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1.5 24 Reviews

Social Point Complaints Summary

3 Resolved
21 Unresolved
Our verdict: With Social Point's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Social Point reviews & complaints 24

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Newest Social Point reviews & complaints

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7:02 am EDT
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Social Point - Scam, ripoff

Dragon city is getting on my nerves lately.When I played for the first time in 2012, I think, it was more fun.You guys know that this week was a heroic race.I was about to qualify.I just had one more thing to do and that was to beat someone in league battles.I went there and couldn't beat anyone.I was confused as in the last league I beat everyone so...

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9:14 am EDT
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Social Point victoria mahabir

im a regular player everyday and it took me more than 1 week to save up my gems and when i loged on this morning it brought me down to 2. i dont think its rifgt for the game to take my gems because i worked hard for them .can you get back to me or correct problem because i really like dragon city and i would hate because of this to stop playing. thanks

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Dragon City
Black Rock, US
Jul 08, 2015 11:34 am EDT

Every time I attempt to log on, it tells me it failed, try to reload again. I cannot play because I keep getting the reload. Please fix this problem! I haven't been able to play since July 4th! I am on level 73 and do not wish to restart the whole game again. Thanks in advance for your help. henmomma55@gmail.com

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Anita Hickam
Santa Cruz, US
Nov 19, 2014 4:05 pm EST

I have been playing with my grand son for about a month. Game always has trouble opening and tells me to reload. Yesterday same thing except this time it took everything. We dragons, 500k in gold, 10 k in food. Lots of time and $$$$ lost. . They g
told me to access the game on my PC. Don't have one. Only played on my Galaxy. Someone needs to stop this and make the co.pay SOCIAL POINT, reimburse everyone this happens to.

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12:55 pm EST
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Featured review
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Social Point - unauthorized purchase

my 8 year old son has been playing dragon city for a long time. there was no in app purchases made before. then on 30th of november he asked me if i can buy him some dragon city gems which i agreed using my credit card for that one time only and it costs me more or less 500 philippines peso my son is in the philippines that's roughly $10 more or less. i...

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10:27 am EST
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Social Point overcharges

I authorized an $8.00 payment only and was charged 5 other charges ranging from $2.00 to $8.00 on my credit card [protected] please fix this immediately

Sincerely Steve A McCarty
last 4 digits of SS# 4998

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Pranavio
, US
May 25, 2019 11:33 am EDT

In team battlegrounds I put all of my strongest monsters in defense to ensure my teams victory, no body attacked my monster squad as it was very powerful compared to their teams, I did not qualify for rewards, I feel that this is somewhat flawed as I most likely ensured my teams victory.

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Mrs lowkz
, US
Dec 13, 2018 6:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

I got a new phone and so did my husband we both lost our game data and we were winning the Alliance Race Lap 6 node 4, we bought the wonder island, we both bought a level 5 hatchery and we were saving up our piggy banks for an expansion and honestly this is not okay we spent money on this game and want our game data back.

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Elamurugu Elango
, US
Nov 13, 2018 9:26 pm EST

Hi Team, I have 65 gems yesterday.But today it reduced to 1 gem . why it's happening . If you can't provide a valuable game to customer .please close this game .

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Inge van Wordragen
, AU
Aug 15, 2018 6:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My whole team spent days and days and money ! To reach Level 5, we were at level 6 and NOBODY received the special dragon that was promosewd @!@!

We are all out and will leave this game forever!

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Niquta
, ZA
Jul 18, 2017 5:02 am EDT

Every time I try to open my Deus Pet Dragon the game kicks me out... Does this mean that this game has a virus? Thinking of uninstalling because I'm scared you will damage my phone.

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Joyfulsoli
, US
Nov 09, 2016 11:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, my name is Joy and I've played Dragon city a good month or so now and I've regrettably sunk maybe 100$ total on gems and such. I'm a pretty loyal player, but I'm upset that in the tournament you have a dragon that requires an ice, plant, dragon. That's all fine but I can't even BREED that kind of dragon. It says it's a dragon you have to wait for... How long am I suppose to wait exactly? Why would you require a dragon on tournaments that you know a lot of people probably don't have and it's not even for sale. I'm so done with this. If something doesn't change with this, as well as how difficult it is to just EARN gems, I'll quit. I don't need o be putting any more money into the wallet of someone who doesn't care about their users.

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Amr Atito
, US
Jun 27, 2017 8:26 pm EDT
Replying to comment of Joyfulsoli

http://dcgen.net/

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MRCristina
, US
May 16, 2016 6:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ragon city is getting on my nerves lately.When I played for the first time in 2012, I think, it was more fun.You guys know that this week was a heroic race.I was about to qualify.I just had one more thing to do and that was to beat someone in league battles.I went there and couldn't beat anyone.I was confused as in the last league I beat everyone so easy.That's when I looked at my dragons' "profiles" and saw that they were all back at no stars, they weren't trained anymore, nothing.I sent like 5 tickets but nothing.This is a mockery.I was already desperate as there were only 7h left and the next ads for gems were in 11h.I only needed one more gem as I already had one.I went to offers and completed a survey then installed a game for 43 gems(in wich I had to make level 5 ).I made level 5 but I didn't got my gems.After 2h I sent a ticket to the support(from the offers) and they answerd within 10 minutes.I was happy because I was sure now I would get my gems and I will claim my heroic dragon.In the mail it said that they need proof that I have the game with level 5 blah blah blah.So I send them pictures.They weren't so fast anymore as they send me mail again an hour after the race was done *sigh*.I wasn't happy about the fact that I didn't got my dragon, but hey at least now I will have 44 gems(43 from the offer and one that I already had).I checked the mail and it said "Please let me know the exact title as it appears on your support page".I sent them what they needed and then the mailed me again saying that there's been a slight misunderstanding and that they asked for a proof that I have the offer successfully :/ As I didn't already sent them.Anyway I sent again more proof than the last time.With my name in the game, with the city, I ss the appstore in wich it said that the application is installed and more.The got back at me with "Please provide us with the screenshot of your city from kingdom view as wel as the city name or Stronghold wich displays your game level.According to the required actions to get credited you need to play until you reach Stronghold level 5.Please note that Hero and Stronghold levels are two different levels!" I sent them again photos.Just an hour ago I got a mail from them saying that they reviewed the problem and acording to their stupid information they already credited me for this offer yesterday and that they only pay for one completion per household.I just asked them if this is a scam or something.Like what the heck.I'm 100% sure I didn't got any gems as I still have 1like yesterday.The conlusion?This is a big fat scam.They just wanna fool you into thinking they actually care and they will reward you when in reality they just end up telling you you were already payed.The worst thing is that you have no proof that you didn't got credited and then spent the gems.I'm sick of this things.

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Benjamin Dulnuan
, US
Dec 04, 2015 2:29 am EST

Every time my electric dragon combats the whole scenario of the combat stops responding. Please fix this

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jessie gross
, US
Aug 17, 2015 9:49 am EDT

bring back duses valt

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Ellen Killough
, US
Aug 15, 2015 12:51 am EDT

when playing the island that you earn cookies system error happens and I loose cookies to move from space to space. I have lost 12, 000 cookies and dragons because of this. If you don't want us to play then don't put it up for us to play. I am tired of trying to get things when you just take them away from us. We have to earn more cookies for the ones that was spent on the box, so that you can try to earn it a second time. I just don't want it to say sorry it was a systems error. I want the cookies I earned back and the dragons that is all. I spend a lot of time on dragons and this problem is not just limited to this island it happened with the last one as well. it is becoming a problem. and it only happens when there is something worth getting. it is almost time to stop playing. I like dragons it takes me away from depression only when it is not stealing from me.

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