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Dreamland Jewelrydo not buy from them

R Review updated:

I placed a trial order with this company, the same time I placed an order with two other sites. The order coming from across country arrived before I even received a response to my email from dreamland!! It took 7 days before I even received an email from them in response to my request for status on the order. And the email I received was to inform me that one of the items on my order was out of stock!!! The order finally arrived 7 days later. 14 days to receive my order. By the way, I am in a neighboring state. Yes, you heard right. Calling them on phone was a nightmare. It took forever to get a live person, and each person I spoke to sounded like they were reading a script and none could tell me whether my order had left, or what the status was. They claimed that it takes 2-5 days for shipping. And supposedly that meant 2-5 days before goods are prepared for shipping. Bs!

To add insult to injury, I used a promo code for free shipping and still got charged for shipping! I kept emailing them to clarify and was just given excuses about the order with the missing item was too small to qualify for the promo code when there was no stipulation about order size when I received the promo code.

Will never buy from them again!

Responses

  • Sl
    sllongley28 Jun 24, 2019

    I have been ordering from Dreamland for many, many years, and not once have I had an issue with them. All of their stuff is good quality, comes within 3 to 5 days, always in their blue signature box, and I still have most all the pieces I've ordered, probably 40 to 50 items! All can be worn in the shower, to bed, and continually without taking off and no color changes or issues like many other places, and good prices! I can't believe there are that many people that have had issues with them, or they got the wrong site? I love dreamland and will continue to order as long as they are around!

    0 Votes
  • Козенюк Олександр Jan 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    You're right, I also had a bad experience with Dreamland Jewelry, they sent a completely different product to me, and it was very difficult to contact support. Now I order a necklace with skulls only on this site https://www.bikerringshop.com/collections/skull-necklaces I had no problems with them.

    0 Votes
  • Rh
    Rhondak68 Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a size 9 wedding band. There is no possible way that it's a 9. My daughter wears a 7 1/2, and it's tight on her!! Trying to speak with a person is impossible, it's all automated. Plus we pay shipping and now have to pay for it to be sent back?? When clearly the sizing is off?? This is ridiculous.

    0 Votes
  • Ph
    Phyllis Carter Oct 23, 2018

    I just need to exchange a ring for a bigger size. I have written 3 emails and no response. I just wanted a return label. Why has no one returned my inquiry

    0 Votes
  • El
    Elinor Bailey Oct 06, 2018

    ELSB. Oct. 6 2018.
    I have been ordering from Dreamland for an entire year and I have been so happy with the service they provide and the quality of the merchandise. 3 day shipping and my order is there and in excellent condition!!

    0 Votes
  • Na
    nainsi Sep 26, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered several rings and necklaces.. all have been excellent quality.. delivery within 3-5 days of ordering.. all.925 silver.. love this company.

    0 Votes
  • Sh
    SheilaMunsell104 Jul 25, 2018

    I LOVE Dreamland Jewelry! No complaints, no problems. Fast service! Excellent products!

    0 Votes
  • An
    AnnieWT Jun 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am very surprise to hear about the bad experience that some of you have been having with this company. I have ordered a total of 5 rings from this company and I haven't had not one bad experience with them at all. The rings that I have been ordering come right on schedule. I am sorry to hear about the bad experience some of you been having. I sure hope for the one's who have been having issues with dreamland get there problem resolved real soon

    0 Votes
  • Am
    amam4 Jun 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    i've ordered from dreamland jewellery 4 rings. i live in bc, canada. i was pleasantly surprised by their jewellery and would order from them again. the items arrived quite quickly as well.

    0 Votes
  • Ch
    Christine Dee303 May 25, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered 3 beautiful rings from dlj, one that I actually just picked up last night and am wearing. I have had ni issues at all with them I even had to exchange the first too because I ordered the wrong size. Maybe their site has changed because I think it's a great site for resonably priced great quality jewlery, my mom has also ordered from them with no issues.

    0 Votes
  • Lu
    Lucid Dreamerz May 14, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I am a regular consumer with Dreamland and I have had no issues with them. However, I can understand the frustration when it coms to shipping and getting an ETA for your order but that is something that just happens every now and then with ANY website. Your one bad experience has no bearing on the quality of the store and its items. This store is wonderful and affordable as well. I have yet to have a bad experience with them but I can assure you, i won't be here complaining about it. ### happens.

    0 Votes
  • Ld
    Ldla Mar 15, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I just made my first order with them so I will see soon if they are yukky or not for me however you do have to remember they make these orders and may have several orders going at one time, but everyone has their right to say how they feel, and I am sorry those that have complained ended up being disappointed!

    0 Votes
  • Ch
    Cheryl Gentz Jan 14, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered 3 small charms, a box chain, 3 rings, and have received at least 4 free items, in the span of 2 years (I do not wear a lot of jewelry)... I have received everything in no longer than 5 days after ordering. all that I have is still in good condition, I wear them all of the time. I just purchased a silver band ring with the "you are my sunshine" logo printed on it, it is easily read, it is a slim band. I respect and appreciate dreamland jewelry, and can trust the quality of everything I have received from them.... a trust that has been earned here, I would even purchase gifts for someone special, or refer people to this site... and I do not have a long list to choose from. I do not know what to think of these negative comments, but before checking out dreamland today (for another ring and charm, pendent) I saw these bad comments, and decided to look into it... before shopping. I do not voice my opinion on anything, unless it affects me in some way. i'm going to shop now... xo. p.s., I 'm relying on this site to sell me quality products, no matter how small. thank you!

    1 Votes
  • Mj
    MJanean Dec 26, 2016

    This company has always given me excellent service. I usually get my order within a week. Onece I forgot my promo code. I emailed the company and they immediately added it to my order. I love the jewelry and the company.

    0 Votes
  • Je
    Jeanette Rivett Nov 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered from Dreamland a handful of times. The first few orders were from their promotions for the free item, just had to pay shippijng. Got them right away. Quality is great! I have ordered and paid for items a few times and same thing. Got the items within the time frame they stated, and they were great quality. I'm going to order some things for Christmas from them. Sometimes things happen. No one is perfect right? Good companies can have things happen. It's just a part of life.

    0 Votes
  • Ra
    ragillett5 Nov 04, 2016

    i have bought from them several times. a very good company. extremely good prices and no complaints. if for some reason something was out of stock after i've ordered it, they have notified me and shipped the product as soon as it was available again or offered to refund my money. i've always chosen to wait for my product though because the wait time was within reasonable time.

    0 Votes
  • De
    Deborah Romano Oct 02, 2016

    I have never had a problem with dream land (knock on wood) my rings have always been delivered way before I expected them. They are always beautiful..folks it is costume jewelry and very inexpensive. I love the site!

    1 Votes
  • De
    Deborah Romano Oct 02, 2016

    I also have never had a problem or always arrived on time and usual in a box...it's costume jewelry folks and it is enexpensive...love all my rings I have ordered.

    0 Votes
  • Je
    Jeanne Cordahl Oct 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I received my 2 sterling silver chains in 4 days from the day I ordered them they are excellent quality shipping was fast price was great

    0 Votes
  • Ch
    Cheryl Monroe Sep 11, 2016

    I have always received all my jewlery fast in the mail, everything I bought was great except for ring the band was bending too easy & was going to break so I took the ring to my jewlery store & had them make a pendant out of the ring..
    IT came out great!!
    "I HAVE NO COMPLAINTS ON THIS COMPANY" whatsiever.
    They've been awesime..
    Thanks Dreamland for such nice jewlery at VERY affordable prices! Cheryl Monroe, Springfield, Illinois ;)

    0 Votes
  • Al
    Alice No Sep 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have never had a problem with them. I received at least 4 or 5 promotional items, all I had to do was pay $5.00 shipping. The jewelry is beautiful, a little small, but definitely worth $5.00. Give this company a try. You will not be disappointed.

    0 Votes
  • Re
    Rebecca Jordan Sweeney Sep 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I haven't had any issues with dreamland. When I wear cheap rings my fingers always turn green but I never have that issue with dreamland. True the items don't get delivered overnight with standard shipping but why would you expect them to? They have nice product which has stood the test of time and daily wear.

    0 Votes
  • Do
    Dottie Nichole Blade Aug 06, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have place 3 separate orders form dreamland jewelry and each item was beautiful and I received each order with in 5 days of ordering except 1 order because I paid by check through PayPal which can take up to 5 extra days so to make sure the check cleared.

    0 Votes
  • Je
    Jennifer Roysdon Jun 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I've ordered over 50 items from this company and have never once had an issue with the shipping or customer service. Of all the rings I've ordered, I only had one eventually "flaw" but it was because my daughter slipped on a mountain and caught it on a rock, so it bent. I wear them daily (over months and even years) and for them most part, they tend to sparkle like new.

    0 Votes
  • Mi
    MissMicki68 May 23, 2016

    I have several pieces of jewelry from this company. Rings that I wear everyday with no tarnishing or peeling. Pendants with stones still intact after months. I've given as gifts and never had any complaints from the receiver of my gifts. I have probably spent $100's of dollars on their site (which is saying alot) with no complaints. The only bad thing, which really isn't so bad, is they are slow with their shipping. But I just chalk that up to them being very successful! They will continue to get my business. I think their products are great for the price, and all are marked with the "925" stamp for sterling.

    0 Votes
  • Li
    Lidia28 May 07, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I've been buying from this company for many year. I have never experienced any problems with the shipping. I have always recieved my products on time and the rings I bought were in great condition. I make jewelry also and the chains and beads that I have purchased are of good quality and they don't tarnish either. No complaints from me. I love this company's products...:-)

    0 Votes
  • Da
    Daymarie Apr 20, 2016

    Two rings purchased and both rigs stones fell out. One after about a month and the other on the first day wearing. Customer service said they would contact me with return info and have yet to be able to get any answers and it's been two months. Love the look of the jewelry but not made to last unfortunately.

    0 Votes
  • Ma
    mary j edwards Apr 12, 2016

    i ordered and ring from dreamland i have yet to see the ring this company is probably like the things that come from china /sammys and rose wholesale not the item pictured broken chains /stones out/ chunks out of some items when it is really cheap it is too good to be true i took the matter up with paypal and my bank pnc this did no good as soon as i can pnc will no longer be my bank i will fix these 3 companies by writing bad reviews and i will think of some way to get paypal i think the best tning is to never order again and these companies will never have the chance to rip you off again 251-660=4431

    -1 Votes
  • Su
    Susan Hopson Apr 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I've been using dreamland for a few years now and I've only had 2 problems with them 1 was over an ankle bracelet that was a few years ago & the other problem I've had was with my last order I ordered the forever love ring but received something completely different . Other than that I have ordered quite a few rings and chains {the box is my favorite} you just can't beat the quality for the price. I have gotten several rings for friends and they love them also. I just want I ordered this time fixed. I am sure that they will they always have done right by me . Susan H.

    1 Votes
  • De
    Denise Tuin Apr 07, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Very satisfied with my jewelry. No complaints. Paid through pay pal no problem. Jewelry is awesome and looks very expensive. Love it.

    1 Votes
  • De
    debjaz Mar 28, 2016

    I had no problem with my shipment. I love Dreamland Jewelry!

    0 Votes
  • Ja
    Jan Stafford Mar 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I love the puzzle ring I ordered from them, but the directions do not match the ring! Directions have color coded bands and labeled V1 and V2, B1 and B2, but the ring bands themselves have no labels. What can I do? I would like to request a new ring w/o cost to me, and just not take it apart until they can provide me with the correct, understandable directions. I had one just like this years aND I COULD WORK IT FINE.,

    1 Votes
  • Te
    Teresa McSwain Mar 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    They are the best place I've ever purchased from. I also had a necklace break but had no problem getting it replaced. I would highly recommend them as a matter of fact I have to family and friends.

    1 Votes
  • Ma
    Maryanne Keller Mar 05, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have quite a few pieces from Dreamland Jewelry and love each and every one of them. They are beautiful, fast shipping and will order from them always. also, good customer service . tks

    1 Votes
  • Ma
    Maryanne Keller Feb 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    are you kidding me - i have about 20 rings from these people and they are fabulous; well made, pretty and get a lot of compliments on them. i have always been happy with my purchases from this company and will continue to buy from them,

    1 Votes
  • Na
    nanamary625 Feb 16, 2016

    2/16/2016
    I am unable to wear jewelry. Please stop ads. Mary Justice

    -1 Votes
  • Ka
    Kathy Humphries Jan 15, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered nine pieces from them since right before Christmas and I love it all except the charms I got are a little small and one ring had a very thin band.But other then that they are waesom love it

    -1 Votes
  • Ur
    UrbanDiva777 Jan 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Lea Ellis... I think what you said was exactly what I was trying to say in my first comment. Haha. I will purchase from a company that has good products. If I have a few issues with them here and there, I will still continue to purchase from them due to their prices if I like the merchandise that they sell a lot, and I feel that I am getting a great deal. For some reason, I can also look past the way people act in order to get a good deal. Now, if they rip me off, continuously send me the incorrect items and things like that, that is an issue for me. I will wait a month for a good deal on something that I really like any day of the week though. The company that I had mentioned on my first review that I like really well has never sent me the wrong item or anything like that. They are very good. It just seems like it takes forever to get your stuff, but you will get "everything" that you did order. It is always packed very well too. You are just going to have a 2 to 3 week wait is all. I find the best deals on the nicest things that I have sometimes never seen before at times. It is well worth the wait for me anyhow.

    0 Votes
  • Ur
    UrbanDiva777 Jan 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I order a lot of stuff from a company kind of like what others are describing this Dreamland Jewelry to be like. However, it takes about 2 weeks or so to get my orders. I still cannot figure that one out since they are not even that far away. It seems like the items that they ship have to go around the entire world before they get to me for some crazy reason. However, they sell very good stuff, and I have always been happy with their products. The only downside is that it takes a while to get anything done if you have any issues, which I have only had two, Thank Goodness... They have never ripped me off and always credit my account the few times that I have had to send something back due to the fit. They do have live customer service and you will speak to someone immediately when you call them, and get refunds immediately to your account. Anything else, takes about 2-3 weeks. Here is the question here... Are their products worth going through the pain of the wait time? If you have ever been ripped off by a company, or think that there is something shady about it? Do not purchase from them. I ALWAYS read the review for these small companies first because they are known for being shady. Some are, some aren't. I do believe that you get what you pay for. If it looks to good to be true, it likely is.

    0 Votes
  • Le
    Lea Ellis Jan 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased from Dreamland Jewelry multiple times. I am more than happy with the company. The qualtity for the price is outstanding. I have not had to deal with customer serive there as I've had no issues. I can't agree or disagree with that part but ill say this...the prices and quality are so good that even if yhey screwed up every other order, I'd still buy from them.

    1 Votes

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