DK Hardware Supply
reviews and complaints

Merchandise sold by DK did not contain the appropriate two parts for the patio screen-door handle. Neither part had the necessary designed in slots for the included latch mechanism. This necessitated the order of a second door handle, delayed completion of the project, and an additional expense. It was a supplier packaging error but DK charged me for the part and its shipping cost without offering to get me reimbursed. Sorry DK you and your supplier could have done better. *** (Manager of Silver City project)

Email contact for order confirmation was not received, nor any subsequent emails. until it seemed the order was in question. Then I was advised that my IP was blocking their emails. I checked with my IP provider about this and he stated that their domain was a problem domain and therefore on his blocked list. He stated that he would look into the problem, and then after giving it more thought, I contacted him back telling him that I felt his business reputation and the customers trust was way more important than my need for an invoice. I dropped the situation, and several days later received the order.

What the photo showed was not what I received. I did read the description which reflected what was showed. However, at the very end of the description (I didn't see it until after the order was placed) said towel bar only. I called customer service and talked to someone in sales. They too read the description and assured me that the hardware should be included and that they wouldn't just send a bar without it. The item arrived and there was no hardware with it, just a bar! I was given the option to return it (at my expense). It turns out they don't even have hardware! Not what the photo showed though. I did find the hardware at Home Depot so I kept the bar.

Customer service scheduled the replacement part I ordered to be held at the US Post Office, despite the fact that I left no such instructions in my order. Then they claimed that I had submitted the request and the USPS confirmed that there was no such hold order on file. I also never received an order confirmation that my order had been sent. The tracking information was useless because the customer service rep didn't know how to navigate the USPS website when I was internet chatting with him. I had to trouble shoot everything myself. The company's website also indicates that they ship Standard Ground via UPS or USPS, but they do not tell you that it's at their election. Hopefully the product works as it is supposed to based on their website. Otherwise, I'm going to have my credit card company withhold payment and will dispute the charge. I will, however, never order from this company again and will find a more reputable retailer for my home improvement needs.

I but it a mirror bottom track on August 3 2022, online the fallow day I receive a email saiding they going to charge me more because the item is over the 8' on the email said they charge is 125 up to 175 on any order over the 8' so I called because I have a missing call from DK Hardware, when I was talking to a customer servicethey say they going to charme $375 for shipping and when I was trying to explain what the email they send me said she was talking over at the same time, she was acting like I was a Damm crazy so I said I want to talk to to manager they put me on waiting so when I finally get true he still wants me to pay $375 dollars for shipment on a bottom closet metal and the price for the part is $ 318 they using bad sales practices because they Sendmail one price on email and they want to charge me more than double the price over the phone, so please look when they said something because DK Hardware is a cheater it was my first time buying from this company but don't never ever recommend

Two experiences. First order was December , ordered five units of 12" Portholes. When it arrived, I received only one. They immediately sent out the rest of my order but my project was already delayed. Second was June 7. I ordered the same item but this time 10 units. I had to call them to process my payment and to tell them exactly that I had a problem with my last order and I don't want it to happen again and cause me delays. After weeks of waiting, no updates, no order confirmation email, no tracking info. I've tried to email them twice after I got a reply. They said my items will ship on July 11. WHAAAT? The agent I was speaking to when I paid for it said it's all in stock and ready to ship. Website also says it's in stock and can ship in 1 day. June 7 to July 11 is unacceptable if it is really in stock. Otherwise, the company is lying about the availability of their products. The reason I ordered from them is the availability of the product. Now I am delayed again with my client. NOT GOOD BUSINESS.

We placed orders from some door sweeps and astragals from this company, and while we used only 1 set of door sweeps the other products were not going to work based mostly on their websites descriptions and measurements. Not everything in the order was going to work, so we called and asked about an RMA to be informed that they charge 25% to restock products. We have been going back and for over 2 weeks now on trying to get a "manager" to approve waiving the fees since we did not use the product - their website hails them as one of the top 10 customer service oriented businesses in Florida. I would laugh at that, because at best, their deceptive in information they provide and use small print hidden on their site to charge customers - their RMA policy is written, "to encourage customers to purchase products they intend to keep." I intended to keep products that I could use - so it's a bit confusing, to say the least - I did purchase products I did not intend to keep IF THEY WORKED, OR FITTED, AS DESCRIBED. I wouldn't do business with this company if my life depended on it anytime in the future.