Doteasy’s earns a 1.9-star rating from 32 reviews, showing that the majority of web hosting clients are dissatisfied with hosting services.
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illegitimate fees
On June 20th, 2009 my domain name expired with Doteasy. This was fine, as I was no longer using that site.
On September 8th, 2009, I was charged $22.54 to my checking account. The only email I received, said the following:
"Your Doteasy hosting account change of service has been completed.
Please note that a change of service may require you to re-publish your
website to your new server.
If you access your URL and can see your website but are unable to
publish to your new server, this may be due to DNS caching and
this problem is normal and will resolve itself within 24 hours.
If you are required to re-publish your website, you will see the
standard Doteasy 'under construction' page once your site has
been moved to your new server.
If you need assistance please feel free to contact us.
https://www.doteasy.com/ContactUs/
Or you can contact our Customer Support Center at [protected].
Our support center hours are from Monday to Friday, 8am to 5pm PST.
Regards,
The Doteasy Team
'Join the hosting revolution!'"
Now keep in mind, I had not changed anything in my account. I found the email odd; however, I figured that they had completely finished the cancellation of my account. I didn't give it a second thought. Needless to say, that was a huge mistake, as the charge unfortunately overdrew my checking account.
After complaining to the company, the following was sent as the reason for this charge: "...To continue your current web hosting account and services, there will be a US$1.95/month (12-month billing term) fee."
The last time I checked with a calculator, $1.95 x 12 does not equal $22.54. It equals $23.40.
Then the following sentence was also used as a reason for the charge: "If a reply is not received within 14 days of this notice, the default action is to continue your Doteasy hosting services on the Doteasy Basic Hosting plan to avoid any disruption to your website and email. The payment for the Doteasy Basic Hosting plan will be processed on the payment information we have on file."
Now this alleged email from Doteasy was sent on August 10th and August 17th, two dates that if you add 14 to, they still don't equal the date in which I got charged - September 8th, 2009. Of course this still doesn't explain the actual amount I was charged. Plus, how are they avoiding disruption to my website, when my domain has been canceled?
So, why would they charge me a "hosting fee"? What are they hosting? There is nothing to host!
Keep in mind, I am always very cautious about providing my account information online. If I purchase something, I never leave the account information on the site, I always go in and change it to the "Bill Me" option. Now, I would have done that with Doteasy; however, they don't give you that option. I have provided a print screen of their credit card input page. Keep in mind, this is the page that EXISTING customers are directed to. Please tell me if you see a "Bill Me" option or even a "cancel" option.
I want this to be a warning to all web designers or business owners, do NOT go with Doteasy. Nothing is easy about their company. The fact that they can't even provide a legitimate reason for the charge, is scary in itself, even scarier is that I can't get my checking account information off of their website. Good thing my bank is willing to do a dispute against their company and block any further charges from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
web hosting services - absolutely a nightmare experience!
Contacted DotEasy for web hosting services in early January. Signed up for hosting services at $10.00 per month. After receiving information from others who had bad experiences with this company, I cancelled my account within days without every activating web hosting. Later found out they had debited my credit card for a full year of service. Recontacted...
Read full review of Doteasy and 18 commentsAbout Doteasy
One of the key features of Doteasy is its user-friendly interface, which makes it easy for even beginners to set up and manage their websites. The company offers a range of hosting plans to suit different needs and budgets, including shared hosting, VPS hosting, and dedicated hosting.
Doteasy's shared hosting plans are particularly popular, as they offer unlimited disk space and bandwidth, as well as a free domain name and email accounts. The company also provides a range of tools and resources to help users build and optimize their websites, including website builders, WordPress hosting, and SEO tools.
In addition to its hosting services, Doteasy also offers domain registration, email hosting, and website design services. The company's customer support team is available 24/7 to assist users with any issues or questions they may have.
Overall, Doteasy is a reliable and affordable web hosting provider that offers a range of hosting plans and services to suit different needs and budgets. With its user-friendly interface and helpful customer support, it is a great choice for anyone looking to launch or manage a website.
Overview of Doteasy complaint handling
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Doteasy contacts
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Doteasy phone numbers+1 (604) 434-4307+1 (604) 434-4307Click up if you have successfully reached Doteasy by calling +1 (604) 434-4307 phone number 0 0 users reported that they have successfully reached Doteasy by calling +1 (604) 434-4307 phone number Click down if you have UNsuccessfully reached Doteasy by calling +1 (604) 434-4307 phone number 0 0 users reported that they have UNsuccessfully reached Doteasy by calling +1 (604) 434-4307 phone number
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Doteasy emailsscholarship@doteasy.com97%Confidence score: 97%abuse@doteasy.com95%Confidence score: 95%
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Doteasy addressSuite 210 - 3602 Gilmore Way, Burnaby, British Columbia, V5G4W9, Canada
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Doteasy refuses to release & transfer my domain unless I pay their "domain release fee." I initiated a transfer well in advance of expiration, but they locked the domain & didn't respond to my request for it to be unlocked until after it expired. Tech support has been useless so far. This company should be avoided at all costs.
They charge a renewal fee of $25/year or a $20/transfer out fee. No other provider in this industry has these fees. Stay away from this company, they will screw you over. You can get a domain renewal at other competitors for $8/year and no other competitor even chargers a transfer out fee.
Dot easy SUCKS. I had big problems trying to transfer / cancel a number of web sites that were hosted by them. Allobstaces possible putup to avoid a refund for their mistake. AVOID AT ALL COSTS.
Threaten them with their local trading standards, that's what I did.
Google for 'doteasy problems' and I dare you to use them !
I totally agree with you! I ordered my domain in January of 2009. I never used it, and figured I would let it expire, seeing as it was only for one year. I used my debit card to pay for it, BIG MISTAKE! This year, I was charged another 25.00, and at this time in my life, i cannot afford to give away 25.00. I emailed them that i had not authorized the money to be taken from my checking account and that I want it refunded and my domain cancelled. I received this email:
Hello Angela,
Is your domain gigabyte-me.com?
Your domain gigabyte-me.com had been renewed on 2010-01-14 because you had selected to enable the domain auto-renewal feature previously when you signed up on 2009-01-18. As a result, when your domain is near expiry, the domain auto-renewal goes into effect. Once a domain has has been renewed, it cannot be reversed as domain registrations cannot be changed or cancelled unfortunately. If you do not need the domain anymore, you will have to allow that to expire by itself. We can only help you make sure the domain auto-renewal function is turned off so that this won't happen in the future. Please reply with your Member ID and Password to let us know if you like us to turn off the domain auto-renewal feature.
Regards,
Anson
Doteasy Customer Service
"Join the hosting revolution!"
OK, they said I had selected for it to renew, and I never once entered my account preferences on that domain, I never even signed in until today! so how could i select that? Today a friend of mine, who is a web designer, told me how to access the account information. In there, nowhere was there a choice to have it "auto-renew". You see he asked for my personal information to "unselect" auto renew for me. Something I did not give, nor will I. I complained about this incident to ICANN and will dispute the charge at my bank, cancel my card for a new number, and all of this because Dot"easy" is a bunch of crooks!
I recommend everyone stay away!
Angela M. Shaffer
I had this exact same thing happen to me. I figured it was a mistake...a one time thing. Only I had them set up with my credit card and upon calling DotEasy they said they would refund my money if I faxed them a statement and and my credit card info. I also contacted my
But I have other domain names registered through doteasy that I have let expire. And they have just charged me yet again for two "change of service" fees for these two expired domains!
I have always been pleased with the service I got from doteasy...until now. This is ridiculous!
I will be contacting my credit card company and tell them to block all charges from doteasy. And I suppose I will have to find a new host and registrar for the other domains I still wish to use.