The complaint has been investigated and
resolved to the customer's satisfactionResolved Digicel Flipbook 2d Animation Software — Stay away from this animation software!
resolved to the customer's satisfaction
DigiCel FlipBook 2D Animation Software
I'm an animator and purchased this software for a feature I was working on. The problem is that I had the software on my laptop and the laptop crashed and burned so I purchased a new one. However when I went to reinstall my software it would not allow me to do so. I contacted Kent at Digicel and was told that to put it on another computer I would have to re-purchase the software key, which is a load of crock. I couldn't believe it. I have never heard of such a thing and was shocked. Although their end agreement states that you can install it on one computer, most including me would assume that if you removed it from the one you had it on and purchased another then you should be able to reinstall it on that new "ONE" computer. Even Microsoft allows you to change/upgrade computers. That is not the case with Digicel. It seems to me that Digicel only cares about their bottom line and not customer service/satisfaction. I decided that I no longer wanted use this software or have anything to do with this company. So I upgraded my animation software elsewhere. So in the meantime I decided I'd just sell my copy and be done with it. However, when the guy I sold it to contacted Dicgicel about a getting a key he was told that it was illegal for me to sell my software to him and that if he wanted it, to purchase it directly from Digicel. Another load of crap where Digicel's bottom line is all that matters. I would not recommend this software or company to anyone who wants to do 2D animation. If you want a good package that doesn't penalize you for upgrading your laptop/computer then go with TOONBOOM STUDIO, POSER, MAYA or better yet, if you want a free one, then use Blender. I wasted a $100. on a disk that I can't use without coughing up more money to Digicel. I think not.