The complaint has been investigated and
resolved to the customer's satisfactionResolved David's Bridal - Portland, ME — I will never walk in any David's Bridal again!
resolved to the customer's satisfaction
My daughter recently got engaged. We drove 60 miles to the closest Davids Bridal which was in Portland Maine to shop for bridal gowns. We then went to the racks of gowns and chose one she wanted to try on.
While we were headed to find someone to show us to a dressing room with the dress in hand, an employee approached us and asked if we were working with a "consultant". I said, "No, but I was looking for someone to help us." The "consultant" then rudely informed me that I should not be taking gowns off the rack unless I was working with a consultant. She then told me she would take the dress (she took it right out of my arms) and that I needed to go to the front desk and see if there was an available consultant as they took walk ins but only if they had someone who was available. I went to the front desk only to be told that they were very busy that day and that the next available time was 2 1/2 later. By this time I am embarrassed, angry and just wanted to get out of there. By now I am so mad I told my daughter we needed to leave as they obviously did not need our business. We left, I then called the number on a brochure to speak with the manager but that number connected me to a store in Nashua, NH. I explained the situation to the person on the phone and asked for the number to the store in Portland, ME, she put me on hold and never picked back up.
I WILL NEVER MAKE AN APPOINTMENT, NOR WALK IN ANY DAVID'S BRIDAL AGAIN. If you plan on going there make sure you have an appointment!!!