CB Courier and Delivery Services Courts Singapore Service

Courts Singapore review: Service

Naddy KN of US

Sep 26, 2018 6:12 am EDT

Resolved

Replied

I purchased a washing machine on 23rd Sept 2018 at Courts Tampines Mall.
I chosed the product to be delivered on 26th Sept, time between 11am to 2pm, my parents waited for hours even had to cancel their appointment last minute.
No call received as to why the product is delivered late nothing at all till now 7pm.
I make a call from overseas and was told that the delivery team will call me back but none i do not received any call.
I need to know what is going on, i can understand if it was late fr few hours but this is ridiculous!
Super frustrating plus no one update us anything!

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Courts Singapore response

Sep 26, 2018 9:44 am EDT

Courts Singapore customer support contacts

Phone numbers

+1 (800) 222-6868

+65 91 873 905

Address

50 Tampines North Drive 2, Singapore, 528766, SG

Website

www.courts.com.sg

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Hi Naddy KN,

Thank you for contacting COURTS.

Please accept our utmost apology for the unpleasant experience you have encountered and we understand that it is definitely unacceptable.
This matter has already reached the manager in charge to investigate further. We seek your patience and kind understanding on this matter while we determine the cause of delay during the delivery period.

We shall revert to you once the information is available.

Best Regards,
Arlene
Customer Service Specialist

COURTS (Singapore) Pte Ltd
(a subsidiary of COURTS Asia Limited)
50 Tampines North Drive 2, Singapore 528766

Courts Singapore response

Sep 29, 2018 5:11 am EDT

Courts Singapore customer support contacts

Phone numbers

+1 (800) 222-6868

+65 91 873 905

Address

50 Tampines North Drive 2, Singapore, 528766, SG

Website

www.courts.com.sg

File a complaint Write a review

View all Courts Singapore contacts

Dear Naddy KN,

We thank you for your time in taking our call. We trust that the officer had advised you on the unforseen circumstance that happened during the time of the delivery.

Once again, our sincerest apology for the inconvenience this has caused you and we really appreciate your feedback.

Should you need further assistance, please do not hesitate to contact us.

Have a great day!

Best Regards,
Arlene
Customer Service Specialist

COURTS (Singapore) Pte Ltd
(a subsidiary of COURTS Asia Limited)
50 Tampines North Drive 2, Singapore 528766

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.