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Cox Communications Customer Care Service

Cox Communications, Inc.

6205-B Peachtree Dunwoody Road NE
Atlanta
Georgia
United States - 30328

Customer Support Phone Numbers

Phone:
+1 888 278 6660(Closed Captioning) 5 6
+1 800 234 3993(Support) 37 28
+1 866 961 0027(Sales) 2 4
Fax:
+1 404 847 6257(Closed Captioning) 0 1
 

Cox Communications Complaints & Reviews

Cox Communications / tv

St
Was sent a cable box via Fed Ex for self install. Tech support went through the motions of setup(try this and this and this...) After a 3 to 4 hour runaround, learned that the cable is not even turned on yet, totally wasted my time, totally pissed me off. Like alot of todays millenial...

Cox Communications / internet

Af
aftershock14520 on Sep 19, 2017
My mother has been without her internet for nearly two weeks after a Cox Technician worked on the pole outside and did something on the side of the house. She actually paid her bill in advanced, and she had called to Cox Cable to receive support for this issue and they ultimately hung up...

Cox Communications / technician and supervisor at main building

Si
Silvak1031 on Sep 18, 2017
Technician lied that he was here and he was not here and made appointment for the next day at the same time andI call to make a complaint and I'll supervisor said you will give me a technician will immediately come to the house andAnd I had no calls no nothing so I got to wait till...

Cox Communications / internet

Al
Alisha DeCanio-McCuan on Sep 16, 2017
We are switching from Cox after 14 years of service due to the internet service being sub par. We called cause we are paying for 300MBPS and where recieving 3 MBPS. So we called, had a tech come out. Turns out a splicer was left on a cable outside. Never had cable that I know of but they...

Cox Communications / cox driver

St
Stephanie Clements on Sep 15, 2017
I live In Las Vegas. I witnessed a cox driver in the downtown area in a cox vehicle . He was buying drugs . His truck number was 91139! I was repulsed by this image ! He had on a green shirt with the business logo on it . I was walking into a restaurant this morning when I physically saw...

Cox Communications / billing and services

Jo
John Strother on Sep 14, 2017
We have been Cox customers for years and, generally, have been fairly happy overall with services and pricing. Over the past few years, it has become more and more irritation and frustrating with the fact that I have to call every year when our applied discounts from the customer loyalty...

Cox Communications / terrible disaster plan

Lw
LWhite777 on Sep 13, 2017
It is so ridiculous that a Multi million dollar communication organization fails to have a viable disaster plan. It has been three days since hurricane Irma and not one tech has even attempted to call or come and make repairs. For those of us that have children at home, how are we to feel...

Cox Communications / Billing

Su
Susan026 on Sep 7, 2017
Hello, I've been a Cox customer for a few years now. Every year when our bills go up we struggle with cancelling services and going to the new streaming services. My bill changed from one price to another about two months ago. I didn't realize at first but I called customer service and a...

Cox Communications / cable

Ad
Adair6161 on Sep 6, 2017
We are cancelling our Cox Cable Subscription in Oklahoma City as of September 2017. We watch only 2 channeks, TCM and ME TV. ME TV has been removed from the channel lineup. We already understand that Cox has not reached a satisfactory agreement with Hearst. We are retired and are only...

Cox Communications / failure to buried cable - qsr-000005756762

Ty
Tyrone Johnson on Sep 5, 2017
Account Number- 5414104392702 (Tyrone Johnson) The cable was accidentally cut during a sprinkler system installation on August 16, 2017 due to improper marking by the city of Newport News, VA. I contacted Cox Cable and a Technician was scheduled to come out on August 17, 2017 to install new...

Cox Communications / setting up the internet

Ke
Kelvin00 on Aug 29, 2017
I had moved to a new city Santa Barbara. I want to set up the internet but I couldn't find the cable in my living room. Then, I asked for an appointment which is three days after the moving date. So, I been wait for the worker try to let him help me find the plug of the cable. He came and...

Cox Communications / home cable tv service/internet

Gp
gpsenna on Aug 29, 2017
The Worst 3 x now.. on the phone same result Terrible customer service. Horrific Trapped in my service.. when i ask to reduce my 370 dollar a month bill, they say sorry you have the best deal. 30 mins on the phone, would not let me speak to supervisor. unfair.. to not offer same packages as are...

Cox Communications / constant problems of bad tv signal for over 8 years

Mi
Michele K on Aug 28, 2017
I never thought it would come to this.. contacting you here. But the problems that we have dealt with for over 8 years now are still going on and no one is doing a thing to fix it or help us. Over those years, I have made hundreds of complaints of heavy tiling on my TVs, buzzing sound...

Cox Communications / cox communications technical support

1k
1kat3yang on Aug 28, 2017
We just moved into a new apartment. We had 100mpbs at the last place we were staying at. It was extremely slow. We decided to upgrade the new service to 300mpbs. In order to do so we needed a modem compatible with Cox and their speeds. After researching online we came across a...

Cox Communications / internet connection rate

Av
Avisek Banik on Aug 24, 2017
Myself Avisek Banik moved from Connecticut to Arizona recently. On 7th of August I have taken the new internet connection from COX after getting convinced with a good deal by local COX agent. I had a chat with them on 5th of AUG morning and they offered me 100 MB connection against monthly...

Cox Communications / Sending me to collections for equipment Cox never came and got.

St
steven markovic on Aug 24, 2017
I recently switched to Frontier communications a month ago. Then I get a letter from Cox about sending me to collections for an outstanding bill. On 8-22017 I call Cox and find out its for their equipment that is still at our building. I told them to come and get it anytime, so we have an...

Cox Communications / internet and phone outage

Jm
jmeiner on Aug 22, 2017
I have had numerous technicians to my home regarding intermittent outage for both phone and internet over the last couple years. Last September the last tech to come said the Cox service was completely functioning with no issues and it was my "old" laptop that was causing spikes of slow...

Cox Communications / installations, poor customer service

Ty
Tyrene Eley on Aug 22, 2017
I recently just got Cox for my TV & Internet services. I signed up for services on August 3, 2017. And still have not gotten what I am suppose to have. I am very disappointed. I am reaching out to find out what my options are and what can be done to fix the problem or cancel my services of...

Cox Communications / internet

Md
mdlee99 on Aug 21, 2017
I have been a Cox customer for 13 year and cancelled today due to lousy customer service. I had been experiencing internet issues for weeks. It got to the point that I had to reboot the Cox supplied modem/router to restore internet service after it had been dormant for awhile. Finally...

Cox Communications / Billing

Br
Briananicole on Aug 20, 2017
I've had a horrible experience with this store, (Cox store 2240 N Rock Rd #101, Wichita, KS 67206) and cox in general. Last year when I returned my equipment at this location they said everything was there, that I shouldn't get charged anything. After moving into my current home. They...

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