Del-Air Heating, Air Conditioning, Plumbing And Electrical review: Unethical and Incompetent

Our a/c unit suddenly stopped working, so we called Delaire since we have a contract with them, and they have worked on our unit since our home was constructed less than 3 years ago. They sent technicians Gavin and Ronnie, who supposedly assessed the problem. They concluded that our drain line was clogged and showed us a photo of a system that appeared never to have been cleaned. Interestingly enough, my husband cleaned the line last week. In my opinion, the technicians just used the same photo of a clogged drain for every house they went to. They insisted the line needed to be cleaned, so $300 plus later, the system was working, but only for a very short time. The following day, it stopped working again, same problem. I called Delaire, and William S presented.. It was immediately noted that the “float was not operating correctly.” This is the SAME float that the technicians (Gavin and Ronnie) the day before said was working (and that they put on my invoice). We were then advised by William S. that our unit needed a new “2 pole amp.” Then we were told by William S. that we needed a new capacitor. Almost $500 later, we thought our issues were addressed. We had growing concerns about the inconsistencies among the three Delaire technicians (Gavin, Ronnie, and William S.). I decided to call another A/C company to evaluate the Delaire job. With that being said, our A/C unit does NOT run on a two pole switch…Delaire LIE! When I called Delaire, I was told this is the “terminology that they use.” - DELAIRE LIE! The capacitor was NOT installed correctly-DELAIRE LIE AS WILLIAM S. SAID IT WAS INSTALLED. It was left hanging, and it would have caused irreversible damage. William S. left brackets and bolts on the outside of the condenser. Our new A/C company properly installed the capacitor. The sole thing that Delaire technicians Ronnie, Gavin, and William S. did was babble to us in a/c technical jargon/bs. IMO, It was as though they had been trained to BS customers and scam them. I will never, ever allow Delaire onto my property again. My goal in writing this review is to expose Delaire’s unethical practices, which I believe constitute a scam, as well as their technicians who tow the line by screwing customers.