I subscribed to DeeVid AI expecting a monthly plan, but I was charged for an annual subscription instead.
Immediately after the payment, I contacted support and requested a refund. I have not used the service at all. Despite this, my refund request was denied and I was only offered credits.
There is no proper customer support channel except email, which makes it difficult to resolve issues in a timely manner.
This transaction is currently under chargeback dispute with my card issuer, and the case has also been reported to consumer protection authorities.
I believe this situation reflects unclear billing practices and poor customer support, and it raises serious concerns for potential users.
Claimed loss: $130
Desired outcome: Full refund of the charged amount
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