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Covet Fashion Complaints Summary

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50 Unresolved
Our verdict: Engaging with Covet Fashion at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Covet Fashion reviews & complaints 50

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D
5:23 pm EST

Covet Fashion Purposely not providing the earned prizes for Rallies

Our Fashion House excels in all rallies and Covet still did not provide the last Grand prize.

There is no reason if we meet each challenge goal that we are withheld the final Grand Prize of the month.

Since EA took over the requirements for entries can be $1000+ in clothing and prizes are $400 or less.

We rally fierce. Meaning that all challenges including Flashbacks are done. And our house has consistently met the challenges for Rallies but Covet provides DUPLICATE pieces and doesn't want to award prizes fairly.

This is besides the numerous "glitches" they experience which also result in no prizes for earned rallies.

This company should seriously be audited.

Claimed loss: The Rally Grand Prize worth $33,500 for the month of January.

Desired outcome: The Rally Grand Prize for January for Fashion House GoddessesOfBeauty. The Meghna Jewels Panther Ring worth $33,500. Basically the last prize we are owed for January 2024.

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5:03 am EST
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Covet Fashion Failed to reward the rally points and prizes

Our fashion house members entered the rally challenges and scored enough individual points to achieve the goals set in each challenge but due to another glitch, our house score was not accurately tallied up for two challenges being 1-flames frozen over and 2-warm wishes. Due to the inaccuracies we did not receive the prizes awarded for achieving the 11/12 score goals, even though we achieved 12/12 scores if individual scores had been correctly tallied. The tickets submitted on Sunday December 17th 2023 (Australian time)to the customer help have gone unanswered 3days later and emails to customer support are rejected.

Desired outcome: The prizes that our fashion house had rightfully earned as stated in Covet Fashion app should be awarded

Confidential Information Hidden: This section contains confidential information visible to verified Covet Fashion representatives only. If you are affiliated with Covet Fashion, please claim your business to access these details.

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Update by Suz2518
Dec 19, 2023 6:49 pm EST

Our fashion house entered the fierce rally and if you achieve the goal scores that is tallied up of individual entered house members in the 12 challenges and win at least 11 of those challenges you are supposed to be awarded 35 pieces of the rally board. Covet Fashion just sent us 10 of the 35 pieces owed in an update on pieces we were owed. Our members purchased packages to enter flashback challenges within this rally to ensure we achieved the target goals to gain the 35 pieces advertised as rewards for the fierce rally. Not good enough

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3:38 pm EST
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Covet Fashion No $50.00 cash when style score is below 4 stars!!!

Since I started playing this game, I got $50.00 cash if my score was below 4 stars. This has now stopped. Why?
It was a guaranteed income for me.
I want that feature back!
I used that cash to get ahead in the game, as I don't often get a score of 4 stars.
This gas never happened before.
I am starting to lose interest in this game.
Also I have to constantly re start the game at your prompt.
It seems to be having alot of issues lately. Please fix them.

Desired outcome: Restore cash for not achieving 4 stars.

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J
2:08 pm EDT
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Covet Fashion Your Covet Goals

For the last 2 days my Goals are not resetting. The timer is counting down, but it doesn't "roll over" to start fresh. I don't get credit for voting 5 times, no credit for diamonds spent or cash spent. My progress is at a stand still.

In 1 more day, my outfits will all be voted on, and then I have nothing to go to vote as I refuse to enter if I don't get credits.

I have turned my phone off in effort to reset, but it did not help.

I have Uninstalled this app about a year ago, and had to start from the very beginning.

Desired outcome: Technical help.

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11:43 am EDT
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Covet Fashion Grand prize not received

From the past two months I have been competing in rallies, the fashion house I'm a part of is quite active and we manage to win the grand prize including the hair accessories. Even though i collect all the pieces required for the grand prize only I in my entire fashion house am not able to win the prize, the board resets on its own, and i cannot claim the prize. I missed two grand prizes this way.

Desired outcome: I would like to be compensated for my loss.

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3:37 am EDT

Covet Fashion borrowing option not working

the borrowing option isn’t working. it’s telling me to login to facebook which i already am linked to and it’s telling me the option isn’t working. please help

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1:57 pm EDT

Covet Fashion In game money/ covet cash

On Wednesday May 18th around 10:05 a.m. Covet Fashion randomly bought 3 items without asking. I was scrolling through the new dresses for Summer 2022 for the first challenge. I was liking the ones that I was interested in and all of a sudden the game randomly froze. Unfreezing, around 4 seconds, later the game says it brought a $998 dress. I continue to scroll through the dresses and it did the same thing 2 more times. I realize that it can be easy to miss click the "i" button, that takes you to the page about the item, and end up buying the item instead. I have done that before, but that is not what happened. I was looking at a completely different item than the ones it bought. It visibly showed a different item on the mannequin and the grey rectangle in dress shop. The game bought a completely random one. I am now very frustrated about it because I don't have money to buy what I was going to wear in the challenge. I am also frustrated because I am trying to save up for the last bit of spring items before it moves to summer. Now I am out $1,391 of covet cash. I would be happy with a refund of the money and for the issue to be fixed so it does not happen again. Thank you for your time and assistance.

The list of Summer 2022 dresses bought:

-ASHLEYLauren Strapless gown (pink)

-Sequin Halter Dress (red)

- Lora Gene Audrey Slip Dress (teal)

Desired outcome: I would just like to get the money back and the prizes for the challenge that was foiled because of this unfortunate incident. "The Oasis Guide" was the name of the challenge I referred to. Thank you for your time and assistance.

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E
6:47 am EST

Covet Fashion Premium Store

I've been playing covet fashion for close to a year now, but the premium store has never worked for me. Ive tried purchasing diamonds or prop or hair credits, and it never loads. I've tried this over wifi connections, over 5 bar data, it never ever loads and it's getting insanely frustrating. I contacted covet about it, they told me to clear my cache, my data, restart my phone, etc. All of which I did and the problem continues. At that point they blamed it on my internet connections after I repeatedly told them I have tried many times on the strongest connections there are. I'm getting seriously annoyed.

Desired outcome: I'd appreciate looking into the issue and giving me a detailed response of what the premium store needs to have to loaf. That way I can determine if I'm doing something wrong.

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Update by Emily Chatham
Mar 04, 2022 6:48 am EST

Load, not loaf 🤣

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C
5:57 pm EST

Covet Fashion Styling spree.

I entered a weekly styling spree and completed 36/28 challenges required and yet I never received my spree gift (a a pair of earrings) I've contacted them and yet they never responded.

(Below is a picture of all the unworn earrings I have) I'm unsure as to how a glitch like this could happen, but it has and all I want is for it to be resolved and I receive my prize.

Desired outcome: I would like to receive the earrings or something equivalent to them

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10:26 am EST

Covet Fashion Covet app

I haven't been able to access my app on my iPad for 2 weeks now. Was kicked from my fashion house because I was toggled on. I have lost all the prizes from this rally and all the prizes from around the world event. I WANT COMPENSATION FOR ALL THOSE PRIZES AND WANT THIS PROBLEM FIXED IMMEDIATELY. My name on the game is Twinsx2mom. My email is [protected]@gmail.com

Desired outcome: FIX THE DAMN PROBLEM AND GIVE ME MY PRIZES

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4:26 pm EDT

Covet Fashion Covet fashion app

I am not able to link my Facebook account to my covet, I am not able to borrow from friends or share looks ahead of voting. My app keeps crashing. I cannot get in contact with support and I'm tired of spending money on an app that is becoming more of a hassle than fun. I refuse to spend over $100 a month for something that just will not work properly. I've had enough.

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12:50 pm EDT

Covet Fashion Tapjoy offer regards

Hello
I have recently realised that the reward for tapjoy offers in the US is much better than a lot of countries, well especially in India. I think that's really unfair. I just saw a player's post on Facebook . We get around 14k diamonds for raid while they get around 81k. I understand that products and other promotions are different here, but the games are the same. I don't understand why they get much more diamonds. This really makes me feel bad. Isn't this discrimination!
I'm not trying to be rude or accuse you of anything, but this really isn't fair.

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F
6:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Covet Fashion Unable to contact customer service

Hi,

I have been trying to contact customer service for the past two weeks but haven't received any response. I tried to complaint about not getting my reward for completing a task but the customer representative Crowley was rude and didn't answer my question. And when I requested for another representative, they stopped replying to my texts/emails altogether. This is extremely unprofessional and unacceptable for any customer.

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8:16 am EDT

Covet Fashion Can't receive free 1000$ gift from my facebook friends whom I have invited

Dear all,

I have invited 2 of my Facebook friends to play covet. They have connected their accounts to Facebook and they are able to send to anyone but me although they are borrowing garments from my closet and I have received a notification about them joining. Kindly check the photos below for more information.

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8:08 pm EST
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Covet Fashion customer service and the app

If you ever have the plesure to esspecialy communicate with brittany, then you realy are inn for a treat. A month of jerking around with something that could take 2 minutes at no cost for the company.in sted a glitch in the app turned to be customet servise from hell. The monymakers do not care. The community do not wish to involve. The game is rigged. They just do not care at all. Funny all those big branches in fashion acctualy wish to have their name represented in this app. Stay away, fare away. I am one of many, many frustrated users... There will be more. You could be one of them

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11:14 am EST

Covet Fashion covet fashion

The Coveted Debut glitch caused my fashion house to lose our fancy rally. A few people in the group were helped. I was not. Please answer my support tickets. You keep saying that there is something in my inbox, but nothing is there. It seems that after 3 weeks my ticket would be answered. Alas, no one cares. Take care of your players, COVET. We are the ones who make the game fun. Please stop ignoring us.

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2:08 pm EST

Covet Fashion series challenge

I am playing a series challenge and the requirements for the challenge are to use 4 items of a specific colour and brand but it only let's you use 3, therefore you can't complete or submit the challenge, which means that I won't be able to do it and will lose the prize. The problem is in challenge "Party Like It's 2071" in the "New Year, New World" series. Please fix it fast because I only have 2 days to complete it. Thank you!

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11:15 am EST

Covet Fashion series challenge

I am playing a series challenge and the requirements for the challenge is to use 4 items of a specific colour and brand but it only let's you use 3, a necklace, a bracelet and earrings but no ring to make the 4 items you need, so therefore you can't complete or submit the challenge, which is annoying as I can't do it and will lose out on the prize. The one I am talking about is the third challenge of the new year, new world series.

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Update by Megan davies
Jan 09, 2020 11:19 am EST

Please sort it quickly as I've only got 2 days to complete the challenge.

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B
11:33 am EST

Covet Fashion daily challenge

I entered the daily challenge today and did not receive the $500 I was supposed to get. This is not the first time this has happened but i let it go, however it continues to happen. I am very frustrated as I scammed of my $500 several times. Please fix this. my account name is BaileyMayaa. I play this game every single day and love it but it really isn't fair that I am not getting money that I am supposed to get.

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2:28 am EST

Covet Fashion gameplay

Okay, so...

I just wanted you to know that all the people I know who play Covet found your last HA'd glitch the best thing ever happened to this game. Seriously!

Please consider, that glitch showed us that the dream of free HA's was possible. We all been wanting this feature for a long time. But you took it from your player's.

And we want it back!

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Contact Covet Fashion customer service

Phone number

+1 (650) 347-4166

Website

www.covetfashion.com

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