Cutiebest review: Eye palette

Hello,

I ordered an eye shadow pallet on the 18th of April, and am yet to receive delivery. The name of the product is the Violet Voss Holy Grail 20 colors Eye shadow and the order number is 4700407. The seller of the item is cutiebest. As it has been two weeks from tomorrow and it's present I am soon due to give, I would like to know when it would arrive and if compensation is available for this disruption?