The complaint has been investigated and
resolved to the customer's satisfactionResolved Custom Silk Creations — Product never received
resolved to the customer's satisfaction
I ordered flowers form her on 25 Jun 08 after receiving an email from her telling me that I can pay a rush fee and have a 5 day turnaround. I payed the extra fee and heard nothing from her until 1 week later when she called me to discuss the flowers I wanted. At this point I expressed concern about the turnaround time- she told me that she would finish my flowers the next day and email me the pictures in the morning and as soon as I told her they were what I wanted she would ship them out that day.
I did not get the email and when she final responded to me a week later she told me she would resend the pictures. I don't understand why it took a week to respond to my emails saying I had not gotten the pictures. When I did get the picture the only picture she would provide was the bride bouquet. I sent her an email and she told me that the brides bouquet is the only one they send pictures of and when she sends the flowers the rest of the flowers would be pictured on her website. I told her to go ahead and send them.
One week later I got on her website and live help was available- I typed in that I was really concerned about my flowers as it had now been over 3 weeks since I had ordered them on a 5 day turnaround. The person on the other end told me that my flowers had been shipped out that morning. I asked about my rush fee and was told that it had been refunded to me. I went into my credit card account and looked and there was no record of it. I sent another email telling her that there was no refund on my account and asking for a reference number for this transaction. I was later sent an email with he transaction details-showing that it was not processed until hours after I was told it was already done.
Later that night I got on the website to see if my pictures had been posted- there was one set that could be mine- except the colors were wrong, and it is missing the MOH bouquet. I specifically told her in the original order (which thankfully I kept) and when we talked on the phone that the men would be wearing black suits with navy vests/ties, so we needed white flowers. She came back with a really nasty reply telling me that she did not change the colors of the flowers arbitrarily and this is what I asked for. I forwarded her the copy of the order this plainly stated that I wanted white bouts. I stated on several occasions that this all could have been avoided if she had just sent me this picture before she sent out the flowers as I asked her to. Mistakes are made- everyone makes them, but she will not admit it- even when proof is presented to her.
She continued to be extremely rude that I was getting what I asked for. I continued to ask how we could make this right. She sent me several other emails telling me that I was getting what I asked for. In the mean time I called and talked to my credit card company about my options. They told me that if it wasn't what I ordered and I could show that I could dispute the charge. I wrote her back and told her this and she threatened to file a fraud charge against me for theft of services. I called my credit card company to ask them about this and they told me that there is no way she can file a fraud case against me as long as she does not deliver what she promised, and with the emails I have this would be no problem. In fact if she does file a fraud case against me I can file a case against her for defamation. I wrote her back and told her this and once again asked her to just make this right without having to get the credit card company involved.
She refuses to respond to me anymore. I hope that you are smarter than I was and do a little research before you order flowers from her. She has a terrible BBB rating- and there are several other blogs about problems that have been had by her. It would have saved me a lot of stress if I would have done any research on her before I ordered my flowers.
I have all the emails to prove what I am saying and am not concerned at all about the fraud case she says she is going to file against me. If you have ordered from her and are having problems I hope you kept your emails too- if so don't be afraid to dispute the charges.
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