The complaint has been investigated and
resolved to the customer's satisfactionResolved Down to Earth Gunite Pools — Abandonment/Fraud
resolved to the customer's satisfaction
We signed a new pool construction contract with Down to Earth Gunite in August 2008. To date, (6 months and counting) we have a concrete shell with tile on the edge and pavers lining the top...that's it! We have no plumbing or plumbing supplies, no Diamond Brite finish, no pavers or patio, no heater, no electical, no chlorinator, no vaccuum, no cover, and no response from Down to Earth. We have made formal complaints to every available Palm Beach County and State of Florida organization. An investigation is pending against Robert Milner (Guarantor) and Eddie Johnson sales rep and owner of Down to Earth Gunite Pools and Extreme Excavating. I advise everyone who has had a problem with this company to complain to the Department of Proffesional Regulation and Licensing Bureau. It seems Down to Earth Gunite's " MO" (mode of operation) is to write up the contract stating large amounts of money are to be paid upon specific stages of construction. They install about 2, 000 worth of materials and labor and you pay about 22, 000 according to the contract. They fail to bring supplies and materials as they skip around the construction process to get contract payouts. Once you begin to call requesting when they will be there to complete the next phase, you get the proverbial run around. Employees are well trained to lie directly to the customer and promise dates of construction which NEVER take place.Eventually, they ignore your phone calls...and lastly, their response is "sue us". They have made no attempt to make this right for us. Their employees are now answering the phones at Hogan Concrete Cutting...whose offices are located at Down to Earth Gunite's Ft Lauderdale Showroom address. (Interestingly, Hogan Concrete Cutting is now running the identical pool ad, listing the identical address and phone number as Down to Earth Gunite Pools had run in the past) I urge everyone to contact the Department of Proffesional Regulation and Licensing Bureau. I am of the understanding that there are currently 60 pools open under Down to Earth Gunite..SO...look at it this way...if he scammed 20, 0000 from each open pool...it would leave him a profit of...1, 200, 000 That's over ONE MILLION folks! Not a bad profit margin! I understand Eddie Johnson has lost his pool contractor license under the name of Down to Earth Gunite Pools...BEWARE of any other company he may be involved with!!! If anyone is interested in joining together for a class action lawsuit or perhaps a visit with WPBF news...please come forward.