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Cox Communications Customer Care Service

Cox Communications, Inc.

6205-B Peachtree Dunwoody Road NE
United States - 30328

Customer Support Phone Numbers

+1 888 278 6660(Closed Captioning) 2 1
+1 800 234 3993(Support) 30 14
+1 866 961 0027(Sales) 0 1
+1 404 847 6257(Closed Captioning) 0 1

Cox Communications Complaints & Reviews

Cox Communications / Cable pulling equipment on my property and lawn

Jim Scarpelli on May 24, 2017
I came home today 5/24 to a large spool of cable on a trailer parked right in the middle of my two year old sod. When I called to find out why it was there (I am not even a Cox customer) The "customer service manager" told me they have a right to do that as they have to keep the utilitie...

Cox Communications / cable tv

dustin wayne on May 23, 2017
cable went out at night in brothers home, he is handicapped and alone. tv is all he has. he had a massive stroke that effected his brain and speaking. i called cox for him the next day 3 times. they said the bill was paid, it a power outage or bad equipment. they tried to send signal...

Cox Communications / cable tv service

Doug Stark on May 22, 2017
My name is Doug Stark. We have a Cox Acct. under Letitia Stark my wife. Acct # 001-8610125353203 125 Rancho Mesa Ave Las Vegas Nevada. Contact # 973-992-7266. Acct. under contact # 973-420-1383. For months we have many service interruptions with our TV . Picture freezing, no sound, bad picture...

Cox Communications / phone service

Mindy Bennett on May 17, 2017
We were moving our phone service and wanted to keep the same number. I was told I had to do this list of things, which I did. We are now on the 5th appt because the Cox technician does not show up for the appt, nor is there a call to cancel said appt. This is a huge hassle to try to keep...

Cox Communications / cox received my move in date but said nothing was done about it

Cox1990 on May 16, 2017
I submitted my Cox move online may 4th so ahead of time. My actual move in date is May 18th. I called may 16th 2017 to set up a time and they have no record of me submitting anything. I was very frustrated I have the proof. Cox even said I gave them short notice and I didn't! I submitted...

Cox Communications / cox cable incoming email

irad5 on May 15, 2017
I haven't received any email since Wednesday May 10th. As of today, May 15th nothing incoming. Case number: 4620262 My problems began when Cox changed their email application. It's been downhill ever since. Cox is supposed to be a technology company that appears to be clueless when it comes to...

Cox Communications / billing and bundling

JE Roberts on May 11, 2017
Being a customer for 16 years means nothing On 4/2/17 - I was hospitalized after a fall, ended up with surgery, and congestive heart failure. On 4/15/17 - I was finally released. I received several notices from Cox regarding my bill. Explained to them that I am 69 and on 100% disability. I...

Cox Communications / Internet cable modem

GSmigelski on May 3, 2017
I needed to update my cable modem and was going to purchase one like I have done for many years in the past. I called Cox to verify what modems were compatible with Cox. The representative I spoke to told me that I could get a rental modem from Cox for free because I had a TV, Internet...

Cox Communications / Cox internet

BeArt on May 2, 2017
Hello, My name is Artiom Mamaliga, And I am writing this complaint regarding unauthorized connection from Cox compan's side. When I moved to the new apartment in Alexandria, Virginia, the coomunity sales representativetold me that they offer disscount to cenect to cos internet and tv...

Cox Communications / damage to my personal property from cox communication contractor

JWR Properties on May 1, 2017
My tenant had cox cable installed in September 2016, the cox contractor laid a coax cable on the lawn and said it would be buried shortly. In November 2016 I called and stated that line was still laying on the ground. In March 2017, I called to say line was still on ground and cox stated...

Cox Communications / Tv cable, phone and Internet problems.

Akaczka on May 1, 2017
Today 2 guys came in to install the cable in the ground, we've had a cable exposed till now because the ground was frozen at the time when technician came in and switched everything to contour with new boxes. It's been over 3 weeks since I have called to have this job done and they showed...

Cox Communications / Billing and services

DawnUnhappy on May 1, 2017
The Internet and cable service fees provided by Cox should be explicitly stated on the bill with discounts stated. I do not know what campaign special I have and actual service names descriptions do not match list of services when research. Called today and told my rates will increase...

Cox Cable / unethical behaviour

anthony m deluise on Apr 22, 2017
04-22-2017/ 001 6610 072135604/ I just got my new bill in from cox, last month it went up 20.00 this month another 30.00 dollars. They give you no warning of increases, my bill last month was 206.39 I sent in 186.00 leaving a bal. Of 20.39 saying I am not paying any more. Their response...

Cox Communications / cox internet

I have so many, many complaints. Cox refuses to give the most basic training to their employees. How many companies' employees will never give their name or id number upon being asked politely over the phone? Upon being asked over and over and over and over again? Why when asked the very...

Cox Communications / Customer service/no show to appointment from crew/home security issues not taken seriously

Ms Esparza on Apr 14, 2017
Our back door sensor for our home security wasn't working properly and had to be bypassed to secure our home. Set up an appointment for technician to come in the following morning from 8-10am. Technicians showed up (seen through the window) and parked in front of our home then left without...

Cox Communications / Cable internet

Evan Esmond on Apr 13, 2017
This problem has been going on for 3 years. My internet either, doesn't connect, runs slow, or some other problem where I need to call in. Technician after technician has come out (I would say at least 10-15 times, each time fixing the problem momentarily. I've had lines changed, modem...

Cox Communications / Internet, phone, tv, security system, cameras - all of them

johnwhitcombe on Apr 12, 2017
Here's the transcript from my call with Cox last night when everything went out. Estimated time to reinstate - 5pm, PST. Actual time of reinstatement, 1am the next day. Totally unacceptable. General Info Chat start time Apr 11, 2017 11:44:06 PM EST Chat end time Apr 12, 2017 12:00:14 AM...

Cox Communications / Internet

Rachael Farrow on Apr 9, 2017
I've been trying to get someone out to my apartment for 3 days now. Someone was supposed to come by 4/7/17 to set it up. Someone canceled my work order. I paid $75 to have someone set it up so why did I have to go to the cox store and get the self installment kit. Called still don't have...

Cox Communications / Service I received I have a complaint about

Fiero Stewart on Apr 6, 2017
I called cox at 6:50pm today and spoke with a rep name Kelsey ID#34388 and she was extremely rude .I called to see if i could get a payment arrangement on my bill because service had been suspended and i didnt want them to come out and completely disconnect it at the pole so i called after...

Cox Communications / Cox business​

Aaabbbcccdddeee on Apr 5, 2017
I returned my Cox DVR to the Cox store located in surprise Arizona, per our agreement when I cancelled my TV service. Now I am being charged 350$ for equipment that I already returned. I called Cox support and they can't get ahold of anyone ant the store and I can't either. Horrible...

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