots of report about the company..)
If your situation is not improved yet, I recommend to file complaint https://www.bbb.org .I will do If my credit card company doesn't stop payment.Also, yelp review are helpful.

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3:46 am EDT

DreamsTime Their registration isn't for free

I recently signed up for the website www.dreamstime.com. It was mentioned that it was for free, but it was big lie I ever heard. They charged me for the registration after couple of minutes after the registration. I tried to cancel it, but they ignored all my emails. I have no idea what to do now. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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Kaori O
, JP
Aug 17, 2019 10:27 pm EDT

I subscript of 7-days trial.Less than 1 hour, they suddenly changed my subscription to "upgrade"which is paid subscription! This is sunday, So I will appeal.But I already saw they posted message board recommend me to enroll Referral program and get paid.I'm not sure that post will be message board, but I got it on my mail as a reply.

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