We purchased Dog Academy services five days ago. Within 48 hours they were contacting us to change "temporarily" from in-person training to virtual training while they located a trainer. But, reviewing terms of refund policy raises questions. If we agree to the virtual option and they never provide an in-person trainer any refund will be reduced for the virtual sessions used. Also, if they drag out the process past 30 days, no refund will be available.
Should we be concerned?