Crackle
Reviews and Complaints

Movie stops after a commercial break and goes right back to the beginning or resets the app entirely . We have found that what we have to do is fast forward through the commercial breaks which means pausing the movie every once in a while to see where it's at and then when the commercial stars to commend you fast-forward over where the commercial was going to play then a commercial plays in the movie resumes otherwise it doesn't work at all. There is a great amount of commercials which is to be expected but it does seem to be a bit too many. But the thing that's the most frustrating for me is that it reverts back to the very beginning of the movie and sometimes cancels out of the app altogether after a commercial break. So now it's pause look and fast-forward the movie it has to be well worth my while I'd rather watch Hulu which has commercials but nothing to the ridiculous extent that this one is.

making this company specific it isn't it's all of it. so many commercials so long so many obnoxious repeats I cannot sit through anything
you may run commercials to keep it free, but you will lose viewers
I'd rather pay modest fee & not watch commercials or at least keep it reasonable so shows are not unwatchable
Season 1 of start up not available?

Lately the movies freeze and stay frozen. Its annoying and maddening. Plus the fact that one has to put up with the same over and over and over commercials..
It would seem to me that if Crackle wants more viewership, it would care about the problems that its viewers encounter and fix those annoying problems. The commercials help subsidize the channel Crackle and in return the commercials get their advertisments across to the consumers.
And why doesn' t Crackle update movies, its not like we are asking for a lot.

I am sick of that automatic promo when I get to the Crackle channel on the Roku- you know the one, with that annoying fanboy going on and on about how great Milo Ventimilia is. I just want to search for something to watch on this channel and don't need to hear his promo. Of course there's no way under "options" to disable this? I won't be on here for long.

Snatch... I love crackle it's a great place to watch shows I've been watching snatch now for some reason I cannot watch the last four episodes downloads all commercials everything then it stops at the episode download I've tried to reinstall I've tried updates I've tried other roku's same thing happens please fix love the show love your website but this has been going on for 3 days now please

This is the second time I have installed the cracks app... It will not resume playing either TV shows or movies after the first commercial break... I went through the trouble shooting ad reset my data storage, however that did not fix problems... After first commercial break a pop up screen says that there are errors in selection, but if I pick another show the same thing happens after first commercial break...

I have been able to watch Comedians in Cars until a month ago. I would open up an email with a single shot on it and the screen would go blank. I went to my bookmark for Crackle and I could no longer view any of the videos. I notified your company and they sent me an email asking questions; my Adobe Flash player is 23, I have the latest upgrade to Safari and I have fast speed internet. Yet, I still was not able to view “Cars.”
I let your technical support team know without response. I then sent a complaint yesterday. When I check “Cars” again later in the day, I could view the videos. Today, I opened an email from you with a single shot on it and it could not be viewed nor could anything on the “Cars” site.

Fix this please

I loved Crackle and used it a lot in the past, but now there's too many commercials. It is absolutely impossible to watch anything, because of endless commercials! I thought there was something wrong with my PC, maybe virus or something like that, but then I went online and found all the reviews. Terrible. I have no idea what are they thinking!
They lost so many users and keep loosing them.

Crackle is the worst website to watch anything! The content they have is actually good but the commercials are so intrusive and relentlessly repetitive that the viewing experience is a real nightmare! It is impossible to watch anything, because every 5 minutes there is a commercial. I tried to watch a movie, but every 5 minutes, over and over again there was the same commercial. The last one was 4 minutes long! I gave up in disgust and uninstalled this horrible app. I think the only purpose of this app is to show endless commercials. There are much better services to see your favorite movies. Don't use Crackle, it is a complete waste of time.

This website is ridiculous! It is impossible to watch anything on this site, because of endless commercial breaks. I tried to watch a movie, but every 10 minutes it was interrupted by a commercial! And every commercial lasted for about 5-7 minutes. There's nothing wrong with commercials at the beginning and the end of the movie, but not every 10 minutes! I think the only purpose of this app is to show commercials. I was extremely mad and disgusted, so I just uninstalled this horrible app. Don't waste your time, because there are much better apps to see your favorite shows and movies.

Crackle recently changed with background porn playing. This is absolutely disgusting when searching for content. They also ask a user to register with Facebook and then the user has no means of removing the personal information they have collected. The de-activate link does not show and thus not work either. Thus a few RED Flags to not use Crackle.

My friend advised me to watch movies through the website www.crackle.com. I was really disappointed in it, ‘coz it was mentioned that it was for free, but almost all movies were paid. The registration was for free, but they asked to provide card number. This website is scamming, so please stay away from them. This website really rips customers off, so please don’t deal with them.

While watching a PG movie with kids, every 7-8 minute, there is an ad. Right before the ad, NBC airs an ad for Hanibal, showing a person preparing / cooking a human leg. R-rated. Scared the kids to death.
In what world is this allowed ? Who thought it was a good idea to show an ad for an R-rated tv-series during PG showings ?

I strongly recommend staying away from Crackle.

I canceled cable tv because of too many advertisements and not enough choice on what they play and also they repeat the shows so often and mostly play old movies. I tried crackle.com and lo' and behold...advertisement forced on us every 7 or so minutes and they do not even break into the show a reasonable manner. It's downright offensive and angering to suddenly have the show stop. I muted the tv every time but still it's horrible. I have tried to remove my account but apparently they only allow deactivating the account. Apparently they will keep your info indefinitely, forever...whatever. :( I am highly disgusted with this site and will stick with sites like netflix and hulu. It's not only crackle that is keeping the info of the accounts but 3rd party unknown and untrusted companies are as well. I give this site 100, 000 thumbs down.

The movie app does not work properly. the first 20 min of the movies works fine, then the advertising begins and goes into a continuous loop mode repeating ads over and over.

so you watch the first 20 min of the video then its locked up in ads.

I agree with most, this is a waste of time. [protected].

When I first got my Roku I checked out Crackle and wasn't exactly impressed, but there were 4 or 5 TV shows and a handful of movies that were OK. I decided to go with it because it's free. I wasn't thrilled by the frequent Skittles commercials (they seem to be Crackle's primary advertiser), but I was impressed by the picture quality. Then in October they pulled almost all the content I liked. Now their TV content seems to be mostly Anime, which i do NOT like.. Frequent, repetitive commercials + lousy selection = no Crackle in my Roku channel lineup. Sony can do better.

Too many of the same commercials and too many commercials. They don't update the playlist often enough, too many (crappy) foreign films either poorly dubbed and or no sub-titling. This is speaking from the Crackle Xbox experience. Today they started showing a beer commercial. Beer commercials being aired on the Xbox 360 where the majority of users are under the age of 18. Crackle is simply around to collect the advertising revenue. They do very little to accommodate the end user. they should have called it Crapple.

Seemed okay at first, I would still rank NetFlix, RedBox, other sources of movies much higher. Ads are annoying. Sony owns this, why ads? Out of the blue, I am getting "Service cannot be accessed at this time because server replied invalid information" errors. This makes no sense and there appears to be nothing I can do about. Another wasted app on my POS Sony BlueRay Player (BTW, definitely check out the LG BlueRay - don't go with Sony).

I have tried to watch movies and tv shows on crackle and it is so bad. I continue to try to use and and the video drops while the audio continues to play. The movie or show will start over or just stop. I have even had to delete the app and put it back on as it will just get stuck on a black screen and not do anything. The commercials that play so often always work PERFECT! So what can I say It took me 2 hours to watch a 30 min episode of Bewitched.

Crackle doesn't have the best selection of movies, but there are enough that I WOULD use the service IF it weren't for the incessant commercials. I understand services like Crackle make money off advertisements, but don't the Crackle executives read reviews of their site? The commercials are so frequent that the viewing experience is ruined--which means I'd rather NOT watch a movie than be rudely jarred out of entertainment-mode with garish, tacky, too-frequent commercials. Business people remark often that time is money. If they believe this, then they insult us by wasting our valuable time with commercial-overload. Better to pay for a movie, enjoy the 80 minutes, and get to bed, than sit through the insulting gibberish the ad companies try to push down my throat. And the irony is whatever product I DO happen to catch from an intrusive ad, I have such a negative feeling about I'm SURE not to buy it. Enough ads!