Inspectors / supervisors
I have been working for a company called Incredible Connection for 8 years and decided to finally retire this year on April 15.
I then served my one month`s notice to the the company and officially stopped working for them on May 15.
I get paid on the 25th of every month; how it works is that if you work the month of April for example, you would only receive your salary on the 25th of May. When that day came I was not paid and my previous branch manager assured me that it was just a slight misunderstanding so she assured me that she will rectify the matter.
After one month of waiting for her reply via e-mail she sent me an e- mail with my payslip attached to it saying that I was paid at the end of May so the first thing that came to mind was why did they pay on the month end and not on the 25th which they have been doing for 8 years?
I queried this information with the bank by getting statements to prove that no such money was deposited into my account.I then noticed another discrepancy on my payslip; the account number on it did not match mine at all. I then sent an e-mail back to my previous branch manager stating that and demanding to be informed about who this account number belongs to. That`s when she basically got fed up with my problem and turned her back on the matter.
I was feeling discriminated against, violated and robbed at the very same time because I kept thinking in my head that I gave up 8 years of my life to this company, made them millions of Rands and this is the thanks I get? What came after was my trip to the Department Of Labor. My first impression of the place was not good at all. I immediately picked up a vibe of people who don`t take pride in their work just by walking through their doors but I decided to see it through and keep my composure for as long as my case remained open.
When I eventually got a chance to open up a case against my company I was assisted by a lady by the name of Natasha Kene. My case with her started smoothly, she noted that I was not payed by my employer for 2 consecutive months and made a report according to that. The very next week I got an amount in my account from my employer but something did not quite add up. Since there were 2 amounts outstanding I checked my payslip to see what the amount was and saw that it was a little over R4000 on that payslip yet the money that just got deposited into my account was just over R3000. I sent Ms Kene an e-mail that very same week stating that this had happened and if my company told her when I could expect the rest of my salary. Ms Kene did not reply to any of my early e-mails sent to her which was very crucial for her to do, I eventually got a call from a Mr Hlubi Ngamlana and was assured by him that the case would be resolved.
Mr Ngamlana is an Investigating Officer who has very little time for his clients because he is forever attending courses outside his work premise which is another reason why my case took so long to resolve. Personally, I think these people try to find any excuse to leave the office so that they don`t have to put up with all the work they have to get through. Anyway, Mr Ngamlana also did a half done job due to the fact that he confirmed the salary that was deposited into my account was in fact my notice period money but then neglected to follow up the initial salary of April that I came in complaining about. Not only that but when I sent him an e-mail which was very crucial for him to reply to at that time because it had the outstanding salary payslip attached to it showing him clearly that this salary had not been paid yet; he just went ahead and closed the case like I was pleased with the outcome. This was very frustrating because he kept postponing my meeting up with him face to face; that was the only way he was going to understand that this case was far from over. What he in turn did was make me fill out another case form bringing me back to square one, I thought to myself..."Why do these government officials get so much training when they don`t even know how to implement those skills in the workplace?" My life had come to a dead halt because of incompetent staff!
Then, just when I thought things could not possibly get any worse, Mr Ngamlana introduces me to a Primrose Maimane. She treated me like she was doing me a favor, was very condescending and was even making a mockery of my birth name. I was in disbelief...I had to just sit there and keep my composure because at the end of the day, all I want is my money...that is it. The last thing I needed was to rub anybody up the wrong way but enough is enough. A couple of weeks go by then I get a call from a woman by the name of Sandisa Sankobe, this woman is not only unorganized but she is also very ignoramus due to the waste of time she put me through. Now her job was to pick up where Mr Ngamlana left off by getting my company to give me my outstanding salary. I gave her all the information needed including 5 months bank statements, payslips and all. This woman would call me and talk to me about other people`s cases rampantly not knowing that I am not even the client in question. When I asked her about my case she said she was waiting for the IE5 forms to be submitted by my company giving the D.O.L proof that I was paid. Two more weeks went by then I was wondering when she would brief me on my case because two weeks is a very long time to leave someone in the dark about their salary.I called her and she told me "didn`t you get my e-mail? I sent you the proof that they paid you already!" JUST LIKE THAT!
I then demanded that she resend that proof to my mailbox thinking to myself if this did really happen then why have I not seen any deposits into my account. I read the e-mail she sent me and it turns out that this woman was stupid enough to have re-investigated my closed case that Mr Ngamlana had already concluded. To prove that she never reads her e-mail, her stupidity told her that she should mail a letter to my house stating that my case has now been finalized because in her head, she did an excellent job and deserved a pat on the back!
That was the last straw...or so I thought it was. I immediately tried to get a hold of her supervisor, a Mr Vincent Domingo; to see if he would be able to get through to her. I first sent him an e-mail which obviously was never read because that is NOT what people at this department do at all through my experience with them. I then proceeded to try and call him; I swear I have NEVER been disrespected by anyone in government like that before which is why this sort of behavior needs to be exposed as much as possible. At the end of the day it all boils down to the corruption levels being way to high and thinking that it is okay for them to conduct themselves in this manner. What this department needs to understand is that it is defeating the purpose of its existence by letting corruption reign supreme in the workplace and I for one will not stand for it especially if we as South Africans are helping them stay in business with all that tax money we pay around here...it is just simply unacceptable behavior!
Uif claims
Good Day.
I would truly appreciate feedback in regards to payment for my UIF claim. The duration of my maternity leave was January - March 2016. After receiving correspondence from Uif in regards to a document that went missing we provided them with the relevant documentation again. I received correspondence that the documentation was scanned on the Uif system on 13 July 2016. On 21 July my agency followed up and we were informed that they require an amended Ui19 form. We submitter the requested form on 26 July 2016. No payment or correspondence was received up to date.
Kindly assist in this matter..
Thank You
Kind Regards
Anna-Marie Hansen
ID [protected]
Email: annamarie.[protected]@partner4life.co.za;
annamarie.[protected]@ gmail.com
I apply for my UIF 23/10/2019 then they say I must come back after 2week and I give them all the documents, When I come back they sad my documents are missing I have to re submit the documents I did that and they say I must come back after 2weeks, I did that and they told me that the Port Elizabeth office are slow I have to come back again after 2weeks I did that still the blame was on Port Elizabeth side, they told me to come on the 2 January 2020 I did so and they tell me to submit the payslip I did so in that same day they say after 2weeks I have to come and check I did that the old same story of Port Elizabeth came back again and give me 2weeks again I did go the story is the same until now .
KIDDLY ASSIST IN THIS METTER BY CHECKING WHAT IS WRONG
THANK YOU
KINDLY REGARDS
PETRUS NDLEBE
ID [protected]
CELL [protected]/[protected]
EAMIL ADRESS: ntombesizwemali4@gmail.com
Payment
Today is the 11th day n I am yet to receive my payment. Y is it when they get the money its without hussles n yet having to pay it back its too much of a mission. Pls just stop stealing people's hard earn money in the name of a none working fund until you can come up with a working method coz the ones in place do not work
Good day I was at the labour Centre in Alberton going to sign and I could not be allowed in because I was carrying a 2 weeks baby and there were a couple of us and other pregnant women as well. We we ask if we are going to be assisted we were told kids are not allowed inside and we were just standing with no assistant. My question is that with whom should we leave this kids with. What happened to Batho Pele principles of when pregnant women and women with infants stands in a long que without a clear indications of what should be done.
Non payment of uif
I have being struggling since Jan 2016 I have being to the UIF office back and forward then I get a sms money will be in 7-10 days when I go to check at UIF there is always a problem..When I signed up for my money I asked them can the money be paid in to the account my salary went to and they replied yes although it's not my account this was in January 2016.. I went back to sign and every time they tell me to come back after a month..
Then they tell me after5 months account must be in my name so we changed it to my account..Once again I received sms money will be paid to my account 7 to 10 days so I went back to them to find out payment has being cancelled..And this is after 2 Supervisor has assist me..
Please if someone can assist me all this happened at the Brakpan offices...
Really do they know what they are doing !?
I did ask the supervisor who can I contact doesn't seems like they can assist me, his reply he is not allowed to give me that info I am his client and he must assist me...REALLY BUT HE CANT
Since January 2016 and it's almost July 2016
Hendrik Dyzel
[protected]
[protected]@gmail.com
Non Payment of UIF
I had a problem in 2014 when I claimed the UIF and they paid me only once because I was employed already when they paid. This year again I went to claim and only to find out that because of the issues in 2014 Data captures ended up capturing the incorrect employer information that has to be removed now. When I ask at the Dept. of Labour how can this be...
Read full complaint and 17 commentsNon payment of UIF
Since February 2011 I'm trying to get the department to pay out my UIF. I was not working at the time, and is still not working. I received a traveling allowance of R300 in December for attending a meeting in Pretoria at the church to discuss my feature. The UIF Commissioner says that disqualifies me for UIF. The people in the Bronkhorstspruit office won't help me because I said I will get legal help to solve this matter. The people in the Commissioners office is promicing me for almost 2 months that the commissioner wil contact me, they will not let me speak to him.
I don't know where to go, I'm jobless, have a wife in a wheelchair and a baby boy of 2years old. Can you please advise me what to do. I urgently need the mone. They owe me +/- R32000.
Please help me.
Yours Sincerely
Andre Oberholzer [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Mbuyiselo Eric Matsebula
I have applied for my UIF in July 2021 online, only to be told in September after calling your call Center that I needed to forward documents.
How is it that the website where you apply doesn't have the enabler to attach documents, and why is the information incomplete and only after calling the call center you given the email where you need to forward your required and relevant documents.
I got my 1st UIF paid on the 2nd of November, discovered late through call center that I need to do continuation of benefits. on the 1st of December I applied using continuation of benefits, I got an SMS that read "Your application would be processed within 5 days. today is the 29th and status is "Sent to paymaster".
I decided to go to Department of labor in Boksburg CBD on the 23rd December and was told through the security I need to sign there. the staff doesn't time to interact and explain to us, is this not part of their duty? why make us talk to security not even get into the offices talk to staff? I filled a form and was given a duplicate form to take home, to fill in and bring back on the 27th January. Mean time December no payment was made.
Given the above its clear the system is so poor inadequate and meant not to assist, but to frustrate and discourage us from requesting access to money we contributed so it assist us during our time of need. I have in the process made more than 6 calls to your call center without tangible solution other than they are escalating and nothing over happens. I'm still without my December benefit.
I don't know what else to do
Regards
Mbuyiselo Eric Matsebula
I'm from pietermaritzburg My name is Anand Seethal I was working for Southgate Build It for over 6 years ...during lockdown in 2020 I was at home for 2 months ..April and may 2020
My employer applied for the relief benefit, , to date I haven't received a cent, , he however loaned the staff money which was deducted from our leave pay
This year due to the unrest I'm at home now for almost 6 months without an income
The cinvious dente hotline [protected] is of no help at all..during my numerous calls to them I found out that my covid relief funds money wasn't released due to banking verification by my employer, I spoke to my employer ..says he cannot assist because he has had transfer issues with the previous owner of the shop. I don't know why we as the workers should be affected, , because of his neglegence, ,
He has owned this franchise for almost 8 years surely he should have sorted out his legal issues, ,
Furthermore I was informed by the hotline i.e. [protected] to go to department of labour to explain my plight, , I went to this office and I was told that the department of labour cannot assist as they have nothing to do with the relief funds please assist as I'm running around in circles
Hi There,
I applied for UIF in 2017 May as my contract was expired, i haven't received any fund since i applied. I wonder how can i maintain a bank account when i have no job for months and how can i claim my UIF.
How will i come to UIF branch again and again when i have no job?
UIF purpose is to get some money when i become unemployed but i never received UIF amount in my life, i paid lot of UIF and i lost my Job several times .
So why people should pay UIF if they don't get back UIF for ages? how unemployed person should survive if he doesn't receive UIF amount?
Who eats my UIF amount if i can't claim?
Regards
V Konduru
In January 2017: I went to the Soweto Labour Centre to apply for UIF. I was informed that I did not qualify due to the fact that I had "voluntarily resigned" from my employment with the NYDA, a long time ago, April 2016 and it was reported like that by the NYDA on the DoL system.
(Just for the record, I had never at any point submitted any letter of resignation to the NYDA).
I the appealed to the DD : LOC Ms A Moeng, who subsequently confirmed with me on 11/12/2017 ~ Ref: 02/10/17, that the employer had completed the UI 19 form and UI 2.11, copies of which were sent to me and I told I could therefore apply for UIF.
16 December 2017: I went to the Thusong Services Centre to submit my UIF application and all the required documents, including the UI 19 and UI 2.11.
31 January 2018: I received an email from a Mr Monyepao John Chueu, Beneficiary Services. This was to inform me that my UIF Application had been declined in terms of Section 17 (2) of the Unemployment Insurance Act.
01 February 2018: I submitted a Notice to Appeal as per Section 37 (1) read with Regulation 8 (1).
07 March 2018: To date, I have still not received any information on my Appeal application.
My life and that of my family is being seriously negatively affected by this long and unresolved matter on what I am legally entitled to, my UIF contributions and other benefits.
Could you kindly help me.
Kind Regards
Lawrence Molatlhegi Ntlokoa
Telephone: [protected]
I applied for UIF in 2017 April, still, i haven't received my unemployment fund. This is not making sense and it's pointless to take uif every month from
employees.
what is the update here? it's been ages...why did you people take my money with name of UIF?
I applied for maternity benefits and uif back in march 16 2016 how ever waa told that i will recieve a text message within 35days and i should just bring a checklist and the babys births certificate. that did not happen i than went back to dep of labour in june in Ec where i gave birth i was than told the lady that was deling with my application did not submiy all the documents she only submited bank details and i should go back to western cape ...i than went to capetown in july where they said all my documents are lost and the lady who was assisting me does not work there any more..i should go back to Ec where i gave birth ...please investigate as i do not have mony to go up and down.
my number is [protected]
Maternity Leave claim
The services I got from the Department of Labour is very very poor . I visited their offices to collect maternity forms in August 2016 and summit my forms on the 21-10-2016 then I was told to come back on the 23-11-2016 ok no problem I came back now they are telling me that they are still busy with the papers from my employer which I emailed in August and September I must come back next January 2017 December is fully booked . Like really how do I survive I'm only getting a 3rd of my salary I have accounts to pay food to buy a new Baby who needs so many things, why are we treated like this I'm not happy at all or maybe we should expose them to the media so that we can get better services this is wrong very wrong .
Here is my Case No : [protected]
And my Cell No: [protected]
I hope someone will help, thank you
I was dismissed at work in July 2015, and immediately on the 24 July 2015 I reported to the labour centre to apply for my UIF but on different occasions I was referred back to my three different previous employers for a UI19 forms to be filled.And only managed to complete my application in 2016 February due to the delay in UI19 forms from employers caused by labour centre officials not supplying me with all relavant information pertaining documents needed and by not requesting for UI19 forms from my employers all at once everytime I visited the centre to complete the application.Then in march 2016 I reported to the labour centre to sign, but was told my application is not on their system, I gave them the proof of application, then was asked to re apply then launch a complaint against the consultant who was assisting me. In April 2016 I received an sms notifying me of the rejection due to late Application, then I launched the notice for appeal in April, and was asked to report back after 90 days. In July 2016 I went back to the centre and was told to give the application some time for the outcome of the appeal to reflect on their system, and in their system it also shows that I have a UI19 form from my recent employer outstanding of which I have a proof it was submitted with other documents, I therefore re submitted the form but till date I'm still waiting for the outcome of my UIF. It's been over a year since I was dismissed at work and 7 months since my application.
Please assist I'm loosing my patient in our welfare system service delivery, frustrating 7hours excise standing on long queues since last year and as south African citizen, and an employee whom contributed towards the UIF for over 10 years I deserve my insurance payout, still unemployed, have creditors and debts to pay and a family to support.
Kind regards
Samuel Mathevula
Email: mathevulas@hotmail.com
Mobile: [protected]
ID [protected]
Case no:[protected]
My children were searching for DD 93 yesterday and came across a company that has a lot of fillable forms . If others need to fill out DD 93 too, here's http://goo.gl/fwqro0.
Am Asanda Bradley a student at university of Johannesburg, last year i was retrenched by a company i was working for. It was October and by November I applied for my UIF, I was told to come by December and by December i was told that it was still on process. By January i was told the same thing and told to come back again on February. I was surprised to be told by a supervisor in Mount ayllif that my application was not scanned by the lady that helped me and she told me that they had no choice but to restart my application by February. Last month (june)i went to Mount ayliff again to check and was told the same thing, i am convinced that Mount ayliff officials are not doing their job, they pretend to do it while you still in front of them and the time you leave their offices they drop every thing down and only remember it when you come to check your application. It is sad because these people are getting paid for sitting and chatting in their offices . I fail to understand how and official can fail to scan an application form for 9 months, is it so difficult or they are ignorant and incompetent? .Can someone help me before department"s name is brought to disrepute because of incompetent individuals. My id number is [protected], personal number [protected]. I applied at Mount ayliff in the Eastern cape.
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