Deck and Drive

I went to Deck and Drive in April to get pavers installed for my driveway. We paid around $4310 for the job and got it done in May. However, the pavers were not installed until after July 4th. On 9/2, I emailed the office to follow up on phone calls I had made asking them to come out & fix several cracked pavers & some that were separating from the side. I attached photos of the broken pavers. Since then, we have been calling or emailing the office every few months to ask for repairs to cracked & broken pavers. They always say it's the last time, but it never is. We had the previous owner come out to take a look at the driveway, as well as the new owner. They assured us they stand by their product & would make any repairs needed. However, when I called the office on Tuesday 1/3 to let them know about several cracked pavers, the receptionist informed me there is a repair fee of $4,000. I told her no one has ever charged us for these repairs, and asked when was this policy started. She told me it was always their policy but she would have someone contact me to let me know about the repairs. Their field manager emailed me on 1/5: "Unfortunately this job is no longer under warranty. We will gladly come out and do any repairs, but would have to be under a new contract, with a minimum of $4,000 worth of work. Please feel free to reach out to me if you would like us to send a new proposal. Thank you!" I replied that I would never pay them anything, especially $4,000 for a job that was never properly done & has needed repair from the very beginning! I am asking for the assistance of the ComplaintsBoard.com for either a full refund or a complete replacement (entire driveway ripped up and reinstalled).