Del-Air Heating, Air Conditioning, Plumbing And Electrical review: Disappointed and still need help!

We have been long-time customers for 20+ years, and the quality of service is horrible. Getting a hold of an actual representative instead of AI is challenging. The customer service regarding technicians is disappointing. We have the maintenance plan and maintain it each year. Every other visit, a sales rep tags along, trying to scare us into purchasing a new product or needing a new unit. Last six-month maintenance was completed in May 2026, and not even a month later, our unit was leaking water and going into the bedroom. We called Del Air, who came out and said that because it's not dripping right at that moment, they flushed the line and said it was okay. Not even an hour later, the unit is leaking. The tech acted as if he didn't want to be there and did the bare minimum.