The complaint has been investigated and
resolved to the customer's satisfactionResolved Diamonds International — fraud
resolved to the customer's satisfaction
On january 25, 2011 my husband purchased a diamond necklace from diamonds international in costa maya, mexico store number 723. He was told and given an appraisal form which confirms what he was told by the sales lady. He was purchasing one diamond necklace set in 14 karat white gold, the cut was round brilliant, carat was 0.95, color g, clarity s.2, valued at $2, 370.00 us dollars. When we arrived home after vacation I took it in to our local jewler who is a trained jewler and gemologist (g.I. A.) for him to complete an apprasial. His appraisal was the follow: diamond pendant is 4 prong basket style with attached v bail. Pendant is suspended on 18" link chain (1.2gr). Diamond measures 4.82 x (depth) 3.04mm. And has large feather across edge of table. Qualities cut round brilliant #3, color g-h clarity i1 and carat weight.44 carat. Value excluding any taxes $985.00 for the pendant and $275.00 for the chain, total $1, 260.00. This appraisal was performed on january 28, 2011, I attempted to contact diamonds international and all I was able to do was leave a message. No one contacted me back. I called on january 29th, 2011 and they were closed, I called on jan 31, 2011 and they were closed. Finally on febuary 2, 2011 I was able to speak to a paulina, she confirmed via the phone that I had purchased a.95 carat diamond necklace because that is what the appraisal form from diamonds international stated. I told her no, this was fraud and false advertising and I wanted a full refund. She said she would have to contact a manager and get back to me.in the mean time she needed an appraisal in writing with a business card from my jewler. On feb 12, 2011 I faxed and mailed the appraisal form to paulina and while I waited for the appraisal to be completed I also contacted our credit card company (gm card).in the beginning they were all willing to help, but once I sent them the appraisal form, they didn't like the wording on it. They wanted all the paragraphs placed in their wording. Why didn't they tell me that in the first place. I called diamonds international daily wanting to know what was going on, never got through to anyone, I left numerous messages and sent a complaint letter. Finally I received a phone call in late feb from paulina and she said I needed to mail back the necklace, I had to pay to mail it back and she told me to make sure I placed insurance on it. I asked to be reimbursed for shipping and insurance and she said yes she would. I mailed back the necklace the very next day. I waited four days and called, didn't get through to paulina, I left a message, she called back and said she hadn't received it yet, but the mail went through a couple different departments before it came to her. What I found was interesting, the company claims to have their headquarters in new york, new york. I mailed the necklace to new york. Paulina claimed to be in costa maya and just the call center was in new york, what a joke! It's march now and paulina said she needed to send the necklace to the costa maya store where it was purchased to ensure that yes I returned the necklace I had purchased, this process took the entire month. I called and emailed daily as the credit card company was on my case to pay my $2, 370.00 bill from january. I thought credit card companies were suppose to assist in situations such as this but they do not. Time to find a new credit card company. Finally on march 29th 2011 I received an email stating my full refund had gone through, it was in spanish so I am not fully sure if it did go through, the credit card company has not seen it yet. I asked paulina for an approval code to give the credit card company and she wasn't able to do that. So I am still waiting for a refund. Please do not purchase anything from this company they are out to screw people over and screw them over good.