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I scheduled my annual maintenance in January waited all day and no one showed up at the end of the day I got rescheduled. They did the same thing on the schedule date and rescheduled me for a third date which the didn’t show up for. Finally spoke to a person and a technician finally came out. They said my coils were linking and I decided to upgrade my units with a 10 year Service plan. They installed the new units and told me the circuit breakers needed to be changed out and someone would be out the following week, no one contacted me. Shortly after the install I started having problems with my units would go offline. I had technicians out 5 times and had the same problem. They finally decided the problem was the circuit breakers that they never replaced even after that it took over a week to get someone out to fix it. If you can ever speak to a person or manager all you get is empty promises and no follow up. If you try and speak to someone you only get AI and excuses. Worst experience ever
Recommendation: Find a different company
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Logan Services, Inc., A/C and Heat
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I should have read all reviews and complaints before hiring this company. I hired this company to check out why my thermostat shuts down when I bake at a higher temperature. So when my thermostat shut down again on July 14th, I called and a technician and a sales rep arrived. They checked my system and told me that my dual capacitator needed replacing, and sold me a dual capacitor replacement for $340.00, but that would not guarantee that the thermostat would act up again at high temperature baking, and we discussed moving the thermostat to another area, which I agreed on. For that job I paid $800.00 up front, and someone was to call the following morning to set up an appointment; unfortunately nobody called! Now getting a technician to come and perform the paid work was frustrating with multiple calls, answered by AI, and after a run around, 2 technicians showed up 5 days later. I had no printed receipt nor an email showing what I paid for; to see that I had to set up an account, and the accounting was not clearly documented. Anyway, two techs arrived on July 19th at 10am and were at my house until 8:30pm, when a third technician showed up to finished the work because the other two didn't know how to get the system started. The one tech was only 3 weeks with the company and had no previous training and was now in charge of guiding a tube from the attic down inside the wall were the thermostat was to be moved to. In the process he punched a large hole through my wall into the hallway; and to top it off, he didn't connect the wiring correctly and the A/C didn't work. The other technician climbed now into the attic to fix the wiring issue, because the wires were reversed; I am lucky It didn't start a fire. Things still didn't work, that's when a third technician came to fix whatever the other two techs couldn't do. when they finally were done, I was told that they would inform their office to send a person to fix up the hole and patch up the damage. Well, again, nobody called and I have been trying to get a person, not AI, to talk to, for several days and multiple different times per day, but when you finally get a person they try to connect you to someone to get approval but that person never answers the phone.
DON'T DO BUSSINES WITH DEL-AIR!