Dave & Buster’s

My family visited this D&B in Ontario, CA on Friday 7/14. Between 8pm - 10pm. We accidentally left our credit card and was not able to come back yesterday to pick it up. We noticed our account was withdrawn $300 from D&B on 7/15. We stopped by today to pick up our card and speak to someone. We were told the card wasn’t there. 

We didn’t drop our credit card it was given to the staff. Very unprofessional and disheartening. We work really hard for what we have and it’s very unfortunate. 

I saw a commercial about Dave and Busters on Monday advertising their hot chicken wings. I recently had Breast cancer surgery and I am currently receiving chemotherapy treatments and I thought I will leave my nice warm house and travel to D&Bto get some of those hot chicken wings because they looked so good on the commercial. I drove to Ontario Mills to D&B. I set down at the bar. I waited several minutes for a bartender to take my order. There were 4 bartenders at the bar. Finally a woman came and took my order. It took a while for order to come, when she brought it the celery was wilted, I tried to eat one but I was too soggy. The hot wings were lukewarm and they were not spicy. I had to wait 15 to 20 minutes to get an extra ranch dressing. My experience was deplorable. I didn't add a tip . I thought D&B was a nice eating place but now I am disappointed with that restaurant. What can you do to regain my confidence in your restaurant?