this 'company' direct marketing inbound telemarketing merchants has been charging me around £19 since may 2010 (the date of last availabe credit card statement, it might have been charging me even before). I dont understand what is it that i am being charged for? It is logical to expect that i may have used it once, but after that it has been charging me every month. Could you please help me in this regard as to how i should claim back my money and stop the unauthorised transactions. this is completely not acceptable.
I have attached photos of the recent transaction and the estatement from may 2010, deleting the irrelevant bits.
The complaint has been investigated and resolved to the customer’s satisfaction.